Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Lamentamos Weve created a culture that empowers our teams and our teammates to have the biggest impact and to explore their interests and capabilities. The base salary for Client Service and Support Specialist I in companies like INVITAE CORP range from $46,060 to $60,060 with the average base salary of $52,750. Audit incoming customer calls following established policies and procedures in an efficient and quality manner. We are seeking to add a Client Services Specialist to support our dynamic International Team. Johnson & Johnson - Manu'a District Because the organization made ample space for his professional development over the years, Kennemer views his current leadership role as an outlet to pay it forward. Some tasks would include, but not limited to: educating clients on our policies and processes, scheduling mobile phlebotomy, coordinating shipping logistics and clearing customs, answering billing questions or collecting payment, and resolving any order processing or systems issues. The average salary for Client Services Specialist, International - EMEA Team (EST) at companies like Invitae Corp in the United States is $119,798 as of January 26, 2023, but the range typically falls between $98,987 and $140,609. Client Services Quality Assurance Specialist, Detailed skills and competency reports for specific positions. As part of our team, you'll go as far as you want and have fun doing it . Invitae is a leader in medical genetic testing that aims to improve healthcare. Actively promotes the Bank's products and services to gain and deepen client relationshipsMust be a team player with a positive attitude. Its rare that someone checks every single item, its ok, we encourage you to apply anyways. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.We truly believe a diverse workplace is crucial to our company's success and to better serve our diverse patients. para nos informar sobre o problema. A sense of urgency. And on a monthly/weekly basis you can expect to complete competency and compliance quizzes to retain information and changes made to policies, processes and products offered, Overtime will sometimes be needed in order to resolve an urgent and time sensitive issue or order, or to help maintain region demand and case volume, If bilingual, must be fluent in speaking, reading and writing in Spanish, Open to working some holidays, as needed to maintain region demand, Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS, Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome, Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS), Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression. , Equity. We are sorry for the inconvenience. This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, Must be able to travel 2-3 times per year for required CS Training, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. Your input is especially valuable. Learn more in our Cookie Policy. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, Extensive experience working in a client-facing, customer service role with a white glove service mentality, High preference for industry experience in healthcare, biotech, and/or life sciences. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. Wed greatly appreciate it if you can take a quick moment to make your selection(s) below. The average salary for Client Services Specialist, International - EMEA Team (EST) at companies like Invitae Corp in the United States is $117,986 as of August 29, 2022, but the range typically falls between $97,488 and $138,485. Account management or client relationship experience is a plus. Account management or client relationship experience is a plus. CA$55,000.00. Other. At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Its rare that someone checks every single item, its ok, we encourage you to apply anyways. Please apply even if you dont meet all of the What you bring requirements noted. The average salary for a Client Service Specialist is $42,242 per year in United States, which is 42% lower than the average Invitae salary of $72,916 per year for this job. $4,830,966. to let us know you're having trouble. Invitae Salaries 16 salaries (for 2 job titles) Updated 12/8/2022 How much do Invitae employees make? Select Accept to consent or Reject to decline non-essential cookies for this use. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Invitae is a leader in medical genetic testing that aims to improve healthcare. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. Self-starter - will be able to study systems and practice in order to be successful while on-boarding and can hit the ground running on their own quickly, Resourceful - someone who will be taking notes and remembering where to ask or where to look up information on their own, Manages time wisely - someone that values theirs and other peoples time and can assess their own workflow and find better ways of efficiency. #PrideMonth #LoveIsLove, Get started with your Free Employer Profile, average salary for a Client Service Specialist is $42,242 per year in United States, The Ultimate Job Interview Preparation Guide. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member. I am pleased with the momentum, and our energy is targeting significant market opportunities. services. Get email updates for new Client Services Manager jobs in Mississauga, Ontario, Canada. Compensation data tools, salary structures, surveys and benchmarks. By joining Invitae, youll work alongside some of the worlds experts in genetics and healthcare at the forefront of genetic medicine. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. How much does a Client Services Specialist, International - EMEA Team (EST) make at companies like Invitae Corp in the United States? Wed greatly appreciate it if you can take a quick moment to make your selection(s) below. Please apply even if you dont meet all of the What you bring requirements noted. It's impossible to distill our culture into three or four feel-good and non-controversial statements, but it is not impossible to describe what we aspire to: Team above the individual. Throughout her four-year tenure, Leroux has grown professionally thanks to the support and encouragement of her team. Some tasks would include, but not limited to: educating clients on our policies and processes, how to place an order, coordinating shipping logistics and clearing customs, answering billing questions or collecting payment, and resolving any order processing or systems issues. Located in the U.S. and can commit to working 9am-6pm pacific standard hours Mon-Fri, but is also flexible to cover earlier shifts when needed, If bilingual, must be fluent in speaking, reading and writing in Spanish, Open to working some holidays, as needed to maintain region demand, Preference for experience in interacting with international clients, handling high call/email volume, Exceptional oral and written communication skills, Excellent organizational and multitasking capabilities, Can problem-solve and exercise critical thinking in a dynamic and rapidly changing environment, Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, MediaLab, Confluence, Jira, Slack, Must be able to travel 2-3 times per year for required CS Training. You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. We are seeking to add a Client Services Specialist to support our dynamic International Team. Can also work with little to no supervision in order to get everything they need to get done and in a timely fashion, Collaborative - someone who is great at working within a team and collaborating on information, training and/or improvements to SOPs, Urgency - the most successful candidate will be confident, display a sense of urgency to get things done, know how to prioritize their work, have follow-through and remains calm but thrives under pressure when pressing issues arise. As set forth in Invitaes Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Si vous continuez voir ce The individual will be expected to work cross-functionally across many departments such as sales, billing, client relationship managers, and lab teams in order to best serve our clients. CA$60,000.00, CA$52,000.00 We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.We truly believe a diverse workplace is crucial to our company's success and to better serve our diverse patients. Sign in to save Client Services Specialist - International Team EST at Invitae. Assist with identifying and implementing process improvement ideas with Client Services Leads. Fluent in speaking, reading and writing in another language aside from English, such as: Ukrainian, Turkish, German, Punjabi, Russian, French, Located in the U.S. and can commit to working 7am-4pm EST, but is also flexible to cover later shifts when needed (such as pacific standard hours), Can commit to working Sun-Thurs (First 1-2 months will be Mon-Fri schedule for training purposes), Open to working some holidays, as needed to maintain region demand, Preference for experience in interacting with international clients, handling high call/email volume, Preference for experience in handling customs issues and international shipping, Preference for industry experience in healthcare, biotech, and/or life sciences, Exceptional oral and written communication skills, Excellent organizational and multitasking capabilities, Can problem-solve and exercise critical thinking in a dynamic and rapidly changing environment, Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, Must be able to travel 2-3 times per year for required CS Training, Client Services Specialist, International - EMEA Team (EST), Swoon Staffing (A fortune 500 client of ours) -, Invitae Corp Client Services Specialist, International - EMEA Team (EST), Senior Manager, Energy & Sustainable Operations Regional Lead, EMEA, Client Services Specialist - Virtual/Remote, Client Service Specialist, Hair Color Bar, Client Service Specialist I, II, III or Senior Float (DOE), Client Services Representative - Payroll Specialist, Client Services Specialist, International - EMEA Team (EST), Washington, DC, Client Services Specialist, International - EMEA Team (EST), Chicago, IL, Client Services Specialist, International - EMEA Team (EST), New York, NY, Client Services Specialist, International - EMEA Team (EST), San Francisco, CA, Client Services Specialist, International - EMEA Team (EST), Dallas, TX, Accounts Payable Specialist at Invitae Corp, Agile Partner/ Scrum Master at Invitae Corp, Assay Development - Project Manager (Irvine) at Invitae Corp, Billing - Process Analyst at Invitae Corp, Biorepository Coordinator at Invitae Corp, cGMP Manufacturing Associate - PSP at Invitae Corp, Client Relationship Manager Oncology/Reproductive Health (EST) at Invitae Corp, Client Services Lead (EST) at Invitae Corp, Client Services Quality Assurance Specialist at Invitae Corp, Client Services Specialist - International Team (Israel) at Invitae Corp, Client Services Specialist (Floater) - International Team (PST) at Invitae Corp, Client Financial Analyst - Occupier Services - London - NC at Colliers International EMEA, Data Scientist - London - EMEA Research Team - DH at Colliers International EMEA, Client Accountant - Ref001IPMGL at Colliers International EMEA, Estates Manager - Occupier Services - Birmingham at Colliers International EMEA, Strategic Director Environmental Services - London - GM at Colliers International EMEA, Customer Relationship Manager - Rating Team - Birmingham - HW at Colliers International EMEA, EMEA Graduate Surveyor at Colliers International EMEA, Senior Digital Services Sales Specialist at Equinix (EMEA) BV, Detailed skills and competency reports for specific positions. 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