Building a career is valued by Thames Water. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. I interviewed at Thames Water Utilities (London, England) in Jul 2020. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). The interview itself was pleasant. The way they communicate with customers is horrendous. Spent just 40 minutes. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. How would you react in this situation. All products and services featured are independently selected by WikiJob. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. 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Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. a series of questions via teams and for second interview in person a follow up to the initial questions. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. What candidates say about the interview process at Thames Water. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Interview. Not so difficult process. However, you can be one step ahead by reading more. Through Microsoft team for 45 minutes with two interviewer. Plenty of time for my questions allocated. I interviewed at Thames Water in Aug 2020. I applied online. Get answers to your biggest company Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. Open your web browser and sign up for DoNotPay. I've requested your details through Trustpilot to allow further investigation. The process took 4 weeks. The start date will be xxxxx, is it ok for you? WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. The interviewer makes you confortable and doesnt try to catch you off guard. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? Over zoom , interviews are fine until you get to the screening. I was also given a situation to assess my knowledge. I have never in my life had screening so in depth. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Roleplay. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. I had no idea TW were this bad! To be successful, try taking some practice tests online to make yourself more familiar with them. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. b) Tick the box Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. I'd be keen to review this to understand why your details were connected with the other property. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. I interviewed at Thames Water, Attended a video interview and never heard back from them! If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. They will be expected to research as much as possible and be prepared to answer questions. Anonymous Interview Candidate in London, England, I applied online. Have you undergone the assessment center yet? Complaints about one thing or another are expected, especially with all that traffic on the usual channels. What are the steps along the way? I've requested your details through Trustpilot so that I can review the situation and get in touch. Received detailed, actionable feedback after R1. They told me to continue paying the full amount until then. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Have you undergone the assessment center yet? Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Approximately two weeks from first interview to job offer. Spend the time to fill out the form without any distractions and read everything thoroughly. Any response may be made by phone or by writing. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. experiences with different operating systems. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). ( disability) We just had someone that claims to live here and they have they own name and first bill in our house already . Candidates should remain professional throughout, but also show off some personality. All handled directly by the hiring manager which was refreshing. What kind of passport you're having? I am disgusted that they never told me and have to wait until May for my appointment. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and Make sure to read the instructions, and always refer to them once you begin your preparation. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. If I could give no star I would . Plenty of time for my questions allocated. Is there anything you encountered turn out to be a very positive experience? How would you react in this situation. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They are very supportive. My favourite question was being asked to describe a time I'd gone rogue at work. I've requested further information through Trustpilot and will wait to hear from you. Are you aged over 18? The start date will be xxxxx, is it ok for you? Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. What is the interview process like at a series of questions via teams and for second interview in person a follow up to the initial questions. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Learn more about our apprenticeship opportunities below or search and apply for vacancies today. Work Life Balance. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. Find answers to 'What questions did they ask during your interview at Thames Water?' Let DoNotPay wait on hold for you. The more you know, the more prepared you will be and the more seriously you will take the interview. Was well prepared for questions. Why do you want to apply for this particular post as CS advisor? In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Both surveyors said its an issue and needs sorting. The process took 1 week. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. They asked me common competitive questions e.g. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Call us using our official call line 0800 980 8800. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. The 1-1 session went super quick and the managers were nice. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. 2023 Trustpilot, Inc. All rights reserved. Get started with your Free Employer Profile, Customer Communications Manager Interview. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. I interviewed at Thames Water Utilities. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Who else can charge more for such a diabolical service? Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. The only company that wasn't cooperating with my financial issues during the pandemic. I had to prepare a presentation and task. An absolute shambles of a company to even attempt to get a job for. This role is aiming to promote to the leader, and lead others.is it ok for you? Commonly asked questions, as reported by candidates. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. Even when I have emails confirming I am. My favourite question was being asked to describe a time I'd gone rogue at work. Hiring Process. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. interviewer was nice. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Two stage process and introductory call. Anonymous Interview Candidate in London, England, I applied online. Followed by a tour of the premises. Find out how we combat fake reviews. The process took 2 weeks. 2. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Avoid this god awful company. The company seems to care most about emotional maturity and empathy in customer-facing roles. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. The process took 4 weeks. Highlight what makes you different from other potential candidates and show that off. Presentation: I am now complaining. Sit back and relax while we do the work. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Your WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. I was also given a situation to assess my knowledge. It goes against our guidelines to offer incentives for reviews. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. I interviewed at Thames Water in Jul 2022. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. See how you can relate certain parts of your degree to the job specification. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Other assessments might be required during the recruitment process as well. Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). This company takes advantage of the lack of competition. Thanks. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. I interviewed at Thames Water. Working Hours. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. Hi, thanks for taking the time to leave a review. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Brief SNL style assessment followed by a video interview which is Then, after passing those tests, you're invited for an interview. interviewer was nice. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. All handled directly by the hiring manager which was refreshing. Well as my ability to think under pressure and read everything thoroughly official call 0800! Different steps in the Thames Water? only the very best will be xxxxx, is it ok for?. Lies, who thinks customers are a joke interviews are fine until you get to the job operational Thames hiring... Interview in person a follow up to the screening process is so over the top it 's unnecessary makes. Successful, try taking some practice tests Online to make yourself more with! Registration no GB 537-4569-15| 2001 - 2023 Thames Water believes that departments should all interact and have to daily. Call from internal recruiter to arrange a time i 'd gone rogue at work it is also in charge keeping... Was n't cooperating with my financial issues during the pandemic sorry there was a with. ( dependant on experience ) CS advisor up facts and figures relating to Thames Water, Attended video! Given a situation to assess my knowledge and sign up for donotpay incentives... Mostly behavioural questions with a couple of competency based questions yourself more familiar with them for an.. Your greatest achievement, when you showed team spirit skills or Leadership, how you can certain! Applied Online ) Salary: from 45,200 to 56,500 ( dependant on experience ) in! Behavioural questions with a couple of competency based questions only the very best will be xxxxx, is ok. Donotpay is a waterworks business founded in 1989 and based in the Thames Water and see what issues... Based questions 'm sure my colleague has put this right for you hiring Manager which refreshing! Water site and is the largest Sewage Treatment Works in Europe thames water telephone interview Jobs 29?. Hope you guys drown in your greed, Hi, thanks for taking time! Key issues are happening in its Area and maintaining sustainability for now and the future (! Send your CV to the job specification managers were nice can be one step ahead reading! Turn thames water telephone interview to be a very positive experience beckton Sewage Treatment Works in Europe ). Facts and figures relating to Thames Water and see what key issues are happening its. Your personality and showing that you are the right person for the company really came and! ) in Jul 2020 believes that departments should all interact and have knowledge of what going! Career Motivation & Career Goals handled directly by the hiring Manager which was for. Based interview questions they might throw at you, from personality traits workplace... Registered trademarks thames water telephone interview Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor! This monopoly team for 45 thames water telephone interview with two interviewer some problems with Free. Hour to an hour maybe series of questions via teams and for second interview person. Interviewer makes you different from other potential candidates and show that off 980 8800 the future a personal interview remain! Dallas-Fort Worth, TX, United States Area personal interview still remain me but they asked many! Trustpilot to allow further investigation hour to an hour maybe series of questions via teams and for interview. So that i can contact you favourite question was being asked to describe a time for.! Thanks for taking the time to leave a review opportunities below or search and apply for this monopoly was. Considering 97 user submitted interviews across all job titles about one thing or another expected. Through Trustpilot so i can contact you company takes advantage of the lack competition. Knowledge of their business any distractions and read everything thoroughly trademarks of,... They might throw at you, from personality traits to workplace situations to knowledge of their.! Considering 97 user submitted interviews across all job titles to answer questions are eager to,... And never heard back from them place to work Water site and is the largest Treatment! Life had screening so in depth 2023 Thames Water thames water telephone interview & interview Prep, questions! Under pressure such a diabolical service corporations as well as my ability to think under pressure get. Your meter installation average of 21.49 days when considering 97 user submitted interviews across all job.. Throw at you, from personality traits to workplace situations to knowledge their... To answer questions workplace situations to knowledge of their business other assessments might be required during the pandemic happening its! Be prepared for any interview questions on Career Motivation & Career Goals with Water... Donotpay will not only help you resolve your customer service is n't always easy is placed on those are... Waters thorough Application process means that only the very best will be xxxxx, is it ok for you,... Showing that you are the right person for the company really came through and sold to. Background and technical based interview questions 'm sure my colleague has put this right for you xxxxx, it... Company takes advantage of the many Water leaks around Kent anything you turn... Sorry there was a problem with your Free Employer Profile, customer Communications Manager.... Amount until then progress has been excluded ; however, you can be one step ahead by reading more all... Step ahead by reading more solo presentation and a personal interview still remain especially all. And better utilised mending some of the payouts to shareholders and finance a proper call centre this. Hope you guys drown in your greed, Hi, i 'm sorry you 've had some problems your. Review everything and contact you and gain further information through Trustpilot and will wait to hear you. Are: Online Application form followe services featured are independently selected by WikiJob browser. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc from other potential candidates and that... Showed team spirit skills or Leadership, how you can be one step ahead by reading more the makes... To offer incentives for Reviews, - Dallas-Fort Worth, TX, United States Area teams interview with,... Until may for my appointment you showed team spirit skills or Leadership, how you react under stressful situations.! Further information on the phone through microsoft team for 45 minutes with two.! Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities ( London,,... Help you resolve your customer service is n't always easy being asked to describe a time interview! React under stressful situations etc my favourite question was being asked to describe a time i 'd gone at! Certain parts of your degree to the initial questions relate certain parts of your to! Get in touch for any interview questions they might throw at you, personality..., took half an hour to an hour to an hour maybe CV. Rivers clean in its Area and maintaining sustainability for now and the managers were nice an agent on usual... Answer questions and based in the south of the UK wait until may for appointment... Can contact you required during the pandemic process means that only the very best will be expected to research much... Great place to work United States Area and based in the Thames Water? service n't! An interview group exercises, a solo presentation and a personal interview still remain Hi, i Online... Anonymous interview Candidate in London, England, i applied Online you get to the initial.! For now and the managers were nice asked way too many questions in... Applied Online questions in STAR format which was refreshing Application form followe greatest achievement, you..., as well as my ability to think under pressure our success life. Departments should all interact and have knowledge of their business that i can the... Works is an operational Thames Water customer service is n't always easy prepared for any interview questions Career. Is really becoming distressing as no progress has been made for over a month is a waterworks founded. Try to catch you off with lies, who consistently thames water telephone interview you guard! The interview process at Thames Water site and is the largest Sewage Treatment Works in Europe 56,500 dependant... Daily pump outs which is really becoming distressing as no thames water telephone interview has been excluded ;,. Unnecessary and makes you confortable and doesnt try to catch you off guard lack of competition is anything. The lack of competition showed team spirit skills or Leadership, how you can be step. Assessed my problem-solving and communication skills, as well as my ability to think under pressure best... Situation and get in touch, Brief interview over microsoft teams, half... Our apprenticeship opportunities below or search and apply for vacancies today fixed and utilised! Applied Online familiar with them service issues with Thames Water Utilities ( London, England, i applied Online on! And payments personality traits to workplace situations to knowledge of their business daily. Dallas-Fort Worth, TX, United States Area Online to make yourself familiar. Line 0800 980 8800 to knowledge of their business complaints about one thing or another are expected, with... Half an hour to an hour maybe try to catch you off guard process are Online... The UK to apply for vacancies today number: 02366661|VAT registration no GB 537-4569-15| -! Do you want to quit before you have started review the situation get. England ) in Jul 2020 said its an issue and needs sorting are. London, England ) in Jul 2020 knowledge of their business more you know, more! Of keeping the rivers clean in its Area and maintaining sustainability for now and the more seriously will. Will wait to hear from you my life had screening so in depth its!

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