If the site is UP but you cant access the page, try one of the below solutions: Force a full refresh for the site. Like, just let me do it in the app without the playstore or let me do it on a computer. Sign out and back into Discovery Plus. The more apps you run on your TV, the more memory it uses and when the memory gets low, it can start to run a little slow. Edit: After going back and forth with support, I would have to cancel sub and resub to fix. These sites make it their business to track online services and frequently share information before the service does. On a web browser, go to Account > Cancel > Cancel Subscription. Discovery Plus just points me back to Roku. that's *IF* I get ANY response from Discovery Plus. have verified my email and password on Roku, gotten confirmation, Discovery Plus says I'm signed up and being charged, yet still get "sign in" prompt. In both instances, refer to the resolution procedure described in the sections above. Choose the " Users & Accounts " option. Please enable JavaScript in your browser. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Let's see what we can do about this. To fix the problem of Discovery Plus not working, and start watching your favorite shows again, try following the troubleshooting tips below. An email will be sent to you, containing a link to set a new password on your account. Or create an account. On the sign-in screen, select "Forgot Password?" Enter the email address you used when signing up for discovery+. I don't want to remove the subscription, but since the only troubleshooting advice on how to get Doscovery Plus to work after Roku upgraded the software, was to do a soft reset (done and didn't work), or deleting the channel and re-adding, which I cannot do. Can't access Discovery Plus? There is NO password that works when I reset my password, having it sent to my email account, I can reset the password, and have that password work on my computer, so I can view Discovery Plus on my computer, but that same password does NOT work using my Roku so I can't watch it on my television.I am at a complete and utter loss. Hopefully, the Discovery Plus app is now working properly for you. The root cause is something that requires more than basic troubleshooting steps like reinstalling and clearing the cache. Best VPNs for watching Discovery+ from abroad Let's jump in and examine each of our recommended VPNs in greater detail: 1. Learn how the long-coming and inevitable shift to electric impacts you. I did not cancel it. (I'm using smart TVs) This happens every single time I use it and doesn't occur with my other streaming services. You can also try to reboot your device, especially when you're using the mobile app. I contacted discovery plus help and they have been trying to help with the instruction of (uninstalling discovery plus, clearing the roku cache, unplugging and plugging back on, reinstalling the discovery plus), I did this like 5 times since monday and it wont work, can anyone please HELP?? Savor your favorite shows on your schedule! iPhone v. Android: Which Is Best For You? Download the Discovery Plus App. Once your player starts up again, add the channel back once more. That seems silly. This makes the app totally unusable for the ones trying to access it while the rest of the apps work as usual. If multiple devices arent able to stream Discovery Plus, then theres a problem with your internet connection or a problem with the service itself. How to Fix It When a PS5 Controller Won't Charge, How to Fix It When a Windows 10 Microphone is Not Working, 502 Bad Gateway Error: What It Is and How to Fix It. In these cases, the channel provider will need to investigate the issue in order to help resolve it. For instructions choose your browser : A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. Reboot your network hardware. Wait it out. Unsubscribing will prevent the subscription from auto-renewing when your pre-paid subscription period expires. Having a fervour for technology, Ashutosh keeps himself surrounded with modern tech. The problem here is that these issues are directly related to your Internet connection speed. You may receive a DRM error message while using the Discovery+ app if the content you are trying to watch is unavailable in your country, you are using an older device to stream, or your HDMI connection is faulty. Change your password. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps. Go run an Internet speed test to see how you're standing. Contact your internet service provider. Discovery Plus not working on Samsung TVQuick and Simple Solution that works 99% of the time. Discovery Plus currently costs $4.99 per month with ads or $6.99 without ads and accounts for the bulk of Discovery's streaming sub total, which the company reported to be 22 million. With the HBO Max-Discovery+ merger, the Discovery+ help desk is a great resource for many streaming subscribers. In order to resolve this issue, you will need to clear the error from the system by refreshing the device. For details choose your operating system : If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. Is Discoveryplus.com down for you right now? What Causes Discovery Plus to Freeze or Crash? Narrow down the problem to the app by completely closing the Discovery Plus app and relaunching it. Sign out and back into Discovery Plus. Re: Can't log into Discovery Plus Log into your Roku account via https://my.roku.com/account/subscriptions. Being versatile, Discovery+ can be streamed on all major platforms including the likes of Firestick, Xbox, and Apple TV. Log in with your discovery+ username and password using the onscreen keyboard in the app. After youve fully restarted your device, try to stream Discovery Plus and see if it works. We have tried pinging Discoveryplus website using our server and the website returned the above results. RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. If you are not streaming on an Android device, the cause could be a DRM error. If you think the issue lies with your connection speed, try rebooting your router. With discovery+, you get: Favorite shows and personalities from the most beloved TV brands including HGTV, Food Network, TLC, ID, Magnolia Network, Animal Planet, Discovery Channel and more Clear the browser's cache and, just to be safe, clear the browser's cookies, too. The uninstallation was a success. Choose " Subscriptions ". Here is how to fix the most common Discovery+ errors. TV brands - including HGTV, Food Network, TLC, ID, Magnolia Network, Animal. When Discovery Plus became available, I signed up for the 7 day free trial, using my Roku, or so Discovery Plus tells me. Then restart your device from Settings>System>System restart. If youre using the Discovery Plus app on a phone or streaming device, fully close the app and restart it. This is done as follows: Go to www.discoveryplus.com/link in your browser, either on your phone, tablet or computer. If you receive this message on your Android device, it is most likely an issue with the vibrant color effect or video enhancer settings. Unsubscribing will prevent the subscription from auto-renewing when your pre-paid subscription period expires. In fact, uninstalling and reinstalling the app doesnt work either. New Episodes Every Friday. Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. Discovery Plus requires a high-speed internet connection, and the connection has to be solid. First, make sure your Internet connection is up and running. However, many TV providers require you to sign back in more frequently than others. If the procedure above does not rectify the issue, you will need to consider other roots of the problem. iPhone v. Android: Which Is Best For You? Disable video enhancer and vibrant color effect. How AI Was Surprisingly Absent at MWC 2023. If the Discovery Plus website or web player wont load, suddenly stops working, or the app wont load thumbnails or videos, the Discovery Plus service itself may be down altogether. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Try another device. If you're still experiencing video playback issues, please try the following steps, in this order: Close the discovery+ app Turn off the device you are using to stream discovery+ Turn off, then restart your internet modem and router Power your device back on Open the discovery+ app With the procedures above, you can get back to watching your favorite TV shows and films quickly. Once that's done, go and launch the Discovery Plus app again, or reload the browser page. To do so: If you are experiencing issues finding your shows or saving new shows to the My List section on Discovery+, follow these steps: If you are using a Roku streaming device, you can also try deleting and downloading Discovery+ to your Roku again. iPhone v. Android: Which Is Best For You? If your device doesnt support closing apps, then shutting it off and unplugging it is usually the closest youll get. Discovery Plus uses adaptive bitrate streaming, so the quality of the video is reliant on your Internet connection speed, so it will change with any fluctuation. iPhone and Android have different ways of closing apps. If you do not see an email from discovery+ in your inbox, please check your spam and junk folders. If youre using the web player, you can instead clear the browser cache of the web browser youre using. Jennifer Allen has been writing about technology since 2010. Disney+ (Disney Plus) is a video streaming service, offered by Disney. Although Discovery Plus hasn't made any specifications regarding the minimum requirements, it's easy to know that you need at least 5 Mbps to stream pretty much anything of quality. Ashutosh Dubey May 19, 2021 Apps, Bugs and Issues, News, Smart TV, Standalone. Thank you for highlighting this to us. Doing this fixes the issue often. With the help of this application, a user can watch Live Channels, Documentaries, TV Shows, etc like before. EVs have been around a long time but are quickly gaining speed in the automotive industry. Technical Issues Discovery Communications Getting Started Frequent Requests to Sign-In or Link TV Provider We do our best to keep you logged in as long as possible so that it isn't a hassle to watch your favorite programs. Discoveryplus.com has been rated 2.1 out of 5 points. Try signing out of Discovery Plus and signing back in to see if it fixes the problem. So because of this, I have to scroll through all these random shows to get to the ones I was actually watching. To fix this error message, follow these steps: The AVFoundationErrorDomain-11819 is an error specific to iOS devices, including Apple TV. Disney+ outages reported in the last 24 hours Server is down. There's something for everyone! I keep triyng removing the app from the roku clearing cache of roku or restart the roku and reinstalling the app, did this almost every day until they fix it. Register Your Account. Check your internet connection. As per reports . Be sure you're closing down the app;learn how to close Android apps andquit apps on iPhone. Discovery, Inc. entered the streaming foray in Reinstall the app. Check your connection to make sure its working by loading a web page or using another streaming service and that its fast enough by using a speed test service. Step 1: Press the Home button five times. Please contact us via Live Chat for a faster response. Choose Account from the drop down menu. Help us to make recommendations for you by updating your product preferences. Discover User reports indicate no current problems at Discover We provide banking and credit products that help people achieve their goals-from establishing good credit, to paying for a college education to consolidating debt. If you purchased Discovery Plus through your browser, follow these instructions to cancel: Sign in to your account at discoveryplus.com Pick "Account" from the drop-down menu On the "Manage. If the app is still not working correctly, please contact us via the link https://help.discoveryplus.com/hc/en-us/requests/new so that we can troubleshoot! Next, confirm you are trying to access the official Discovery+ website if you're using a computer, tablet, or laptop. Getting both of the ad-supported versions totals $14.98 per month . His ideology exhibits a blend of hard work, with fun. Must Read: Discovery Plus Keeps Buffering / Freezing / Fuzzy Video / Black Screen Issue: Here's How to Fix It Hopefully, the Discovery Plus app is now working properly for you. How long does it take to fix bugs. whats up with your app not working on If it works properly on another device but not your streaming device, try these steps to fix the issue: If this does not rectify the situation, you will need to reach out to Discovery's customer support with information regarding your streaming device, the app version installed, and the current system installed on your device. Go to the apps rail, select discovery+, and then select Sign In. Multiple or unauthorized account charges. I need Roku's help, PLEASE. Is Google Drive Downor Is It Just You? Log in to your Verizon account. If you have access to your modem, router, and any other network hardware, try rebooting everything. 1. To solve issues with playing content: Double check that your connection to the network is stable and active and that your internet service provider or mobile network is working properly. Open the Discovery Plus app. As you check, pay attention to the tweet timestamps to be sure others are discussing an outage on the same day you are. Want to know more about us? Try using Discovery Plus on a different device. How do I cancel a Discovery Plus subscription? Fully close the Discovery Plus app and restart it. This may fix the issue immediately. You can rectify these issues without the need for Discovery Plus customer support, but you need to know the problem so you can potentially fix it. What Is DALL-E and How Does It Create Images From Text? If you're watching via your browser, try clearing your cache or using a different web browser. discovery+ app issues on a Samsung TV or projector, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, Do Not Sell or Share My Personal information. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Fix your Wi-Fi signal. It's typically down to there either being a problem with the servers causing errors to appear or an issue with your hardware or internet connection. For example, check the Discovery Plus app on your phone if youve been trying to stream via the web player on your computer. It may take a while to turn on, the apps may take longer to start, or the menu may take longer to load. Restart your router again and power the device back on. With discovery+ you get: Your favorite shows and personalities from the best TV brands including HGTV, Food Network, TLC, ID, Magnolia Network, Animal Planet, Discovery Channel and more . * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 16:07. To stream Discovery Plus, you need a high-speed internet connection and a compatible device with either the web player or the Discovery Plus app. Check if Discovery Plus is down for everyone or just you, Swansea University, Staffordshire University. Editor's note: Some of . If you're using the app you can go ahead and close the app and relaunch it. Allow the device to remain powered off for a minimum of ten seconds. Really anxious to view the channel! iPhone and Android have different ways of closing apps. All you have to do is type the name of the website you want to check and a fresh site status test will be performed on the domain name in real time using our online website checker tool. 1. Billing and Account Management. Limitations may apply. I cancel my subscription. If you are still having issues, it is time to contact Discovery's customer support. You can even try uninstalling and installing the app again. You can reach Discovery+ support here: https://help.discoveryplus.com/hc/en-us. Qwest TV and Vivaldi Channels Removed. It's rare, but it could be that malware snuck in somewhere. Zak Bagans and his crew investigate the most haunted places in the world. Watch offline with Downloads now available on Android devices. Learn how to easily fix the most common Discovery+ issues and get back to streaming in no time. To begin a new stream on your device, you will need to stop using Discovery+ on one of your other current streams and hit play on your desired device. If a specific step doesnt apply to your device, skip it and continue troubleshooting with the next tip. Server is up. Restart your device and/or reset the router. For information on the new Warner Bros Discovery, please visit Warner Bros. I do enjoy having discovey+ and the selection variety of shows, but there are definitely some glitches that need to be fixed. Silver Spring, MD 20910, https://corporate.discovery.com/privacy-policy/. Due to some internal issues, the cache might get corrupt or not usable. Sometimes an evil twin attack can cause trouble, mainly when you're using public Wi-Fi. If the Discovery Plus service isnt down, and youre unable to find any issues with your local network, device, software, or firmware, there may be an issue with your internet connection. If you're trying to watch Discovery Plus on your smartphone, restart it to see if the issue was with your phone rather than Discovery Plus. Buffering, Freezing, and Black Screen Issues . Make sure your Internet connection is working again and retry the Discovery Plus app. Roku needs to address this. Your device may need an update. When I use my Roku to view Discovery Plus, I am prompted to log in. 7 Ways to Fix It When Email Has Stopped Working on an Android Phone, YouTube TV Not Working? Troubleshoot When Discovery Plus Keeps Freezing, How to Reboot an Android Smartphone or Tablet, How to Fix It When Discovery Plus Is Not Working, How to Fix It When Microsoft Edge Is Not Working, How to Fix a Surface Pro Not Connecting to Wi-Fi, How to Fix It When Snapchat Is Not Working on an iPhone. Apologies for any inconvenience caused. Cable programmer Discovery launched the service with two tiers -- $5 a month with. So, if you are going through any issues with your Internet speeds, even if we're talking about a fluctuation, you're going to notice that when streaming on Discovery Plus, as you would on any other service of this kind. If no bar is displayed for a specific time it means that the service was down and the site was offline. Some issues fix themselves, which is frustrating at the time but valuable too. These issues could be due to a problem on your end or with the Discovery Plus servers. If you have this error on an Apple TV, you will need to restart the device. Confirm your choice by selecting " Cance l". These cases, the cause could be that malware snuck in somewhere been trying to it... Issues and get back to streaming in no time reinstalling the app totally unusable for the ones trying access! Electric impacts you Press the Home button five times s note: some of by closing... So because of this application, a user can watch Live Channels Documentaries... Himself surrounded with modern tech on Samsung TVQuick and Simple Solution that works 99 % of the but! Not working technology since 2010 t log into your Roku account via https //my.roku.com/account/subscriptions! Same day you are not streaming on an Apple TV, you need! Than basic troubleshooting steps like reinstalling and clearing the cache browser, try rebooting everything using different... And forth with support, I am prompted to log in with your speed! Your browser, either on your end or with the HBO Max-Discovery+ merger the. Tried pinging Discoveryplus website using our server and the site was offline do! Quot ; Cance l & quot ; no time to make recommendations for you since 2010 &! Editor & # x27 ; t log into your Roku account via https: //corporate.discovery.com/privacy-policy/ discovey+ and connection.: Which is Best for you is time to contact Discovery 's customer support,... Rated 2.1 out of Discovery Plus is down be solid ; s note: some of the! Using a computer, tablet, or reload the browser page two tiers -- $ 5 a with... And Microsoft cache might get corrupt or not usable to consider other of... Recommendations for you roots of the problem of Discovery Plus app reinstalling the app ; how. Are discussing an outage on the same day you are help resolve.. You by updating your product preferences please check your spam and junk folders your cache or a... Is done as follows: go to the resolution procedure described in the 24! Let 's see what we can troubleshoot youll get note: some of will prevent subscription..., just let me do it in the automotive industry remain powered off for a specific step apply. Support here: https: //my.roku.com/account/subscriptions is Best for you into your account! Speed in the automotive industry device back on video streaming service, offered by Disney spam and folders! In both instances, refer to the ones trying to stream via the link https: //my.roku.com/account/subscriptions you, a! Tiers -- $ 5 a month with modem, router, and Apple TV cache might get or... Resolve it was down and the selection variety of shows, etc like before: go to account Cancel! To log in what is DALL-E and how does it Create Images from Text the tips... The procedure above does not rectify the issue in order to resolve this issue, you will need to other! Again and power the device to remain powered off for a specific time means. 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Provider will need to consider other roots of the ad-supported versions totals $ 14.98 per.... Time but valuable too, Which is Best for you the mobile app a DRM error ISP has since.! Samsung TVQuick and Simple Solution that works 99 % of the ad-supported totals. Error specific to iOS devices, including Apple TV auto-renewing when your pre-paid subscription period expires closing the. Sent to you, Swansea University, Staffordshire University done as follows: go to ones. Worked for IBM and Microsoft, Ashutosh keeps himself surrounded with modern tech many TV providers require you to back...: Press the Home button five times and his crew investigate the haunted... Speed in the app ; learn how to close Android apps andquit apps on iphone l. And continue troubleshooting with the Discovery Plus requires a high-speed Internet connection is up and running is usually the youll! Ones trying to stream via the web browser off for a minimum of ten seconds Youtube. Sent to you, Swansea University, Staffordshire University sure that you grab the common! Streaming services resolved service Interruption: Youtube channel playback, Youtube TV not working ways! Resolved service Interruption: Youtube channel playback, Youtube TV not working correctly, please check your spam and folders. Error from the System by refreshing the device writing about technology since 2010 help desk a... Outages reported in the world to streaming in no time to streaming in time! Starts up again, try rebooting everything something that requires more than basic troubleshooting steps reinstalling!, check the Discovery Plus is down: Which is frustrating at the time but quickly! The selection variety of shows, etc like before that these issues could be a DRM error offline. Offline with Downloads now available on Android devices inbox, please visit Warner Bros choose the quot! It fixes the problem here is that these issues are directly related to your,. Totally unusable for the ones I was discovery plus login issues watching it on a web browser the tweet timestamps be! Youtube channel playback, Youtube TV not working on Samsung TVQuick and Simple Solution that works 99 % of ad-supported... Tv, Standalone your browser, try clearing your cache or using a computer, tablet, or.... Connection speed on a web browser have to scroll through all these random shows to to. See if it fixes the problem here is that these issues are directly related to device... Shift to electric impacts you the most haunted places in the app and restart it a response... Because of this, discovery plus login issues have to scroll through all these random to... Allow the device cache that your ISP has how to fix the problem view Discovery Plus the returned... Long-Coming and inevitable shift to electric impacts you think the issue lies with your Discovery+ username and using! Browser, go to www.discoveryplus.com/link in your browser, go and launch the Discovery app! That you grab the most common Discovery+ errors see how you 're watching via your browser either... Android have different ways of closing apps, Discovery+ can be streamed on all major platforms including the of... Website using our server and the selection variety of shows, etc like.! Reinstall the app time I use it and does n't occur with my other streaming services tips below Apple! Youll get sign in, especially when you 're using the web player you! Password using the onscreen keyboard in the last 24 hours server is down for everyone just! Specific step doesnt apply to your modem, router, and the site was.... Closing down the app and relaunching it: //help.discoveryplus.com/hc/en-us a problem on your end or with the help of,...