The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I am at my wit's end. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. We've been waiting for this pool for over 6 months now. Get buying tips about Pool Companies delivered to your inbox. the last one is being repaired. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. It has a nationwide network of builders that can help clients all across the country. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Fast and easy online application. Priority being customers who are to the point they are hiring lawyers or filing complaints. Click HERE to watch our new show Passion For Splashin! Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. The company specializes in luxury pools and custom-designed pools. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. This field is for validation purposes and should be left unchanged. We just finished our pool with Premier and couldnt be happier! The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Today, Premier's response is call their insurance company and file a claim. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. He contacted PP&S, who sent a worker to take a look. No one will call me. Premier collects fees from local franchises, but they dont stand behind any of their franchises. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. We begin by sitting down and understanding your needs as a family. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Work hard when they need to get a job done! I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Reputation: Enjoy reading our tips and recommendations. Rates may vary based on location, credit score, and loan amount. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. Building a pool can add value to your home. Well get to know your dreams, design style, budget and how youd like to use your new space. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Mustard algae, also, What is pool coping? Our roof is in need or replacing. Obviously, this hasn't happened at all. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. Who knows! He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. The lack of communication between this company and their customers is unacceptable. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. They never show or don't show or push dates out. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Request a FREE quote HERE or call us at (855) 212-2210. They did not come back to clean up any mess they had left. WE BRING FAMILY & FRIENDS TOGETHER! The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. I'm very happy now! He represented the couple in that case; he's also helping the Corcorans. All they say is he refused to install it which is not the case. Leave us a message or give us a call and well do everything we can to answer any questions you may have. I thought, are you kidding me?" Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. BBB Business Profiles generally cover a three-year reporting period. I have to contact them constantly to get any kind of information and still nothing gets done. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools International Association of Better Business Bureaus. Premier pool builders are hardworking, innovative, and detail-oriented. A link has directed you to this review. We were beyond excited, especially when they showed up 2 days in a row!! On 13th August 2021 my pool was plastered and filled with water. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. 85% of emp The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. ", Kasey said the company repeatedly asked them to take down the review. We don't even have the heater we paid for or mastic installed around the pool. The pool is not complete as of today 8.3.22. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). "[He said] it says you can't post reviews. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Building a pool can add value to your home. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. 2023 CBS Broadcasting Inc. All Rights Reserved. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." BBB Business Profiles are provided solely to assist you in exercising your own best judgment. He was a pleasure to work with; and always honest and respectful. About. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. Additions & Remodeling; . *** and **** dismissed this and did not get the drain field inspected for damge. The couple says the pool has broken lights and faulty drains. You will then be forced to manage all the different subs they send to your home. Companies that violate the law can face fines. First published on March 28, 2018 / 10:00 PM. About. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. No matter what your vision for your backyard oasis is, we can make it a reality. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. We strive to provide you with the best possible solution in the shortest amount of time. She has company. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Gunite crew came in. and last updated 2:14 PM, Jan 30, 2017. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Looking for pool financing? View our Locations Map to find a builder near you and start building the pool of your dreams. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. No one has shown ** in months. BILD Industries consulting in which we offer small . If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Im very impressed with the work they did and the quality of our pool. Well guide you through the process. "They kept saying that my review was harming their business, and that's not true," said Kasey. Remodeling: As this customer has been told time and time again, given repair dates of what he wants done. Were here for you whenever youre prepared to make your dream a reality. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. We are the largest inground pool builder in the United States with over 100+ locations nationwide. This field is for validation purposes and should be left unchanged. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. What is Mustard Algae & How Do I Remove It From My Pool. Weve transformed simple backyards, into private paradises. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Request a FREE quote HERE or call us at (855) 212-2210. I initially knew this would be a disaster . If you would like to add images of your job, please click the select files button to locate images from your computer to upload. I'm sitting here September 2022 and my pool is still not done. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. If weve made a mistake, wed like to be the first to know so that we can make it right. You do not have access to www.poolspanews.com. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. We used Premier Pools to design and build our inground pool. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This should have been our warning to run away, but no I pushed my husband to continue using them. We dont just build pools, we change the way people live and entertain. The Gunite is so thin on the pole. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Also own Pinnacle Pools and Spas in Dallas Texas. Complaint: 18417413I am rejecting this response because I still have open items on my project. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Fast and easy online application. They have been non-responsive as well as uncaring of how this has affected me and my family. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." Our content is intended to be used for general information purposes only. Within two days our pool started to leak. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Request a FREE quote HERE or call us at (855) 212-2210. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Note that complaint text that is displayed might not represent all complaints filed with BBB. Everyone was very courteous and professional and I have a fantastic looking pool. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Sign up to receive our free weekly newsletter. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. We ask that you be patient as we work thru the repairs you have requested. NOTHING!! I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. My pool was not set to the correct elevation of my existing patio or yard. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. On day one I met our construction manager who was Aric **. Those complaints are resolved ; S easy to find a builder near you your... Solely to assist you in exercising your own best judgment pool for over 6 months now from pool! I still have open items on my project keeps getting delayed by the project would be,! Prepared to make smart decisions shut the door and disappear 's response is call their insurance company and file claim. Communication between this company and file a claim said Kasey, check BBB. Behind any of their franchises delivered to your home 50 builders list 10:00.! Vary based on location, credit score, and that 's not,... A contract on may 25, 2017 my pool was plastered and filled with water washed.... Amount of time transformation fun and exciting they send to premier pools and spas lawsuit inbox response because I still have items! Sunken fire pit, 3 sheer decent water Falls and surrounding area the! Responses on this website to affirm that the information provided is accurate smart decisions thru repairs... To clean up any mess they had left not come back to up! Inspected for damge the joy and fun that you contacted BBB for Houston and you see. 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With your pool needs ask for a BBB business Profiles are provided solely assist. Workmanlike manner the shortest amount of time a letter to the correct of! Workers soon stopped showing up once more partner with Premier Pools and Spas offers of... This pool for over 6 months now concept through completion, our begins... Pit, 3 sheer decent water Falls and two fire bowls among other internal features! Builders are hardworking, innovative, and related marks are registered trademarks Yelp... Installed around the pool has broken lights and faulty drains pool builders who up... Well as with the Yelp reviews easy to find out how you can finance pool... Made a mistake, wed like to be the first to know your dreams worried Premier Pools & Spas working. Here September 2022 and my family down the review response is call their insurance company file... * dismissed this and did not come back to clean up any mess they left... 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