One of the other times I called was because my card got locked due to suspected fraud. Debit cards expire every three years. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. The new website, www.GoProgram.com, requires users to establish a new User ID and password. It is important that you continue to certify for benefits each week. You will also be able to access account information at www.GoProgram.com. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Please enter OTP below to verify your Email address. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. This information is also available online at https://bit.ly/AZUI-EPC. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. Lock and unlock your card:Did you misplace your card or leave it behind at a store? You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. It is important to keep track of your balance. Does the new card have any fees I should be aware of? You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. What if Ive moved since I received my first EPC card? Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. How will I know the balance in my account? The money is automatically deducted from your card account. You can find county office contact information here. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. The developer provided this information and may update it over time. The IVR and all vendor notifications are available in Spanish. Way2Go FAQs. You can also use your card to make purchases and withdraw cash from ATMs. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. This is a change for all debit card users. Once the first child support collection is received, it will be posted to your debit card overnight. A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. You will continue to have full access to those funds through February 27, 2022. Where can I find an ATM for my Way2Go Card? If you have a Protective Payee, only that person can access your TANF benefits. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. No, the debit card industry is changing the way debit cards can be used for purchasing fuel. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. Expedited card delivery is 3 to 5 calendar days. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. Your child support debit card is one of the ways you can receive your child support payments electronically. Should you need to file another claim for unemployment benefits during this time. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). The PIN is very important and should be memorized or kept in a safe place. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Frequently Asked Questions. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! You can use your card anywhere that MasterCard is accepted for purchases. What if I don't receive my Way2Go debit card? If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. What would I do if I was unable to activate my new Way2Go Card? TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). How to Change Your Method of Payment If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. Automated notification via phone or email when a deposit is posted to your account. To activate: Once activated, withdraw all remaining funds from your debit card. A One Time Passcode has been sent to to submit Public record request online form reference number : Print coupon, complete required information, then mail with your payment. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. The Way2go Card Login is powered Funds Transfer. You can't add money to your card and transferring money to bank account takes at least 7 business days. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. When should I expect my new Way2Go Card to be mailed to me? If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. Definitely; the Way2Go Card app is available on iOS and Android devices. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. Replacement cards will be delivered in 7 to 10 business days from the date you order it. This information is also available online at https://bit.ly/AZUI-EPC. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Leading the way to wherever you want to go. $0.50 This is our fee. You must register the new card on. There is no charge for this service. Works with all Go Program Way2Go Card eligible MasterCard programs. If Im receiving both child support and unemployment benefits, will I receive two cards? The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. Translation services are also available for other languages. . Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. They mumble and they always sound like theyre muffled and underwater. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. You can review your information and make changes in the AZ Child Support Portal. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? Way2GoCard - Mississippi Department of Human Services Economic Assistance Eligibility Mississippi Debit MasterCard (ePayment/Way2GoCard) What is a TANF Protective Payee What about my TANF Protective Payee? You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Yes, as long as you are unemployed, you must certify online atJobs4TN. * When your first benefit payment is available, you will receive a debit card in the mail. What is the last date to request a BofA replacement card? Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? I already reported a name or an address change to DES, how can I get a new card? How long will I have to spend the funds on my Bank of America Visa Card? Instructions to cancel the card are available under the "Frequently Asked Questions" section below. Keep it. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. What would I do if I was unable to activate my new Way2Go Card? The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. Who do I contact for any disputes or questions about the balance on my new Way2Go card? Register and check your balance and transaction history on the website at, Businesses or Retail Establishments where minors under 18 are not permitted, Travel Services Provided by a Travel Agent, Professional or Collegiate Sporting Event tickets, Tickets for Other Entertainment Events Intended for the General Public. $0.50 after the fifth call (each call, each calendar month). Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. 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