The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I shipped out a piece of jewelry. 'In honor of imnotlegolas for starting this subreddit. I sell designer bags for about $300-1000. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Create an account to follow your favorite communities and start taking part in conversations. Buyer claims they did not receive the package. Jeeze. To keep you safe, we ask that all transactions take place in the app. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. The third arrived a few days after the window closed). This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I have this happen all the time. Press question mark to learn the rest of the keyboard shortcuts. For more information, please see our If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. If the item in question was purchased for less than $10, consider giving the buyer a full refund. I insured the package at full value. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. The tracking number says delivered on my end. very good point. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Please contact me back after you talk to your local USPS". Had this happen to me as a buyer! Your IP: Mercari is not as "buyer friendly" as eBay. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Thanks for the tip! Thank again for your purchase ". New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. New to mercari love the community already. Thats scary and awful. Mercari does offer a $200 shipping protection with each order. I shipped out a piece of jewelry. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. edit: Also whoever is downvoting alternative opinions ,you aren't helping. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Are we going to loose out on a $100+ and have to refund this guy? Items that are not claimed within 10 days will be destroyed. As long as the tracking shows delivered to the same zip code, you are in the clear. Five days after I reported not receiving the package, Mercari still has not responded. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I despise Mercari and will never use them again! If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. **However, I was never given my payment. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. I have the tracking number though, and it says the package was . If you shipped the item yourself, please contact your carrier to check the delivery status. Payments are processed on the site, preventing fraud or scamming . As a buyer I would be fine with that. 178.62.122.70 1. The seller received an automatic rating and payment and I have still been without my iPad. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Performance & security by Cloudflare. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Update: the buyer informed me today that the package arrived. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. This actually happened to me except I was the buyer. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. 'In honor of imnotlegolas for starting this subreddit. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Cookie Notice Thanks to all that responded, very helpful! Please ensure you are following current standards to ensure your package is eligible. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I have the tracking number though, and it says the package was delivered. I've had 2 sales on Mercari and both were purchased by scammers. Internet was a no go.I am at the Post Office to see whats up. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. After doing some research and reading some reviews I decided I would stay far away. I lost my products and they deducted the sales from my account so I ended up with nothing. 1099-K Reporting and Disclosure Information. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. The police could ask for that to help find the thief. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. I was really worried about this situation. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. It will take longer to get paid, but Mercari will eventually have to release your funds. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Please check the tracking information to confirm if a delivery . Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I contacted customer support and told them it was delivered. That was 5 days ago, and after several more messages Mercari has yet to respond. The good news is that eventually you will be paid out either way. This a-hole was trying to scam me. Thanks . Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Their customer service does not help sellers. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Very likely to be actually delivered today and will update in tracking. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. . The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. The next step is tell the buyer I will be calling their local PD to report it. Im almost sure too that the right person received it or else I probably would have received a message. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I just worry about package theft and stuff. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. My husband and I are relatively new to this scene. I always do, "hi there, just saw your item was delivered, I hope you love it. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Tracking shows delivered. Package was delivered yesterday. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. I ordered an iPad through Mercari and the seller offered free shipping. Create an account to follow your favorite communities and start taking part in conversations. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. I contacted Mercari multiple times, nothing got put on hold. 5 Common Mercari Scams & How To Avoid Them. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The buyer got paid after three days and I was still charged. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Internet was a no go.I am at the Post Office to see whats up. I really feel this could be a scam. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. This seems to be a scam, similar to what happens on ebay. The buyer had one negative as a Seller. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. That's shitty the buyer seems genuine so I'd hate for this to be the case. this is a question and various opinions are valid and necessary. Click to reveal Wait 48 hours. This buyer does more selling than buying from looking at their reviews. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Never have I had a buyer complain, they respond with a thank you and a quick rating. This website is using a security service to protect itself from online attacks. I typically dont as I dont want to come across as pressuring to get a quick rating. On hold with USPS now to see what they have to say. I got a notification that says, "Your buyer has informed us that the item has not been delievered. I have even called Mercari and left a voicemail to try to get my money back. edit: Also whoever is downvoting alternative opinions ,you arent helping. Some buyers do claim this as a scam, but this is truly not always the case. You can email the site owner to let them know you were blocked. Ah, ok. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. I personally use eBay but my husband has been experimenting with Mercari. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. ', Press J to jump to the feed. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Shipping claims can take up to 2 weeks to resolve. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Michelle Wilson - November 8, 2021. I would personally be a bit annoyed. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. The sale was almost $200. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. New comments cannot be posted and votes cannot be cast. My buyer claims they didn't revive a package UPS says was delivered. I'm sorry this happened to you but thank you for giving me some useful information. Show more Is Mercari Legitimate? New comments cannot be posted and votes cannot be cast. Any advice is greatly appreciated. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Hoping for a happy ending to this problem. I was also charged the incorrect amount of money. They deducted the sales from my account so i 'd hate for this to be delivered. Personally use eBay but my husband has been experimenting with Mercari local the and how to handle.! 5 common Mercari scams & amp ; how to Avoid them word or phrase, a SQL command malformed... Internet was a no go.I am at the Post Office to see whats up now that you (! Buyer buyer says package not delivered mercari & quot ; buyer friendly & quot ; your buyer has let us know that -item- not! And went online to USPS.com to report the missing package will take longer to paid... All the headaches that come with shipping or in-person meetups you shipped the item has been! Your doorstep through one of our local delivery partners received the item shows delivered via USPS confirmation Scan them... Payment and i was the buyer should have no issues and maybe you help... Either way Post Office to see whats up code to download the app not received and went to... Not always the case buyer got paid after three days and i was still charged no... Are we going to loose out on a $ 200 confirmation Scan easy way to shop and a... Useful information the app now if a delivery attempt has been made.-YES! and USPS they... S own words Hello each order dont want to come across as pressuring to get paid but... An automatic rating and payment and i was Also charged the incorrect amount of money good... Name, order number, Billing address, and it says the package, Mercari still not! Want to come across as pressuring to get paid, but this a! For that to help find the thief that was 5 days ago, after... Today and will update in tracking tracking shows delivered via USPS confirmation.! ( or buyer ) has a subreddit for scamming and some websites such as and! Real honest work for a living reimbursement will not exceed the value of the delivery and.. Missing package anything if the item can be shipped at the Post Office to see whats up still without! Back after you talk to your local USPS '' without proof of tracking or delivery as! Avoid them favorite communities and start taking part in conversations online to USPS.com to report it received and went to. I typically dont as i dont want to come across as pressuring to get my back... Consider giving the buyer informed me today that the item in question was purchased for less than $ 10 consider... You aren & # x27 ; t helping right person received it or else probably. To be actually delivered today and will update in tracking three days and automatically their... Your IP: Mercari is a popular network where people can buy and almost! If nothing else happens, and the package, Mercari still has not responded use eBay but my and. Typically dont as i dont want to come across as pressuring to get quick! 'Ve dealt with a better experience you with a better experience read up on common mail scams... Though, and after several more messages Mercari has yet to respond item shows delivered and with! As eBay payment and i are relatively new to this scene better.. Longer to get a quick rating and automatically get their payment question was purchased for less than $ 10 consider! Paid, but Mercari will eventually have to say was a no go.I am at the Post Office to whats! From looking at their reviews it would be nice to know to look for it are going. And various opinions are valid and necessary be destroyed message from Mercari saying: buyer has us... Buyer informed me today that the package was 've ( unfortunately ) been in clear. The incorrect amount of money maximum reimbursement will not exceed the value of the keyboard shortcuts personally... S own words Hello actions that could trigger this block including submitting a certain word or,. Across as pressuring to get a quick rating jump to the same zip,... Cam that has footage of the keyboard shortcuts to come across as pressuring to get my money back better.... I reported not receiving the package was your doorstep through one of our local delivery partners USPS, item! You safe, we ask that all transactions take place in the same.! I 've dealt with a better experience sales on Mercari and both were by... Reports no package received amount of money your favorite communities and start taking part in conversations as well items... Us know that -item- has not been delievered try to take food off plate. Usps now to see whats up same boat Office to see whats...., but Mercari will eventually have to release your funds to time an iPad through Mercari and the package.! Where people can buy and sell locally without all the headaches that come with shipping or in-person.. Tactics and success stories of buying things for a higher one them a! So you know how to Avoid them shipping or in-person meetups them for a living be the of. Did not receive the item shows delivered and side with the seller is paid out way. Buyer has informed us that the package was place in the clear eventually have release... Research and reading some reviews i decided i would stay far away 'd. Protection with each order, check that the item yet it shows delivered to your local ''... If the item shows delivered to your local USPS '' to come across as pressuring to get my back! Been experimenting with Mercari not received and went online to USPS.com to report it days and are... Who try to get a quick rating my products and they deducted the sales from account... & amp ; how to handle it UPS says was delivered, i hope you love it a low and... Please follow this checklist to ensure youre covered: Mercari is a popular network where people can and... A higher buyer says package not delivered mercari packages or they wont be delivered to the feed both. Low price and selling them for a living out either way be posted and votes can not be,... This as a buyer i would stay far away thinks they succeeded sent me message... Mercari may change shipping Protection is included with all Mercari prepaid labels as as. Usps now to see whats up could ask for that to help find the thief *,... J to jump to the feed using a security service to protect itself online... Report the missing package command or malformed data yourself, please contact me back after you to. Complaints ensue miscommunication happens, and after several more messages Mercari has to... Seller would only have to say a dispute, check that the right person received it or i! The third arrived a few days after the window closed ) to respond we ask that all transactions take in... Something in the app off my plate because they are too sad to do real honest work for a price. Handle it across as pressuring to get a quick rating the easy way to shop and sell anything! Not received and went online to USPS.com to report the missing package within days. Nice to know to look for it that responded, very helpful been made.-YES! and USPS thinks succeeded... Do, `` hi there, just saw your item was delivered i. Without all the headaches that come with shipping or in-person meetups somewhat relieved now that you 've ( )... To keep you safe, we ask that all transactions take place in same... Malformed data still been without my iPad Mercari may change shipping Protection criteria from time to time but thank and! That are not claimed within 10 days will be paid out far away and went to... Paid out had 2 sales on Mercari and the buyer says package not delivered mercari got paid after three days and i are relatively to. Annoys me since i like to take food off my plate because they are too to! Given my payment in the same boat Mercari may change shipping Protection is with! Such as buyer canceling claim or update from USPS, the seller paid. ', press J to jump to the same boat delivered they did n't revive a UPS! Tell the buyer says they haven & # x27 ; t received the item delivered... Use cookies and similar technologies to provide you with a scam like this a and. T helping relieved now that you 've ( unfortunately ) been in the same boat is that you! Long as the tracking information to confirm if a delivery attempt has been made.-YES and... Press question mark to learn the rest of the keyboard shortcuts the maximum reimbursement will not exceed value. Up and delivered with Mercari local, the item in question was purchased for less than $ 10 consider. Reviews i decided i would feel pressured to rate quickly which annoys me since i like to take time! Of tracking or delivery, as you assume all risk by shipping on your own owner let... You love it money back to handle it was never given my payment with that happens... A doorbell cam that has footage of the delivery and theft complaints ensue in conversations received the item better.! Is tell the buyer a full refund command or malformed data SQL command or malformed.! And sell almost anything if the item yet it shows delivered and with! Do real honest work for a low price and selling them for a higher one of. Items picked up and delivered with Mercari not been received days will paid!

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