Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC STA is valid and there is sufficient time remaining prior to the TWIC expiration date (one year or four years depending on the state). G. TSA Single Point of Contact (SPOC): The TSA SPOC is the service desk for all IT customer related issues. ET Weekends/Holidays: 9 a.m. to 8 p.m. It is staffed with technicians who assist users in resolving IT issues. If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. View a list of TSAPreCheck application program eligibility requirements. An average in-person enrollment will take approximately 9-12 minutes. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. Interested applicants must visit an enrollment center servicing the TSAPreCheck application program to provide the required biographic information and valid identity/citizenship documentation. Principal disclosures include disclosure to: For additional information regarding disclosures, please see the system of records notice for the relevant enrollment program. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issues the CDL followed by the CDL ID number. Appointments are recommended but not required. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. An official website of the United States government Here's how you know An official website of the UnitedStates Government. The gender on your identification document does not have to match the gender you select on your TWIC application. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. The value of SPOC is that it brings order, discipline, and consistency to the support process. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. TSA will collect biographic and biometric information, such as: ** TSA requires contact information to manage the eligibility review process and to facilitate customer service. In this instance, you must bring a linking document (such as a marriage certificate). It is 24/7. Before sharing sensitive information, make sure you're on a federal government site. Ask TA (Trusted Agent) for help. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. If you work for (or are retired from) Click here to find the closest enrollment center. application process, please review a JOA very carefully. Media Contact public affairs. The EYO stakeholder operates a private enrollment center meaning in which only applicants authorized by the EYO stakeholder can enroll at that location. If you pay the reduced fee, your TWIC card expiration date will be 5 years from the issuance date of the supporting FAST card or the expiration date of your current, unexpired HME. It is critical you bring the required identity/immigration documentation to the in-person enrollment. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Effective February 2012, if you apply successful clearance results from your most recent TWIC security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Check your inbox or spam folder to confirm your subscription. All documents must be legible please ensure no glare. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. Individuals may become eligible for TSAPreCheck as members of existing Trusted Traveler programs, including the TSAPreCheck application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. No. Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). Use of an expired or canceled TWIC for access to a facility or vessel is prohibited. Schedule an appointment online without completing the pre-enrollment process. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. Members will need to enter the KTN when booking travel reservations. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Call 1-800-253-8571 if your TSA email password expired. You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. Collaboration with stakeholders to present a subcontract agreement and cost model for review and approval, Site inspections to verify UES compliance, Coordination of Trusted Agent IDEMIA background investigation process and TSA personal suitability determination process, Delivery of UES workstation(s), GSA approved safe and signage, Installation of UES workstation(s) and all hardware related to workstation setup, Ongoing Maintenance Contract and regional manager support, Address where requested EYO will be located. This TA must meet security and suitability requirements and will be trained by a IDEMIA trainer. I need to reschedule the CBT for the Tso position, I would like to take it at the Chagrin location in Cleveland Ohio. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC. You may also use our Contact Us form for further assistance. Please note, updating your gender is not required to receive TSAPreCheck screening. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. 2. This means that your Help Desk will own the support ticket for the user that called from end to end. Claims Submit a claim for lost/damaged items or personal injury. An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and end users. I had a un foreseen circumstance that caused me not to make my scheduled appointment. For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. This is an invalid form of submission. Will be the Enterprise SPOC for PC/IPad procurement . They are responsible for resolving the tickets that can be resolved at level 1, and expeditiously dispatching tickets that cannot be resolved at level 1 to the most appropriate source of support. Applicants may check their application status online. For information about the Transportation Security Administration (TSA), go to https://tsajobs.tsa.dhs.gov. It is recommended that you schedule an appointment. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. We do not want 4 or 5 numbers for the users to remember or look up to decide who to call. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. TSA Cares Submit a request for assistance through the TSA screening checkpoint. A logical IT Help Desk structure is important to ensure your companys users know what support is available and how to contact IT Help Desk support. You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). There is no TSAPreCheck Application Program card. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints. TSA cannot process reduced rate renewals online, at this time. You do not need to provide documents that prove you have previously used another name or alias. Call (866) 289-9673 Automated information is available anytime in several languages. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Members may renew their TSAPreCheck membership here up to six months before the expiration date of their Known Traveler Number (KTN). Appointments are encouraged to save you time but are not required. As of January 29, 2021, TSA stopped sending physical approval letters to applicants who complete the TSA HME STA process and are determined not to be a threat to transportation security. Please visit the TSA HAZMAT Endorsement Threat Assessment Program website. You must complete the in-person enrollment process at an enrollment center location servicing the HME program. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). A Service Desk is a single point of contact (SPOC) between users and an information technology (IT) organization for help with incidents and service requests, as well as day-to-day tasks like access management. You may have heard the terms drive by, fly by, or snag, when referring to a desktop support technician that gets pulled into a support problem on the spur of the moment. Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! Service Desk - TSA. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. The assigned KTN must be used when booking travel. TSA Help Desk: HC-ServeU@tsa.dhs.gov Best of luck in the hiring process. }); Yes, TSA requires all names used, current and past. ET Weekends/Holidays: 9 a.m. to 8 p.m. If you already have a Known Traveler Number (KTN) via Global Entry, NEXUS, SENTRI or another TSA initiative, you do not need to apply for another DHS Trusted Traveler program such as the TSAPreCheck application program. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. Global Entry participants entering the UnitedStates proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, have their fingers electronically scanned, and make a customs declaration. If you are hearing impaired and require assistance, please dial 711 for the Federal Relay. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. Help to service and maintenance audio-visual equipment as needed. Contact your flight training provider. This is important. Marriage certificates must include a government seal. Configured reports: These are tailor-made without programming nor touching DB. A membership card will not be provided. ET My TSA App The MyTSA app provides you with 24/7 access to the most frequently requested airport security information on any mobile device. (For identification purposes, applicants must provide TSA a new photo, in-person, every 10 years.). To order a replacement TWIC card, use the online card replacement service or call the UES Call Center at (855) 347-8371. In all cases, no item or attire may cover or otherwise obscure any part of the face. Full Time position. Individuals who apply for TSAPreCheck, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSAPreCheck. TWIC cardholders are highly encouraged to renew online up to 12 months before their TWIC expires to avoid potential lapses in TWIC validity. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. They can be scheduled, automatically sending to required receiver via email or kept in the server. More than half of the Global 2000 rely on our desktop support resources and articles to improve performance. Reasons that you would be required to renew in person include, but are not limited to: TSAs goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. - Fri. Members will be able to see their KTN expiration date under the field marked as TSAPreCheck Expiration Date: XXXX.. Contact Us. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. If you are not receiving TSAPreCheck when you travel, please check your reservation to verify that your name, date of birth, and KTN (Known Traveler Number) are correct. Passengers 75 and older receive modified screening procedures as part of TSAs overarching risk-based security methodology in the standard screening lane. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. You can select Male, Female, or Another Gender as your gender when applying for TWIC. A participating state is one of the 42 states plus the District of Columbia that has elected to have IDEMIA collect HTAP applicant information on behalf of its drivers who choose to apply for an HME security threat assessment. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. enable_page_level_ads: true Individuals may renew up to six months before their expiration date to ensure they continue to see the TSAPreCheck indicator on their boarding pass when traveling within or from the U.S. A range of free and downloadable whitepapers, Home News Single Point of Contact (SPOC) | Service Desk KPI. I'm not sure if there is anything we can do but wait. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. With each request, stakeholders should provide the following information: The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. You do not need to provide documents that prove you have previously used another name or alias. You can self-select Male, Female, or Another Gender as your gender. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. The IT Help Desk will need to ensure the communication flow is timely and consistent to keep users regularly informed and logs all interaction with them. Use the links below to find answers to many common questions: Help Information. img#wpstats{display:none} To make an FTSP appointment, click here. Here are the steps necessary to proceed with updating your profile: No, individuals will not receive TSAPreCheck on their boarding pass if their KTN has expired. Click here to see if your card was affected. The SPoC IT Help Desk sounds great but what do we need to put in place to make it effective? Once the incidence is closed, can be assigned to another team to manage the billing and collection, and if there is any doubt about that, they will have all the information of the action taken by any agent. It is recommended that you schedule an appointment. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. The name provided on the TWIC application must be the name used when making your airline travel reservations. You can also enable a mailbox to automatically receive all information, eg. Yes. Please contact the Vital Records department in the state you were born. Click here to get Vital Records Department contact information for each state. google link). Skill based routing functionality directs calls to the available agent with the highest skill level to handle that support issue. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. Members will receive an email or phone notification with instructions on retrieving their KTN online. Call IDEMIA at 855-347-8371 (855-347-UES1) Enrollment Center locator: https://universalenroll.dhs.gov/locator From your Flight Training Provider for flight training: TSA does not have this information. Once approved as eligible for TSAPreCheck, you must enter the provided KTN in the Known Traveler Number field when booking travel reservations on any of the participating airlines. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. Medical certification is not required to change the gender options on your TWIC application. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. For a list of required documents, please visit: TSAPreCheck: http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, HME/HTAP: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. Your questions and comments are important to us. Some applicants may be directed to renew in person at an enrollment center after completing the online renewal form. View information about and directions to your nearest TSAPreCheck enrollment center. However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. UPDATE NATA URL Change 2023-Jan-10, 22:11:25 URL for NATACS Fingerprint services has been updated. If you are unable to apply online, please call the Help Desk at the number listed above for a printed Employment Packet which will be sent to you for completion and . The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. The cost of a temporary enrollment service is variable. Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. It is recommended that you schedule an appointment. All reports can be generated in HTML, XLS and PDF format. The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. Bring your TWIC to an enrollment center to have the PIN reset at no cost. Multi-program services are also available. The EYO stakeholder purchases the UES workstation and other equipment necessary to conduct enrollments and activations, as well as a maintenance contract for the workstation. Renewing will NOT add 5 years to the current expiration date. These rogue requests happen in every organization, and there is a great temptation for technicians to provide support when asked, even if it means violating the SPOC support protocol. This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. The fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. This section of our Resource Library contains comprehensive metrics ebooks and introductory guides. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. There is an issue with a number of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process. Respectfully, TSA Human Capital" 7 Related Topics You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. 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