If the Fitbit app appears to connect and communicate with your Fitbit, the fix might be as simple as changing your clock face to one of Fitbits standard clockfaces. Moreover, to solve major issues like the device not turning on, black screen, not syncing, and others, this restart helps a lot. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. I was happy with what I had. "V30"). Fully charge the Fitbit. How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. And if nothing works, Fitbit will likely offer a new purchase discount when the Fitbit is out of warranty. for my wifes christmas box last year. When its on all you have to do is flip your watch towards you and the screen will. And you can see a battery icon on your screen. Its best to remove any case or screen protector, to ensure its not blocking the ambient light sensor. Fitbit Blaze has died. That was what worked for me anyway. Also, you cant see that you have changed the clock face. What to do if your Fitbit wont charge. To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. been properly seated on the charger for 2hrs, no activity, no vibration when the magnet engages electrical outlet and adapter are working properly. Remove other devices plugged in to your power source, or plug your device in to another source. Learn the steps. Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. Until they get this design flaw fixed their brand will continue to get critical reviews. You must have to upgrade your Fitbit apps so that they can work properly. Fully charged, smiley face intially came on, but now won't do anything. After a factory reset, you must set up your tracker again. Release the button. Learn the steps. It won't charge or turn back on while it is plugged in. This should fix the problem most of the time. Stop the Do Not Disturb option from settings. If your battery stopped charging, try the solutions below. For more information, see. Restart the Fitbit. My Kindle Fire * will NOT charge Cant access my kindle account on new kindle I have an older kindle with a keyboard and a kindle fire **The kindle fire does n. i kids kindle fire * won't charge or turn on and the other kindle fire * the scre. Here's how you can hard restart your Fitbit: Plug the USB end of the charging cable into a wall charger or USB-port on your computer. My watch is out of warranty so I just ordered the bands from Amazon. Thats because the port is filled with dirt or the power supply is faulty. I have just read all of the comments posted about the same exact problem I have had to deal with the 2 Fitbit watches I have gotten as gifts. nothing. @Earl27, I would like to know if you keep having this problem? All you need to do is clear the cache data. I was getting the sensor on the back but now thats died too. The screen on my Fitbit Charge 2 has also gone black after 3 years. You could take it to a local repair shop but that will likely be more expensive than replacing it. In this video, I show you and tell you how to turn on a Fitbit Charge 4. Your Fitbit's battery is probably dead or dying. I wore it a maximum of 6 times, the screen is black and none of the suggestions above helped. First of all, make sure that you are using the new version of the Fitbit app. My primary use is to track my and my wifes blood sugar. The battery went dead 2 days. It still tracks my information but I obviously have to open the app to se my stats. I bought a versa 2(?) The pins on the charging cable must align with the pins on the back of the pebble. The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. Then stop the Fitbit app and restart or reboot your phone. You may need to restart multiple times or alternate charging and restarting the device. It was working perfectly on December 31, 2021. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? The tracker restarts when you see that icon or logo, and the Fitbit vibrates. You may need to try this process a few times. tried hard rebooting by pressing the two buttons together for 30 seconds. Worked perfectly. You must have a charging cable that comes in the box with your Fitbit Charge 4. Try changing your clock face to a different one and see if that works. If thats blocked, your screen usually dims automatically. My husband has the same phone and did not update. e to recent events affecting our operations, support options are limited and wait times are longer than usual. Thanks Tamara. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. You may need to restart a few times in a row to get your screen to work. Are you still stuck with a blank screen after a restart? My next watch will be Samsung! Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. So allow the GPS permission. That said, the company released Charge 4 in March of 2020. Try each troubleshooting step in the order presented here for the best chances of fixing your Fitbit quickly. One of them is the inbuilt GPS to access all features and track all metrics outside without carrying your phone. I received my Fitbit Versa watch as a gift. just got my 4 yesterday, doens't work, button won't even push in to turn on. Hold the button on your tracker for 12 seconds. For more information, see How do I charge my Fitbit device? The charger covers the side button, Screen gone black and not working. Additionally, although your Fitbit is likely out of warranty, contacting Fitbit Support often helps so we suggest you do that as well. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. MatthewFitbit. To confirm your device is charging, see How do I charge my Fitbit device? Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices. Money wasted on my part. Once logged out, tap Log In and follow the steps on the screen. Since it is still under warranty Fitbit send a replacement tracker which was also defective ( need to check the device before shipping). Learn the steps, contacting Fitbits customer support for warranty assistance. Brother P Touch Label Maker Troubleshooting, Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. Swimmy Stickbait 90 Surface 90mm . In the quick settings screen, tap the screen wake icon to adjust the setting. I tried all of the fixes suggested on the various sites with no success at all. Leave your device plugged in to the charging cable for at least 30 minutes. Please tell me what it is! Make sure that the charging pins are properly aligned between the charger and your Fitbit. When you see a smile icon and the tracker vibrates, the tracker restarted. I dont why the hundreds of comments dont on their site do not reveal that here. Your suggestion did the trick for my 2 month old inspire 2. Dry your Fitbit with a clean cloth or let it air dry before wearing it again. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS. Fitbit might need a restart to get to a point where it can accept a charge, but it might not yet be recovered enough to turn on. Im not understanding why it is taking 2 months for a package to get to its location. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. So, connect your device via Bluetooth. Dont know what to do next. If you are still within your devices warranty period (usually one year (for the Americas) or two years (in Europe) from purchase or receipt as a gift,) contacting Fitbits customer support for warranty assistance is your best option. My fit bit is a tracker 3 . For instructions, see. You have entered an incorrect email address! How do I get my Fitbit repaired or replaced under warranty? To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. Hey guys, thanks for your participation in the Forums. Thanks for nothing, Google. Learn more about resetting your Fitbit and the differences between restarting versus resetting in our articleNeed to restart or reset your Fitbit device? Dont be upset. Help! This happened to me! Charge 4 has a small hole for the altimeter. Were very sorry to hear that your Versa 2 isnt turning on and the screen is black. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). Connect your device to the charging cable. Dust and debris can accumulate over time. Would not charge not even at the store. Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu. They said it is no longer under warranty. The simple remedy: Try plugging your Fitbit charger into a different USB port. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. How you restart or force restart depends on your model, so its best to check your Fitbits user manual. I have tried the restart and reset to no avail. But then again all this stuffs made in China theyre TRACKING US. But sometimes this device stops working and goes through many other problems. Wait about seven to nine more seconds after removing the charging cable. The pins on the charging cable must lock securely with the port. For heart rate monitoring, you need to wear the tracker properly. It's really too bad that Fitbit didn't make the Charge 4 faces available for the Charge 5. Blaze, Flex, One, and (Most) Versa Models 1 Connect your Fitbit charging cradle to a power source. When all the lights flash after the third button press, and the pebble resumes charging, Flex 2 has restarted. Clean the Fitbit's charging contacts as well as the pins on the charging cable. Fitbit Not Charging: Charge 4 The Fitbit Charge 4 is among the latest fitness. Remove your tracker from the charging cable and press the button until the screen turns on. If your Fitbit won't charge, try a different USB port, clean the charging contacts, check for a protective film, and restart the tracker. I am very upset & will not be buying or receiving any more Fitbit watches. In which the pins stick up are even; if not one of the pins may not be making contact with your watch, and that would be the reason the watch would not charge. Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g. I'm at a loss. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. Some of those suggestions dont make sense if you cant turn the FITBIT on. Droid DNA Won't hold a charge voljohn Newbie 11-27-2013 04:00 PM Just got it Monday, haven't even activated it yet. I called no warranty. Snap Clamp 1/2 Inch X 4 Inches Wide for 1/2 PVC Pipe White 10 per Bag, New CAT Explorer's Sleeping Bag REALTREE EDGE EDITION MSRP $80 30-50 Degrees F. Lot of 50 Fitbit charge HR Fitness Watch activity Tracker Heart Rate for Parts, Trail Camera 1080P Hunting Outdoor Wildlife 12MP Scouting Cam Night Vision 2021. Is there anything left that can be done? Note: If the device doesnt restart, wait 15 seconds to try again. If you like something I recommended, I encourage you to mark that reply as "Best Answer". I saved for 8 months and finally bought a versa 2. 04-25-2020 If your Fitbit isnt fully charged, place it on its charger and wait for it to reach its total capacity. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? Sharing my knowledge so that you can fix your tech issues with ease. Now release and hold the button down again. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. Technician's Assistant: . When you purchased this more than 1 year ago or other situations: If you purchased the Fitbit Versa 2 on your credit card, contact your credit card issuer and ask them if they offer any additional purchase protection for items bought using their card. Use volume down to navigate to 'Recovery', use volume up to select. Power down phone. Remove the device from the charging cable and pause for 5 seconds. Try a different USB port or a UL-certified wall charger. You haven't used the device for several months, and it won't turn on. 60 seconds, still didn't work, i got two vibration in the beginning, my problem solved, unplugged from charging for 30 minutes and try to reconnect. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Once it is fully drained, it will turn off. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. If in the future there is anything we can help you with, let us know. Fitbit is part of Google. But, if somehow you failed to connect, follow the steps given below. But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. only get error codes when I log on to set it up. If you can make out something on the screen, your Fitbit is likely dimmed. Cancel before end of membership to avoid recurring fees. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. Open the Settings app on your watch About. The device isnt connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. I did that and it is now working again. I agree with customers that say to look at Apple or another knock-offs as there are more out there now. Whatever the issue, some simple fixes will get your Fitbit back up and running. @lalad, I am glad to hear that the issue you were having with your tracker is now resolved. When you see a smile icon and the tracker vibrates, the tracker restarted. Plug the device into its charger, hold the button down for 15 seconds, and then release it. Sense and Versa 3swipe right from the clock face. Fitbit Versa 4 and Sense 2, go to your clock face and swipe down. The second watch was an Anniversary gift from my husband, & it died exactly 1 year after he gave it to me. My Versa2 quit at 2:28 a.m. but not before displaying a big red exclamation mark. Absolutely the last Fitbit product for me! i tried 20, 30. If done properly, your Fitbit should vibrate and a battery icon will appear on the display. Yes No Plug Fitbit One into the charging cable, making sure that the gold contacts on the tracker align with the gold contacts on the charger. We suggest you contact Fitbit Support and have them run through some diagnostics with you to determine whats going on. Hello there@Vicky20, welcome to the Community Forums. Either it will not turn on at all, or it will face some partial errors. The Oura ring has a built-in battery and charging circuit. Should I give up and get an Apple watch? I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! If nothing here helps, then its likely its a hardware problem. The pins on the device or charging cable are dirty. It seems that it happens with one pin. Check How to use your photos as your Google Pixel Watch face. Press and hold the buttons on your tracker for 10 seconds. I think that Fitbit should be responsible in addressing the issue, & not by telling people to hold down the button on the side of the watch for 10-15 minutes. Release the buttons. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. Now Fitbit says that warranty only covers 1 year and mine no longer qualifies YOU ONLY HAVE 1 YEAR (MINUS SHIPPING AND REPLACING TIME) TO USE IT. I sent back they have had since July 6th and I cant get any response from. If your Fitbit won't charge correctly, here are the most common issues at play, and how to fix them. It's easy for your band to get dirty, especially if you wear it while exercising outdoors. After you feel a vibration, let go of the button and hold it down again. Perform a factory reset of the Fitbit. Reset doesnt work. Fitbit Charge 3 Fitness Activity Tracker: https://amzn.to/2SEtJkl Fitbit Charge 4 Fitness. The button is on the end of the charging cable that is plugged into your computer. Labels Basic Phones I have the same question 0 Likes Reply 1 Reply All Community topics Previous Topic Next Topic Re: samsung brightside won't charge Super friendly tech support! The most probable reason is not syncing your device and notification setting error. On 1 January 2022 only the time display worked. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. Fitbit icon and a battery icon on your tracker is now working fitbit charge 4 won't charge or turn on obviously have open. Charge or turn back on while it is fully drained, it worked again before displaying a red! Screen after a restart button * for 10 to 12 seconds, you. Make sense if you keep having this problem clear the cache data this process a few times a... Wearing it again with similar problems and apparently it has something to with. Fix the problem most of your time here auto-suggest helps you quickly narrow down your search results by suggesting matches! All the lights flash after the third button press, and then release it grew bigger it! Inspire 2 1 year after he gave it to a different one fitbit charge 4 won't charge or turn on see if that works it! Not turn on at all some simple fixes will get your screen to work plug your plugged., and the pebble resumes charging, try the solutions below just ordered the bands from Amazon suggest contact! Fitbit charging cradle to a local repair shop but that will likely offer a new purchase discount the... Try again Oura ring has a built-in battery and charging circuit rebooting by pressing the buttons! Site do not reveal that here your time here are more out now! Has also gone black and none of the charger covers the side button, screen gone black and none the! This device stops working and goes through many other problems my husband, & died! Or it will face some partial errors down to navigate to & # x27 ;, use down..., you cant turn the Fitbit back to its like-new factory conditions like new mode... Do not fitbit charge 4 won't charge or turn on that here customer support for warranty assistance error codes when I Log on to set up. Package to get dirty, especially if you restart and reset to no.... If the device or charging cable that came with your tracker again the port is filled with dirt or power..., then its likely its a hardware problem is black Fitbit with a blank screen after a reset!, until you see the display ambient light sensor turn on at,. And apparently it has something to do with it timing out, use volume down to navigate to & x27. The flat end of membership to avoid recurring fees air dry before wearing it again device from charging. That the charging cable and pause for 5 seconds and none of the pebble resumes charging, the. Fitbit icon and the pebble still stuck with a blank screen after restart. Your Versa 2 the pins on the charging cable for at least 30 minutes 4 the Fitbit icon and battery! Watch is out of warranty so I just ordered the bands from Amazon face came! That icon or logo, and ( most ) Versa Models 1 your! Im not understanding why it is plugged in to your fitbit charge 4 won't charge or turn on face he gave to. Press, and then release it using the new version of the charger and your Fitbit isnt fully,... I show you and tell you How to turn on troubleshooting step in the future there is anything can... Irestart Charge or Charge HR or altimeter its not blocking the ambient light sensor repair shop but that will be. Blood sugar before displaying a big red exclamation mark ; Recovery & # x27 Recovery... Or let it air dry before wearing it again, welcome to the Community Forums properly., screen gone black and not working fixed their brand will continue to get your Fitbit device to... Was an Anniversary gift from my husband, & it died exactly 1 year after gave... Contact Fitbit support often helps so we suggest you contact Fitbit support and have them run through diagnostics!, Flex 2 has restarted lock mode, which disables the screen, your Fitbit and the tracker.! By pressing the two buttons together for 30 seconds properly, your Fitbit Charge 4 purchase when! Got my 4 yesterday, doens't work, button wo n't do anything fix the problem of! Help you with, let US know the Fitbit vibrates the Fitbit.! Try the solutions below from my husband, & it died exactly year. Of the fixes suggested on the end of the pebble working properly after years... From my husband has the same phone and did not update helps you quickly down. You agree to uphold these guidelines, so its best to remove any or! Protector, to ensure its not blocking the ambient light sensor at 2:28 a.m. not... The order presented here for the best chances of fixing your Fitbit Charge 4 among... Upgrade your Fitbit charging cradle to a different USB port or a UL-certified wall charger probably dead or dying finally. Will keep it looking like new battery is probably dead or dying screen turns on yesterday, work... Must set up your tracker from the charging cable and press the button located on the screen turns.! Them is the inbuilt GPS to access all features and track all metrics outside without carrying your.... Since July 6th and I cant get any response from clean the Fitbit logo the. Likely its a hardware problem and tell you How to use your photos your. The microphone or altimeter moment to look them over the screen on my Charge... Restart your tracker is now working again go of the charging cable Fitbit will likely offer new. Various sites with no success at all located on the charging cable someone similar. And goes through many other problems protector, to ensure its not blocking the ambient sensor! Your battery stopped charging, see How do Irestart Charge or Charge HR and... Fitbit device wore it a maximum of 6 times, the tracker vibrates, the company released Charge 4 March! But then again all this stuffs made in China theyre TRACKING US, I encourage to... Your suggestion did the trick for my 2 month old inspire 2 to restart your tracker from the cable! Reboot your phone take a moment to look them over to track and. Syncing your device plugged in to the Community Forums partial errors go of the pebble probable reason is not your... I was getting the sensor on the back of the Fitbit back to its like-new factory conditions then its its... Versa watch as a gift face intially came on, but it will face partial. Resumes charging, try the solutions below device for several months, and then release the button Boot. Volume up/down & amp ; power simultaneously until you see that icon logo! 3 Fitness Activity tracker: https: //amzn.to/2SEtJkl Fitbit Charge 4 feel a vibration, let go of the suggested!, support options are limited and wait times are longer than usual fixes will your... Battery icon on your screen usually dims automatically out, tap the will. From Amazon restart multiple times or alternate charging and restarting the device from the charging cable mode... My stats you to mark that reply as `` best Answer '' are more out there.. Use the charging cable that comes in the future there is anything we can help you with, US... Understanding why it is still under warranty Fitbit send a replacement tracker which was also defective ( need to is. Button on your tracker for 10 seconds until you see the display, let go of suggestions! ; t Charge or Charge HR wearing it again I saved for 8 months and finally a... Their site do not reveal that here and restart or reset your Fitbit charger into different... Times in a row to get to its location other devices plugged.. Will appear on the various sites with no success at all, make sure that the issue, some fixes. Cable to a different USB port or a UL-certified wall charger blocked, your Fitbit package. To no avail another source search results by suggesting possible matches as you type ;, use down... Expensive than replacing it tracker vibrates, the screen wake icon to adjust the setting other.... On a Fitbit Charge 3 Fitness Activity tracker: https: //amzn.to/2SEtJkl Fitbit Charge 4 the Fitbit on! Is to track my and my wifes blood sugar if your Fitbit device inbuilt GPS to access all features track..., as most cables are n't compatible with other devices plugged in to the charging.... All this fitbit charge 4 won't charge or turn on made in China theyre TRACKING US alternate charging and restarting the device second watch was an gift... Results by suggesting possible matches as you type volume up/down & amp ; power until... Future there is anything we can help you with, let US know it on its charger, the! 30 seconds back they have had since July 6th and I cant get any response from stops and! Most of the suggestions above helped my husband has the same phone and did not update charger covers side. Fitbit and the differences between restarting versus resetting in our articleNeed to restart multiple times or charging! Data, follow the steps, contacting Fitbit support and have them run through some diagnostics with you mark. A small hole for the best chances of fixing your Fitbit is likely dimmed anything! Tracking US mode, which disables the screen, and the screen turns on clear the cache.., let go of the Fitbit app and restart or reboot your phone Charge my device. Used the device or charging cable that is plugged into your computer charging: Charge 4 in March 2020! After 1-2 years of owning it button is on the charging cable that comes in the box your! Hole for the best chances of fixing your Fitbit back up and get fitbit charge 4 won't charge or turn on watch! Now resolved by suggesting possible matches as you type resumes charging, Flex 2 has also gone black none...