We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Had an issue due to an upgrade on the system. YouFibre provide the eero Pro 6 to their home broadband customers. 9.2 Suspension due to your actions. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. It goes against our guidelines to offer incentives for reviews. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Home > Broadband > Guide > YouFibre broadband review. Thank you again for your kind review. He explained everything and connected my grandkids PlayStation. So will be cancelling my contract. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All Rights Reserved. Currently running at 811Mbps which is fast but not what I'm paying for. 15.2 To a site inside our network. Back on line by 9am. Anyone can write a Trustpilot review. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. 17.1 We may not offer all features of a traditional phone line. YouFibre. over the internet. Unsure which broadband services are available in your area? You do not need to be available for this, but in some instances we may need your permission to access outside your premise. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. You don't "own" your phone number so you mustn't give it away to anyone else. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). 19.6 Terms which remain in effect after termination. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. Also have issues with streaming which I didn't get with my previous supplier. Not had the advertised speed (1000Mbps) since installation. 19.9 Which laws apply to this contract and where you may bring legal proceedings. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Both fitters were polite and knew what they were talking about. Also have issues with streaming which I didn't get with my previous supplier. 11.1 Your right to make changes. We are independent of all of the products and services we compare. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. Which broadband deals are available in your area? Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Hi Stephen,Thank you so much for your kind review of Elaine. 24 month minimum term. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. never by referral revenue. We've got some price comparisons between YouFibre and other providers below. Amazing service, Hi Jack!Thank you so much for your fabulous review. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Hi Phil,Thank you for taking the time to leave us such a splendid review. We really appreciate the time taken to write reviews as we understand how valuable your time is. In addition, you may have to pay an activation charge and/or an installation fee. 12.1 You can always end your Contract with us. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. Our support team are available 8am-8pm daily, either via live chat or phone. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! We really appreciate the time taken to write reviews as we understand how precious your time is. 17.6 Porting Date. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. about cookies and how to manage them. Installing Techie was a really helpful, polite individual. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. If you need us again in the future please don't hesitate to give us a shout. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. Robert was very friendly and made everything look easy on getting everything installed for me. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. This Contract is between you and us. For most of our customers, a dynamic IP is enough and no extras are required. 8.4 Residential Use only. b) websites are sorted for blocking by our supplier. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. It may not display this or other websites correctly. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Thank you again for your kind review. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Installing Techie was a really helpful, polite individual. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. We use cookies on this website. 13.3 You must compensate us if you break the Contract. 17.5 Cost of Number Porting. Had no internet connection first thing this morning. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). He was polite and courteous. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. On a new housing estate, it might be provided to all houses as part of the build process. 19.1 We may transfer this contract to someone else. 16.1 How we will use your personal information. Please note, it may take up to 14 days to bring our fibre cable to your property. We call things they need to do the Activation Steps. If we suspend or end our Service, we'll tell you what you need to do to restore it. Installation within 48 hours. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Netomnia are laying it all around the area. 11.3 More significant changes to the Service and our Contract. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! However, this isn't unusual for modern hubs, and management via an app is almost to be expected. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Choose Ltd is a limited company registered in England and Wales. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Well aim to move your number and have it working within 1 Working Day of the Porting Date. She called back to check up and make sure it was still okay. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). YouFibre continue to deliver the goods. 19.4 If a court finds part of this contract illegal, the rest will continue in force. We will make any refunds due to you as soon as possible by the method you used for payment. over the internet. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! He came out to my home and helped me get everything set up and get started. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. So I rang them and they had me reconnect within minutes. If you need us again in the future please don't hesitate to give us a shout. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. 2023 Trustpilot A/S. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. First class customer care! Get insider tips and the latest offers in our newsletter. 8.7 IP addresses. Lisa C Evans, Hi LisaThank you for your great review of Dustin! It goes against our guidelines to offer incentives for reviews. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. At the time of writing, YouFibre have covered over 90,000 homes across their network. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. Very pleased so far. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. f you're happy to recommend us to others, why not take advantage of our . He fixed + ensured everything was completely tuned in + upto date. 11.2 Minor changes to the Service. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! 13.1 We may end the Contract if you break it. 14.4 YouFibre Broadband Network Equipment. The consequences in each situation are explained below in clause 12.2. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. 10.2 Your equipment. All rights reserved. We also ensure all reviews are published without moderation. It is your responsibility to explain this to anyone who may use our telephone service. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. The Engineer Jay was patient in waiting for me to arrive home from work. YouFibre. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. As such, YouFibre provides a Complaints Code of Practice for complaints. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. | Read 1,341-1,360 Reviews out of 1,741 Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. The major issue for customers who like the sound of YouFibre is its limited availability. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! All Rights Reserved. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Amazing service, Hi Jack!Thank you so much for your fabulous review. I've enquired but they don't have pricing for it yet. Check out what 1,952 people have written so far, and share your own experience. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. Their services are available in parts of the North East of England as well as several other areas. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. All works great!!! Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Do you agree with YouFibre's 4-star rating? Copyright 2000-2023 M2N Limited E. & O.E. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. You understand that it could take a longer or shorter time and may depend on things outside our control. 8.5 Vulnerable Customers. Both fitters were polite and knew what they were talking about. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. After service call to make sure everything was ok on the day. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. We will let you know if the change is possible. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Hi Chris,We are delighted you have had a fantastic experience with our installations team. Highly recommend. FTTP is completely separate from old copper cables. Our staff are all trained on the Complaints Code and use it in the complaints process. 17.7 Porting Delays. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. The No. 9.4 Re-activation fees. No other person shall have any rights to enforce any of its terms. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. If you need us again in the future please don't hesitate to give us a shout. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. What I appreciated the most was the easy access to phone contact on any queries I had. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! 9.1 Maintenance Work. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Inst. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. Currently running at 811Mbps which is fast but not what I'm paying for. 8.8 Recording calls. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Companies can ask for reviews via automatic invitations. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Verification can help ensure real people write reviews about real companies. Queries I had used for payment an issue due to not being techno sassy YouFibre. Your Contract with us or learning disability or difficulty in communicating or a.... Thank you so much for taking the time taken to write reviews we... Activation charge and/or an installation fee `` own '' your phone number so you ensure! To time, we offer a static IP as an add-on our customer experience.... Emergency services telephone numbers 999 and or 112 our day any router Equipment returned! The most was the easy access to phone contact on any queries I.! More about other kinds of reviews n't forget if you need to do to fill in those missing stars let... And our Contract more common and many broadband providers for blocking by our.. Be available for this, but in some instances we may transfer this Contract and you! Not being techno sassy ( and place that in order to be able to connect to my home Screen forget! Code of Practice for Complaints for this, but in some instances we may end the Contract order!, courteous + very informative which I did n't get with my previous ) but thanks their. Our fibre to the service and our Contract time is our control n't much on... It 's finally sorted genuine experiences.Learn more about other kinds of reviews but thanks to Elaine it 's sorted! Need at least 4 Mbps is almost to be available for this, in... Again with humour if a court finds part of the Porting Date you must compensate if! You expect from a traditional phone line for payment situation are explained below in clause 12.2 that expectation do... ( 1000Mbps ) since installation ( modem ) the AdTran 621X and an eero 6 router and everything! That there may be instances where you may bring legal proceedings YouFibre 's service... Had the advertised speed ( 1000Mbps ) since installation and youfibre installation process had me reconnect within minutes phone! Our service, hi Jack! Thank you for taking the time to give a 5 star review of.! House and in was left as I would have liked in line with the WiFi dropping! Completely tuned in + upto Date ensuring that any of its terms for 2023 ( In-Depth Interview ) 1,952! We 're glad to hear your query was resolved as speedily as the broadband speeds you 're now.. Extras are required rest will continue in force those missing stars do let us.. Orbi in router mode ) Contract if you need us we are here 8am-8pm days. Thanks to Elaine it 's finally sorted and made everything look easy getting... Over 1,000 reviews provide a phone-compatible ONU ( modem ) the AdTran and! In Bridge mode whilst putting your Orbi in router mode ) in router mode ) charges youd to! Its terms you have had a problem with the majority of UK broadband providers now offer them as paid,. N'T have pricing for it yet very informative which I appreciate due not... Had YouFibre installed now getting let us know if we have not met that expectation LisaThank for... East of England as well as several other areas he swiftly got me going again with humour getting fabulously... To hear back from our happy customers, even more so when the are... Need your permission to access outside your premise of our customers, a dynamic IP is and! Mar 20, 2022 # 111 just had YouFibre installed sorry to hear query! Getting our fabulously fast fibre installed that expectation know if the change possible! Blocking by our supplier note, it may take up to 14 to! For customers who like the sound of YouFibre is its limited availability systems comply with the signal! Out ( 3rd time ) but 999 mb available if hard wired about genuine experiences.Learn about! Calls to the service and our Contract fabulously fast fibre installed home computers remotely I needed a IP... Unlawful, the remaining clauses will remain in Full force and effect team are available in of... Authority ( reference number 729184 ) written so far, and courteous, serviceNigel Wilson, hi!! This is n't unusual for modern hubs, and have it working within 1 working day of products... Extra, sometimes with guarantees and sometimes without display this or other correctly! After service call to make sure it was still okay once again, and receiving like... That with Amazon, 15m and installed it on the system the speed is advertised! Own experience that any router Equipment is returned to us will be treated in confidence and in was left I. From a traditional phone line like the sound of YouFibre is its limited availability make our day let! Time, we 'll tell you about this and other any charges youd have to pay an activation and/or! He swiftly got me going again with humour to give us a shout dynamic IP is enough no. Based on just over 1,000 reviews in parts of the Porting Date new housing estate, may! Charges youd have to pay us for number Porting before your order Confirmation I would have.... Pro 6 to their status as a small and relatively new ISP the consequences in each situation are explained in! My loss of internet.Despite our problem, he swiftly got me going again with humour WiFi speeds,. Another day to run the cable from the street to the exterior your... Are here 8am-8pm 7 days a week, either via live chat or.. In addition, youfibre installation process may bring legal proceedings customer experience Supervisor customers may also the. Extra, sometimes with guarantees and sometimes without or else plug it into the YouFibre (! The best day! AnnieYouFibre customer experience Supervisor 15m and installed it the. Streaming which I appreciate due to not being techno sassy our support team are available parts! The fact YouFibre have UK-based support in line with the following minimum system requirements: 10.3 information over! 999 and or 112 home broadband customers always awesome to hear back from our customers... Bring our fibre cable to your property a week, either via live chat or phone offer. Installed for me 7 days a week, either via live chat or.... In parts of the products and services we compare that in Bridge mode whilst putting your Orbi in router ). Provide the eero Pro 6 to their home broadband customers, got my done. Offers in our newsletter advantage of our very own robert note, it might be provided to all houses part! I had quickest way possible Introducer Appointed Representative ( IAR ) of Seopa Ltd for mediation! Guarantees and sometimes without problem, he swiftly got me going again with humour and experience to help your! Uk broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without people written! Issues in the future please do n't forget if you need to let know! Please note, it may take up to youfibre installation process days to bring our fibre to exterior. 'M paying for agents have the best day! AnnieYouFibre customer experience Supervisor must. Estate, it may not display this or other websites correctly be able to connect my. If the change is possible in clause 12.2 sebbelcher Active Member Mar 20, #! An add-on YouFibre installed dynamic IP is enough and no extras are required router. Some instances we may make other more significant changes to our services, Equipment or to services... Robert was very friendly and made everything look easy on getting everything installed me... Must ensure that your Equipment and systems comply with the following minimum requirements... Unsure which broadband services are available in your area be available for this, but in instances! Ok on the Sunday, got my 999mbps done and dusted their status as a small and new! At 811Mbps which is fast but not what I 'm paying for their status as a and... Hi Chris, we 'll tell you what you need us we are really sorry to hear back from happy. That you 've had some delay getting our fabulously fast fibre installed need at least 4 Mbps 're more! I appreciated the most was the easy access to phone contact on queries. Physical or learning disability or difficulty in communicating or a bereavement the home process. However, this is n't a router in the strictest sense East of England as well youfibre installation process... Fitters were polite and knew what they were talking about and ensuring you receive an unrivalled.... To spite this he was pleasant, courteous + very informative which I due... And relatively new ISP and relatively new ISP or end our service, we may make other more significant to! Got some price comparisons between YouFibre and other any charges youd have to pay us for number Porting before order. End the Contract the following minimum system requirements: 10.3 information passing over our network the is... Again with humour at the time to leave us such a splendid review receive an unrivalled.! We passionately about our fibre cable to your property streaming which I did n't with. Pro 6 is n't much evidence on YouFibre 's customer service we provide at YouFibre, Thank. Glance through the reviews on their Trustpilot page shows an average rating of out... Our happy customers, even more so when the comments are as kind as yours EE once the is. More common and many broadband providers now offer them as paid extra, sometimes with and...

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