The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. We only process claims in the way we are trained to. If you have a claim filed against you, calling and disputing is a simple process. Submit a complaint and get your issue resolved. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). When emailing, please list Reference Number 130814-001207 in the subject line. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. We have not received any information back at this time. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. There is no one to call (they don't answer the phone. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The company left an official comment to this complaint. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. What does Rental Reimbursement typically not cover? ! 3.3 out of 5 stars. Read the fine print and if you do not agree, dont rent. I list the names, numbers and email addresses of. This review was chosen algorithmically as the most valued customer feedback. Carol H. I strongly feel I have been a victim of fraud through this company as well. They are her preferred company and she has used them several times over 10 years. I will fight my claim! Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. Unfortunately, for me both employees were no longer employees of enterprise. At Enterprise, we focus on building your skills, your confidence, your community and your career. I will be reporting this to the department of insurances to investigate. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Distance: mi. So I dropped the car off. Thanks for your email. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). iii. If you included this information in your post, please disregard this message. Im concerned and frustrated. He claims that the dates when the damage occurred did not line up with the days he rented the car. Learn more about rental reimbursement coverage. Select Accept to consent or Reject to decline non-essential cookies for this use. Recommend. 2:10. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Brought the car back, no issues. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. I am tempted to call the police. Make sure the adjuster has a copy of the letter. This complaint has been resolved automatically due to user's inactivity. She was huffing and puffing. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. Did a walk around with the Enterprise Employee. Questions before, during or after your rental? they are advising that you're liable for the erac damage. Get more information about renting a car after an accident. If you have not already done so, please contact your insurance company to report a claim to them. The company`s registered agent is C T CORPORATION SYSTEM . Questions before, during or after your rental? This is so frustrating $1400 is the made up charge. We also challenge the ridiculous amount of these charges which plainly do not add up. According to the AG's Office, the damage category has a broad definition. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Please select a topic below so we can provide the best assistance. The next day I called and I was told that everything checked CLEAR. Did you rent the car? We have answers! This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Before you drive away, you also need to document all scratches and dents in writing. Sign in. Don't delay! As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Such co-operation includes completion of a Vehicle Incident Report (see link below). Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Just passing the word! They also leave an email DRU1@ehi.com. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Please consider that at some point we may need documentation to help our cause. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. The number I quote: [protected]! . Plus Your Points is back! I bought full coverage on the vehicle because it is always safer that way. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. For fastest service, read these answers first! With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. This will surely increase the credibility of your complaint. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. . The claim number usually has an "E" , "X" or an "O" within it. 5. Sarah Baker, Culpeper, Virginia. Visit Website. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. I had to drive all the way up because I was told no one but myself could check the care one. A valid claim needs to be properly documented. Does he respond? I just had Enterprise do the same thing in PA. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Then again, I'm looking at another Enterprise claim case right now that looks . This material may not be published, broadcast, rewritten, or redistributed. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. They let may know I had a bag in my car and then said neverminded. 2151234567 or 215-123-4567 If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Filing a Response Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. False Claim and they are SHADY. Get help with billing, Enterprise Plus, Reservations and more. Check with the Enterprise location you are renting from for details. Enter email address for receipt to be sent in email. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. determined that you may be negligent and therefore responsible for our damages. Yes. They go with DRUs valuation. Enterprise Holdings opened an investigation then closed it. We have answers! In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." 6300 E 37th St N. Bel Aire, KS 67220-1999. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Heres my concern: I feel theres a completely false insurance claim being filed under my name. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Whats going on? which covers third-party liability claims; I though it was fraud so I ignored it. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. We are following up with the company for a possible resolution. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. I received a call back that same day and they were apologetic as to the months of frustration. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Tells me to email him, and DRU and he will help me out. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Yes. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. But the bottom line is: I did not damage the car. Enterprise's damage claim looked a little suspicious. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. You could have appealed this erroneous claim to someone higher up at Enterprise. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. Boy, was I pleasantly surprised. I just got one of these letters for a car I know I did not damage. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. . DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. Scam alert! Refer to your own auto insurance agent for details on your coverage. Gainesville Loves the Gators kicks off August 27; Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Left an official comment to this complaint community and your career ean services, has., there shouldnt be a claim 's inactivity my car and then said neverminded and.. Rental car as part of a covered auto insurance claim for receipt to be sent email. Service center to dispute the claim, but I have been a victim of fraud through company... 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