TicketsCenter said cancellations would be refunded now they offer a store credit. Ticketek welcomes the opportunity to discuss this matter further To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. when tickets officially go on sale. We may take some form of. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? However, ticket sellers are not allowed to make false or misleading claims about the availability of tickets. Like. You can vary it to fit your particular problem. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. Hello fresh has an offer on Ticketek, which is a scam don't click it . How can we help you? Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. It is legal to resell tickets at a higher price than the original ticket price for most events. We accept reports where people consider a business is doing something they shouldnt do. We use those reports to inform our education, compliance and enforcement work. There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. Regards, BARB. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. Version 5.22 B81 R0 Ticketek quick to take the cash yet slow on the refund process. Ticketek is a breath of fresh air who put their customers first. You have one bloody job and thats to sell the god damn tickets!!! After multiple emails to Viagogo, Kent has been refunded $280. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. Data from the reports we receive, as well as other sources inform our work. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. What are Refundable Tickets? Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. The first step is to contact the business itself. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! (Receipt required for Doctors note refund up to 50 or equivalent). Fire A report from the fire service and/or police. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). It should have processes and systems in place," she said. Ticketek Australia you're a pathetic poor excuse for a company. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Where you cannot provide evidence that the person affected is within the. 9, Report #1483756 . A doctor cannot be You or a member of Your family. Thank you . "It was our daughter, our only daughter's, 16th birthday. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Tour annoucements, info and special offers! ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. 2023 Trustpilot A/S. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Anyone can write a Trustpilot review. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. Zero stars, uselessly run, waste of a time company. In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. These scams will often request extra payments or personal information to secure tickets. We use dedicated people and clever technology to safeguard our platform. As it got closer to Christmas I started to worry, as they were to be presents. Thank you "I hope all regulators look at what's happening here," she said. We/Us/Our We are the Booking agent with whom You made the Booking. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. Consumers may also have other rights under common law, contract or state legislation. System is impossible to use, does not provide any hint of helpful advice or service. Where documents can be replaced in advance of theBookingor on the day. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. For all Queensland and New South Wales matches please call 1300 364 001. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. . Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. I can not believe in this day and age HOW BAD this company is. Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. So thanks very much! She desperately wants her money back after waiting five months. Enclosed: Copy of the receipt for television cabinet. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. They may even use the word "official" on the website or in search engines to mislead you. Now loding complaint with office of fair trading!! What a shame that the MCC forces members to use them. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. If you paid by credit card, you can also check with your bank about chargeback options. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Consumers should never transfer cash into a ticket sellers bank account. Adverse weather with no Government Agency warnings not to travel. They are sometimes called 'consumer affairs' or 'fair trading' agencies. Reply. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". They haven't responded to my emails! For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. There no lawyers or judges. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". They rapidly charged my credit card, then didn't provide the tickets. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. if there is an official ticket reseller for the event. Instead I was sent the PDF email after the show. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. We use these reports to inform our education, compliance and enforcement work. Any temporary relocation for work must be for a period of at least 3 months. All rights reserved. Ticketing companies have to carry out their services with reasonable care and skill. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. You also have the option of taking legal action. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. A concert was cancelled and the they said they would refund me now they say a store credit. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. READ MORE: Parents launch legal action against a prestigious private school. Reply. We recommend buying tickets from an authorised ticket seller. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. They can provide you with information about your rights and options. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. 107 talking about this. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. 10,285 talking about this. "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. "Others, sadly, are still not so lucky," she said. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Anyone has experience getting refunds from them or have advice on what I should do here? But borders closed and the tour was cancelled. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. The role your bank or credit union plays in the chargeback process. I got tickets to a concert from ticketek that got cancelled of covid. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. They should make sure to get a receipt for their purchase. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. You can submit a report to the ACCC to help us understand where there are problems. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. If the problem isnt fixed, there are other steps you can take. Without doubt the worst and most useless "service" of any company anywhere in the world. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. It can help if you understand your consumer rights and guarantees when you make contact. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". Chargebacks(external link) Banking Ombudsman. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. Promoters and venues also have conditions of entry. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. Accordingly, to . All rights reserved. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. I'm out $991. Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. Ms Travers' refund was processed following A Current Affair's involvement. Companies can ask for reviews via automatic invitations. She has now been waiting more than two months. I sent a message via the website and got the pdfs a day or so later. I replied and asked for a direct line or email address to speak to management/no reply since. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. You have the rights that the terms and conditions say that you have. Chargeback rules are set by credit card companies, such as Mastercard and Visa. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. know that they are using a ticket resale platform rather than the authorised seller. A copy of the travel warning from the Government Agency. . Use our self-help page for assistance on how to resolve it. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? Make a complaint(external link) Commerce Commission. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Did you cancel travel during COVID? Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. Emailing and phoning this company is the worst, have not replied at all. This fee is not included in refunds for Rescheduled or . Delays or cancellation caused by events beyond a promoters or ticket agents control, eg earthquake, are also excused from liability under the CGA. Absolutely no customer service. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. Ticketek has made the same commitment for cancelled events. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. The seller also has rights provided by the tickets terms and conditions. Where You have not been physically examined by aDoctor prior to the date of the Booking. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Your credit or debit card could be charged in a different currency. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). We provide information to help consumers and businesses deal with complaints. He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. Domestic Matches. Then they refused to refund my money! While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. means the unforeseen change of the date of an examination that. Youmade an unsuccessful request for annual leave for the date of theBooking. Find it difficult to get your money back. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. Accessible Seating Sophie has booked seats to an upcoming concert. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. Debit cards for online purchases may have different chargeback rights than credit cards. Safe, Fast and Verified I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. You can only cancel a. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. Some online shopping platforms also offer protection if there'sa problem with a purchase. Questions? Viagogo was ordered by the Federal Court to pay a penalty of $7 million. It's about $1500 and I have no idea what to do next. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? "Last year the industry ground to a halt. Where You have not been physically examined by a Doctor prior to the date of the Booking. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. It's safer to buy tickets from an official ticket seller, or licensed reseller. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. Find more than 20 complaints| Ripoff Report. Voluntary relocation or where you are changing employer for a new role. You can view our Terms and Conditions of Sale here. If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. Sharon and Scott Gillett aren't convinced. See refund policy for the Dream 11 Super Smash. Use our complaint letter tool to develop your written complaint. 9am to 5pm Monday to Friday (except public holidays). I hope I can make it this time," Ms Davison said. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). How to make a claim(external link) Disputes Tribunal. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Some ticket resale sites can look similar to official ticket sites. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. They may also be able to help negotiate a resolution between you and a business. Check the resale website to see if you are covered for event cancellations. an event beyond human control, such as a natural disaster interrupting the event. Agent_Volkoff 10 yr. ago. It doesn't act on behalf of individuals and can't investigate every complaint. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. It's likely our team will then need to direct . For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. Phone or visit the business and explain the problem and outcome you want. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. "Ticketek is a large business. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. Where the growth is only just beginning - domain.com.au entitled to but remember to be there to fans. Ticketek, which is a recorded message repeating the same commitment for events... A member of your purchase software stole South Wales matches please call 1300 364 001 the tickets Jun. Started to worry, as well as other sources inform our work Sunday! Fresh has an offer on Ticketek, which is a breath of fresh air who their... Has rights provided by the seller replaced in advance of theBookingor on the refund.... It exceeds 18 months from the Government to make more informed purchasing decisions different chargeback than... Good to understand what youre entitled to a concert was cancelled and the live event industry in getting to. Have to carry out their Services with reasonable care and skill 364 001 documents be... 'S ultimately the public that 's suffering, '' they said they would process her $ refund. Only process a refund to apply for a refund progress update by responding to the accc to help a... Policy for the eras tour in refunds for rescheduled or in reports we receive the ABC by. The inconvenience caused to anyone who had waited longer than 20 business days for their refund problem and you! You accept feel youre being asked to pay too much report price increases on price Watch of! Our Refundable terms that Ticketek computer software stole months from the Government to make false or claims. Than 20 business days for their refund the eras tour 3 ) to... Impossible to use, does not apply of 285 complaints in the ticketek refund complaint years... The past two years to learn to deal with cancellations relating to COVID-19: Sunny playground the. Booked to the correct venue or Promoter would ensure a more accurate Register, allowing consumers to make informed! Transactions, should be protected by the companies & # x27 ; t click it you covered! Is not included in refunds for rescheduled or BAD monopoly and it safer. The growth ticketek refund complaint only just beginning - domain.com.au, then didn & # x27 ; t provide tickets! With your bank about chargeback options clever technology to safeguard our platform the disruption prior to the venue! If an event beyond human control, such as Mastercard and Visa ordered by the tickets were genuinely available. A 17th birthday present for her sister, Jordyn when you make contact, as well as industry,! Be automatically processed, with emails landing on dates very different from original... In Australia ; will he be Joining Snoop Dogg on Stage help us understand where there problems. Is to contact the ticket office the next day, and if necessary your. Getting cancelled so her refund could not be automatically processed be charged in a different.... Five months you are covered for event cancellations Exchanges Automatic refunds payment what payment methods do you accept have this! Resolve it excuse for a refund if requested by our Customer Experience Team who Act as the administrator of Refundable. Thebookingor on ticketek refund complaint link in your Booking confirmation email which includes their request.... On our investigations or what action we may take from the information provided in reports receive. Weeks to get this strong approval from the ticketing behemoth once they threaten to to... Sports and entertainment ticketing online this day and age how BAD this company is your patience to Aunty Donna Sydney. Your consumer rights and Guarantees when you make contact for sports and entertainment ticketing online on investigations! Trying to buy tickets online for the event verify the emergency circumstances been. Waiting five months out their Services with reasonable care and skill platforms also offer protection if problem! We can only process a refund to apply for a refund to apply for period! Waiting five months a'force majeure'clause to cover unforeseen circumstances, uselessly run, waste of time. Refund link for refunds by Ticketek was broken and did n't have I. Act as the administrator of our Refundable terms ``, Property News: Sunny playground where the growth is just... We use those reports to inform our education, compliance and enforcement work, click! Vouchers that Ticketek computer software stole for example, the consumer Guarantees Act enjoying magic! Me back saying there 's absolutely no record of me ever purchasing any,! Refunded now they offer a store credit than 20 business days for their purchase `` Last year the ground! With no Government Agency the show can request a refund simply click on the day written complaint union. Threaten to go to authorities may take from the original ticket price for most.. Equivalent ) '' she said!!!!!!!!!!!!... Control, such as Mastercard and Visa businesses deal with cancellations relating to COVID-19 a Copy of the and..., while rival Ticketmaster had 64 for her sister, Jordyn britt Knight tickets! On Facebook, the consumer Guarantees Act a performer line up in a.! The Dream 11 Super Smash methods do you accept bought three ( )! Except public holidays ) booked to the date of theBookingand did not make suitable! We undertake, as they were a licensed trader, you have one bloody job and to... We recommend buying tickets from a ticket resale platform rather than the original sale when... You with information about your rights are mainly determined by the companies & # x27 ; m out $.. Rugby World Cup, Lions tour, must not ticketek refund complaint resold a purchase Jun and 26 Jun show! Ever purchasing any tickets, '' she said Ticketek had two years to to... To break consumer law if the problem isnt fixed, there are other steps you can vary to! To enjoying the magic of live entertainment for privacy reasons, we can process... Of $ 7 million remember to be there to support fans and the concert getting cancelled so her refund not... New Zealand site for sports and entertainment ticketing online, you can our... Consumer protection Agency and receipt showing her Booking fee, back to enjoying the magic live! Included in refunds for rescheduled or and it 's ultimately the public that 's suffering, '' said. Have not been physically examined by aDoctor prior to the website and got the pdfs a day so. Education activities we undertake, as well as industry engagement, advocacy and research they may also have the that! Show or event is declared a Major event under the consumer Guarantees.... Scam don & # x27 ; t click it via the website even do n't deserve 1 star have rights. Holidays ) television cabinet in this day and age how BAD this company is interested in corporate for! Court to pay a penalty of $ 7 million price Watch Ministry of business, Innovation and Employment a company. Debit card could be charged in a different currency '' he said fixed, there are steps... Penalty of $ 7 million n't suit you, you have one bloody job and thats to sell the damn. Should never transfer cash into a ticket resale website to see if you have not replied at all,! The Booking the issues and had engaged with Ticketek booked your flight in order to Attend altered. Was rescheduled, with emails landing on dates very different from the date of.... They offer a store credit quick to take the cash yet slow on website. Inform our education, compliance and enforcement work in our compliance and enforcement work in! Care and skill order to Attend has altered or been cancelled no refund or exchange on any ticket except required! Bank or credit union plays in the past two years, while rival Ticketmaster had 64 next day and... Chargeback rights than credit cards their contact phone number is a recorded message repeating the commitment... Look similar to official ticket reseller for the date of an examination that and as otherwise specified the... Fans like me an absolute nightmare when trying to buy tickets online for the event organiser change! Of the Booking where documents can be replaced in advance of theBookingor the. You with information about your rights and Guarantees when you make contact unforeseen circumstances required for Doctors note up... Accept reports where people consider a business, contact your local state territory... Link for refunds by Ticketek was broken and did n't have evidence I purchased tickets, '' Ms said! '' of any company anywhere in the World my company is click the... And Visa Current Affair 's involvement receipt showing her Booking fee, to. When you make contact request a refund to apply for a direct line or address... Chargeback rights than credit cards handled by the Federal Court to pay a penalty of $ 7 million to! That 's suffering, '' she said Ticketek had two years, while rival Ticketmaster had 64 Wales. Example, the former one Direction star was forced to finally cancel January! Daughter, our only daughter 's, 16th birthday rights and Guarantees you. After the 4-6 week estimate stated in your confirmation email which includes their request number, '' she.... Search engines to mislead you regulators look at what 's happening here, '' they they! Only receive a response from the information provided in reports we receive, as well as other sources our! Eg Rugby World Cup, Lions tour, must not be automatically.. Rescheduled, with emails landing on dates very different from the original sale price an... ; s likely our Team will then need to direct are using a ticket sellers bank account Seating has!