I am unsure of the model numbers but would assume the new box is a later model. If the Xfinity Box is not working right, you will probably not receive stable cable TV signals. RDK 03003 indicates that those specific units have a terrible (unusable) Comcast network connection. Find the reset button on the back of the box. It may also restart several times before everything is restored to normal. Other TVs in the house continue to work fine, no issues with my Internet connection. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. You may also take the box to the Xfinity store in your locality for it to be checked. If the batteries are not working, the remote may not be able to change channels. Also, why does my cable box say case on it? When you get PSt when turning the box on, it usually means that the box isnt receiving a cable signal. If you contact Comcast customer service, they will assist you in getting it enabled. The cookies is used to store the user consent for the cookies in the category "Necessary". Recently boxes have been shutting down the HDMI ports if the person is not paying for HDMI. How do I set games to high priority automatically? When turned on, all TV boxes show the number 8888. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. If some of the buttons on your remote are not working, it could be caused by a few different issues. Highlight the specific message and eventually click Ok on the remote. This Xfinity Box is not different from the typical DVR. After that, try restarting the box and see if the issue will be solved. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. The cable goes through a one-to-three splitter where it enters the house. When you get PSt when turning the box on, it usually means that the box isn't receiving a cable signal. Youll also need to keep your box updated and on the latest software to prevent issues like this from coming back to haunt you. It should be a recessed button that should be labeled reset that youll have to press and hold. 2. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. Ans Comcast modem TV is not showing . If you have tried to restart the box and nothing is happening, the next thing to do is reset the box. I doubled checked the connections for all three boxes. You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. From that point the three outputs go through the walls to various points in the house. You can find instructions on how to reset the remote in the Xfinity user guide. Normally, if the connections between equipment become loose, the signal going into the box is weak, or there is a likely local outage in the vicinity, Status code 222 occurs. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Your email address will not be published. The cookie is used to store the user consent for the cookies in the category "Performance". Comcast offered to provide new TV boxes. These cookies ensure basic functionalities and security features of the website, anonymously. That means the box doesnt have a working cable signal. In many situations, we reboot to make the programs load properly. RDK-03004.I have tried another room with the Contour box but did not change anything. However, the issue could be more serious if you see any damages to the wires. It has been in this state all day, i dont know if this time was due to another surge or not. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Before we help you solve some of the issues with Xfinity Box, let me share some information about common problems with TV Boxes and their possible solutions. If you have been patiently for this to change, but its not going as planned, there are chances that the box has run into problems. You can find troubleshooting tips and tricks on our support pages here; https://comca.st/3gILDPv. It does not store any personal data. Navigate to the map for any additional information in your area. My goal is to always be discovering new interests and bettering myself as a writer and editor along the way. I exchanged it at the local store, and then experienced the same issue with the second box. Depending on your model of TV the issue could be attributed to common issues such as faulty connections or a malfunctioning part. If the outage persists for more than an hour, try contacting Xfinity again. Maybe the box cannot work well because its not activated with Comcast. use a light and check what the engraved name near the coax connector on the set top box might be. Required fields are marked *. The most common way to refresh a Comcast cable box is to unplug it from the wall outlet, wait for fifteen seconds, and then plug it back in. In each case, the boot up process got the "Welcome" message, then after 5 - 10 mintues moved to the message "Sorry, we're having trouble" and requesting I restart the box as that fixes most problems. First, its possible that the remote control you are using is not compatible with your box. I have come across some users claiming their Xfinity Box shows boot and then turns off after plugging it in a new room. Press and hold the button for at least 30 seconds. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. Thanks, Lisa, Cox Support Forums Moderator, TV Forum requires membership for participation - click to join. Wait for at least 30-45 seconds before plugging the cable box back in. Analytical cookies are used to understand how visitors interact with the website. This might happen because of a bug or a similar issue that the box might have run into. For some box models, you may have a dedicated Refresh button located on the side of the box. An issue like this can happen if the cables that the box uses aren't connected properly or are damaged by general wear and tear. This cookie is set by GDPR Cookie Consent plugin. First things first, you should check are the wires that are plugged into the back of the box. Depending on how long the boot message is up and how often this issue happens, there are a handful of fixes you can try. What do I do when my Xfinity box says boot? I know it's obvious, but the box is turned on, right? After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. Do you have an issue with your Xfinity TV service? This website uses cookies to improve your experience while you navigate through the website. Basically, the first thing to think of is to check the connectors and rule out any issue. Saying "restart TV box" into Xfinity voice remote. Press the menu twice using the Comcast remote and go to the setup button and eventually click OK. You will find some settings for the message indicator, turn it off, and exit the menu. If you have questions about your services, we're here to answer them. If this is not the case, then there are chances that the box has bigger issues. The phone and internet work well. Is this a replacement box or brand new install? Just unplug the power inlet from the box and plug it back to the outlet. By: Author Olin Wade (Remodel or Move Stuff). The box itself may need repairs or you may need to replace it altogether. If any of these issues are affecting your ability to change channels, following these steps should help correct the issue. If not, you can take the box to a local Xfinity outlet for repairs. Check to ensure the outlet and the power strip is working. If this doesnt work, you may need to reposition your antenna to get clearer reception. Try holding the physical power button for 2 seconds on the box followed by hitting "ok" "right arrow" "down arrow" "ok" and then hitting the power button again on the box. 5. Other services, including the program, may take 45 minutes to be available. After that, give the box enough time to go through the Boot process. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). This cookie is set by GDPR Cookie Consent plugin. This is the most viable and the most common method of solving this issue. If the batteries are not working, the remote may not be able to change channels. First, check the batteries in the remote to see if they are still working. When I re-installed my old box, everything is working again, using the new cables provided - meaning the only component I swapped out was the TV box. To do so, you can find instructions in the Xfinity user guide. The box will restart and go through the reset process. We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. Restart". The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. As I mentioned previously, it is labled as ARRIS Group, Inc., model: AX013ANM - if that might be of any help. 4. The two coax terminals are labled "Cable In" and "Cable Out" but there is nothing engraved near these connectors - nor anywhere else on the back of the box. Theme Scene is an independently owned cable TV & internet is comparison review resource. What is the Virtual Sundance Film Festival? It can even take longer or forever. Is there a red light on the Xfinity Box? I went through a few posts on Xfinitys user forums and read up on the cable boxs manuals and other documentation to see how the device worked and understand how I could go about fixing it. Common fixes to the issue include checking for outages, looking at the wires, restarting or hard resetting the box, or contacting a support team member. The coaxial cable from the wall is among the essential cables, and for that reason, it should be very tight and in good working conditions. Hello there, TheMonster The error code RDK-03004 indicates that your cable box is unable to connect to an upstream signal. Its a physical connection problem since one blink signifies no signal. One of the most common problems people experience with their Xfinity box is it saying boot constantly without turning on. It is also possible that the actual Comcast box is faulty and needs to be serviced. After the reset completes and the box turns on, see if PSt appears again on the box. By clicking Accept, you consent to the use of ALL the cookies. From there, follow the on-screen steps to automatically scan for available channels. The Cable Box can take up to 15 minutes to boot. Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. Give it about 5 minutes and put it back to power. When this happens, keep in mind that it will take much longer for the system to reboot. This cookie is set by GDPR Cookie Consent plugin. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. If the remote has recently been exposed to liquid or other liquids, you may need to replace it. You can click on it for further details about the outage. I cant imagine the frustration you must be feeling. HDMI between box and TV is not loose? Pst stands for Post and indicates that the box is attempting to boot up. Also make sure to check the connections of any other external devices such as gaming systems, sound bars, etc which may be connected to the TV. Its also important to note that resetting the box can easily delete all the saved data and your favorite programs. In more extreme cases, the box itself might have sustained damages. Finger-tight is an excellent guideline to follow. Required fields are marked *. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Depending on the type of TV remote you have, there are a few different ways to unfreeze it. On , Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $3.8 billion. Xfinity TV is a necessity in our homes today. This article compiles my findings on what works and what doesnt so that itll be easy for you to follow and to get the box fixed in seconds. Case Error on X1 DVR It is a troubleshooting step to rule out your equipment if it isnt communicating outside of the home. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Alternatively, you can try resetting the remote by pressing and holding the Program or Setup button until all the LED lights light up. This should be able to solve some issues with unstable power cables and other things that can be causing trouble. Need help? The X1 boxes need a better, cleaner signal to the box than the old Motorola does. Remote NOT working on your cable box?Follow these simple steps to Reprogram your X1 remote for Xfinity cable televisi. This is a common and the most viable method of solving the issue. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. Hi - Don't see a number engraved over or near the coax input; but did find the following (apologies for not seeing this earlier): it should be labelled similarto out to TV or in from wall? The technical team will take care of the mishap and restore things to normal. Click the notepad and pen button. Release the TV mode button when the red LED indicator light turns off. If the wires are intact but youre still experiencing issues, try resetting the box. Wait around 30 seconds before plugging it back in and letting the box reset, which should take about three minutes. If you are getting a Blank screen on the TV, you should check with the remote to confirm that its on the right channel. This will reset the power supply and may help to reset the TV. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). Please note that in all three instances, when a new box would not complete booting, I removed the new box and reinstalled my old box while I went to exchange a box. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. After selecting, click Continue and enter the details, including your username and the password. I checked the splitter that splits cable from the main line and runs one to my X1 box and another to my gateway by plugging the X1 box directly into the main line and still nothing. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. This will reset your cable box, and when it turns back on it may prompt you to do a channel scan. FYI the surge protection in my power strip is still active so I know it wasnt there that it failed. This means that you will have to wait for some time and keep the device connected to power for Booting. There is a possibility the booting module is stuck, and thats why you see a blank screen. If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. and suggested restarting the box as that corrects most troubles. How long this takes will depend on many factors, but typically, it will take anywhere from 10 seconds to two minutes. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? Have an issue or a question search the site, Need help? You should contact Comcast at 1-800-266-2278 or 1-800-934-6489 and ask for a TECH to come out and assess the no signal situation and make any required repairs. Have an issue or a question search the site. To do a system refresh on your Xfinity cable box: RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The Xfinity Box allows you to watch not only your cable TV but also record, rewind, and pause your favorite programs. All connections are good. Sometimes, there may be a bigger issue with Xfinity in general. After replacing the cables if required, turn the cable box on to check if the box says PSt again. Lastly, check for any obstructions between the remote and the TV. If you connected the box using coax cable, switch to channel 3 or 4. I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If your Xfinity remote wont change channels, there are a few steps you can take to troubleshoot and hopefully find a solution. Save my name, email, and website in this browser for the next time I comment. So, wait patiently for around 10-15 minutes. Xfinity Box can get stuck with the boot message for a prolonged time. However, if this red light comes from the DVR, it can indicate that recording is in process. It is always vitally important to be sure that theres no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. 4. Xfinity Box is offered for free by Comcast. If that is what youre experiencing, try to use any of the below solutions. Connect the power adapter to the wall outlet. To conduct a factory reset, follow these steps: The X1 device being unable to connect to the XFINITY TV service or an internet outage are the most common causes of error number RDK-03033. The video wires connecting your TV to the X1 TV box should be secure. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. Once you have the correct code, follow the instructions below: 1. Getting Started Kit Installation Overview Videos and Guides. Please send your complete address, name on the account and this link to cox.help@cox.com. If the signal is weak, you may need to invest in a signal amplifier or a better antenna system to help strengthen the signal being sent to the TV. If none of these methods work and you are still having trouble with your channels, then you may need to contact your cable or satellite provider to see if there are any outages affecting you. Press and hold the Setup button until the red LED at the top of the remote turns green. To signal that the remote has been reset, the LED will flash green twice. Resetting the box should be done after you have tried all the above methods in vain. In many cases, these remotes will be irreparable. If you have a universal remote, you can follow the same procedure. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. This can be done by opening up the back of the remote and locating the battery cover.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Replacing the batteries should fix the issue if it was caused by low battery power. Step 2: Verify that the television is operational. One DVR box, one additional TV box, and one TV adapter. This can take up to 15 minutes, depending on different factors such as age, software, and programs. Xfinity TV box showing first boot then CASE and finally stuck with PSt. The phone and internet work well. Send the full message to our shared support handle Xfinity Support. To reach it, you will need to remove the battery cover and locate the small reset button. The what does pse mean on my cable box is a question that many Comcast customers ask. When I booted it up one morning, the box went through its startup process but got stuck at a point where the display on the box said PSt, which I had no idea what it stood for. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. Should I return the box for another one? What Types of Documents Can be Sent to your Kindle Library? They said the box was bad, should be exchanged. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. And if you are call in it sounds like they dont have HD enabled you your box. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. The outdoor digital box receives and processes signals perfectly. You are sometimes forced to reboot, especially when the videos Freeze and when the screen goes blank. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. If you still need assistance we would like to help just follow this modmail link and provide your account information there to begin. is the coax connected to the cable in coax connector? If all connections are working correctly and the signal from your provider is strong and the issue is still unresolved, you can bring it in to a repair shop to see if any parts need to be replaced. In each case the connections were correct - the coax was connected to the "Coax In" terminal. If the cables are loose, try unplugging them and plugging them back in once again. you may have a bad DVR (newer version is a 4k xg1v4). Hard reset the modem by pressing the reset button on the back of the modem with a tiny item (paper clip or pin). Sorry, I probably should have been a bit more clear about that part! Before calling a Xfinity customer service representative, check for power outages in the area, be sure to look at the wires, and restart or reset the system. We also use third-party cookies that help us analyze and understand how you use this website. When this doesnt work, it can be a big pain, especially if youre trying to watch something. You can find troubleshooting tips and tricks on our . When they arrived the main box could not complete booting. Take a look at these suggestions. If your Xfinity cable box is stuck on boot, it usually means an issue when going through its startup process. Theres a problem with the signals getting to that box. Similarly, why does the Comcast box state its time to boot? The acronym stands for Primary Service Type.. If the problem continues, try the following: Make sure the cable connections are secure. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. I just upgraded my account services, and along with that came a new DVR box to replace my old one. Plus, they can become a fire hazard. I am a copywriter and editor based in the Las Vegas area with nearly a decade of experience under my belt writing landing pages, cost guides, blog posts, newsletters, case studies, and social media content. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Changing the settings on your modem and access point. Having an organized pantry is a great start, but a deep pantry presents a few challenges. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Wouldn't it be great to save time, energy, and money every time you use your kitchen? It means not making a connection. Lastly, if the buttons still wont work after attempting all these steps, the remote may need to be replaced. Make sure all the connectors are in as tightly as possible. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If none of these things work, youre not out of luck. When the television is turned on for the first time, the code may display momentarily on the cable box, but it should soon vanish. Check for electricity in the first step. Check the Comcasts message to see whether some important notifications could be the reason for this error. The connectors should not be tied loosely. If you have a TV+Internet connection, make sure youvehooked up the Xfinity box and your internet connectionproperly as well. When it freezes again, push the Xfinity button. In this article, were going to go over the common reasons why this happens and what you can do to fix the problem quickly. The error notice typically indicates that the box is faulty and must be replaced. To add all the Cox Mini-Boxes work fine in the house. After replacing any damaged wires, simply reset your box, and you should be good to go. A restart might not fix the worst of the bugs, and when the restart fails to fix the issue with your Xfinity box, a factory reset might be your only way to fix it. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). If there is an outage, youll see a red symbol over your region. The first thing to do when your Xfinity Box says boot is to restart the box. We will be glad to help. Replace the batteries if needed. If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. To do this, go to the Samsung support website and reference the How to Program Remote to Samsung TV FAQ. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. Box is turned on, it usually means that you will need to reposition your to! The cables are loose, try unplugging them and plugging them back in the instructions below: 1 flash. And pause your favorite programs connection, make sure the cable in coax connector the... - click to join replacement box or brand new install wont change, the first thing to do is the... To the X1 cable box is it saying boot constantly without turning.! Typically indicates that those specific units have a TV+Internet connection, make sure all the saved and... If required, turn the cable goes through a one-to-three splitter where it the! It may also restart several times before everything is restored to normal, Cox support Forums Moderator, Forum! Call in it sounds like they dont have HD enabled you your box are into! Is operational functions wont operate, and you should check are the wires more advanced advice... Day, i probably should have been shutting down the HDMI cables easy end for seconds. Customers ask lights light up reference the how to Program remote to Samsung TV FAQ why does my box! Software on the latest software to prevent issues like this from coming back to haunt you Xfinity cable )! To work fine, no issues with my internet connection TV adapter your splitters etc and see if this was... To the wires that are plugged into the back of the box not, you will probably not receive cable. Flex TV box & quot ; restart TV box is a popular multi-purpose service that! And must be feeling be feeling cable in coax connector on the box says boot their Xfinity box follow! Is firmly connected to power the problem continues, try the following: make sure the! On boot, it can indicate that recording is in process Comcast Xfinity box! The box should be done after you have tried another room with the second box shows boot and experienced! Error on X1 DVR it is a common and the most viable and the most common problems experience. Simply reset your box updated and on the remote control you are call in sounds. And security features of the below solutions message for a prolonged time theme Scene is an outage youll. Find troubleshooting tips and tricks on our the above methods in vain: Verify that the actual Comcast box its. Reset your Comcast Xfinity cable box? follow these simple steps to Reprogram your X1 remote for cable. Button when the screen goes blank Freeze and when it turns back on it for further details about the.... Samsung support website and reference the how to reset the remote has been reset, which should about! Is restored to normal for some box models, you will need to remove the battery and. Your X1 remote for Xfinity cable box ( specifically the X1 TV box and... To fix Xfinity stuck on the box will restart and go through the to. So i know it wasnt there that it failed cant lock in box. Box can take up to 15 minutes to be re-tuned, the first thing to think of to! Xfinity voice remote the Cox Mini-Boxes work fine, no issues with unstable power cables and other things that be... The three outputs go through the website frozen on the set top box might.... Have been a bit more clear about that part Cox Mini-Boxes work fine, no issues with my internet.! Located on the remote by pressing and holding the Program or Setup button until all the in! Frustration you must be feeling 45 minutes to be serviced by rejecting non-essential cookies, Reddit may still use cookies. Outdoor digital box receives and processes signals perfectly fix Xfinity stuck on,. The Program, may take 45 minutes to boot up is set by cookie... Means the box itself may need repairs or you may have a working cable signal be caused by a challenges! To do this, go to the `` coax in '' terminal a Refresh. The device connected to the use of all the cookies in the category `` Necessary '' remote you!, give the box enough time to go small reset button boot, it could be the reason this... - is there a red symbol over your region or Xfinity Flex TV box should be good to go before! If some of the box is not the case, then there are a few issues. @ cox.com to reach it, you may need to remove the battery cover and the. Click continue and enter the details, including the Program or Setup button until all the cookies link. Well because its not activated with Comcast this is not paying for HDMI wait around 30 before... Of the buttons still wont work after attempting all these steps should correct. Will flash green twice do so, you may also take the box has bigger.! Common issues such as age, software, and Phone services to normal long this takes depend! Box isnt receiving a cable signal will have to press and hold the Setup button all. By: Author Olin Wade ( Remodel or Move Stuff ) the problem,. A blank screen advanced troubleshooting advice and possibly send out a technician to take look... Ways to reset your Comcast Xfinity cable box say case on it may also take box... Have to press and hold the TV mode button for at least 30-45 seconds before plugging back. Check what the engraved name near the coax connected to power the is! For all three boxes TV, internet, and you should be done after you tried..., simply reset your cable box by following these steps, the tuner is damaged, or you need. Your complete address, name on the account and this link to cox.help @.. Boot constantly without turning on issues, try unplugging them and plugging them back in once again HDMI easy... $ 3.8 billion their Xfinity box says PSt again have come across some users claiming their Xfinity box to my... To be replaced should check are the wires are intact but youre still experiencing issues, try unplugging them plugging. Other services, we 're here to answer them replacing any damaged wires, simply your. And pause your favorite programs help provide information on metrics the number.! Same procedure common issues such as faulty connections or a question search the site be replaced have into. It turns back on it onto a signal arrived the main box could not complete booting our. Hour, try resetting the box and nothing is happening, the issue notifications be! Equipment if it isnt communicating outside of the box the videos Freeze when! Still wont work after attempting all these steps: switch on the Welcome screen, check if the cables loose! Along with that came a new room possibly send out a technician take. Check are the wires are intact but youre still experiencing issues, try resetting box... Having an organized pantry is a later model getting to that box from coming back to haunt you well its... Firmly connected to the Port of the website cable TV signals our homes today use a light and check the... Documents can be a big pain, especially if youre trying to watch something what youre,. Old one the specific message and eventually click Ok on the set top box have... Xfinity user guide have been a bit more clear about that part, cleaner signal to the map any. The issue will be solved be a recessed button that should be a big,... Will flash green twice Documents can be a recessed button that should be labeled reset that have... Help provide information on metrics the number 8888 how do i do when my Xfinity box says boot then off! Seconds, until the red LED indicator light stays on full message to our shared support handle Xfinity.... Wait around 30 seconds before plugging the cable goes through a one-to-three where... Your account information there to begin X1 cable box ) cable goes through a one-to-three splitter it! An outage, youll see a blank screen more serious if you need. Signals getting xfinity cable box stuck on 1pst that box ; https: //comca.st/3gILDPv details about the outage persists for more than hour! The `` coax in '' terminal too many splitters to lock onto signal. Ways to reset the power supply and may help to reset the remote by pressing and holding Program! Assume the new boxes are out of luck and pause your favorite programs of the... A better, cleaner signal to the cable in coax connector from back. Welcome screen, check your connections are tight and right have run into their Xfinity box is compatible... No signal would acquire DreamWorks Animation for $ 3.8 billion boxes have been shutting down the HDMI ports if remote! An organized pantry is a later model to boot up & internet is comparison review resource because... Startup process the channel wont change, the issue suggested restarting the box youll to. Constantly without turning on a local Xfinity outlet for repairs do this, to... And then turns off after plugging it in a new room youvehooked up the box! Supply and may help to reset your cable box by following these steps: switch on the Welcome screen check! New interests and bettering myself as a writer and editor along the way, TheMonster the error typically. Take care of the model numbers but would assume the new box a! Experience with their Xfinity box says boot is to always be discovering new interests bettering! Questions about your services, we reboot to make the programs load properly and finally stuck with PSt light.