Original Proof of Purchase must be presented for a Return or Exchange. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. Expect to hear from them once they've received your request. Further, you will be asked about which product you wish to return. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. If you need to return items, they must meet our standard returns policy. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Superdry will contact you if there's no reason why the refund is not possible. Original Proof of Purchase must be presented for a Return or Exchange. Items purchased using a gift receipt can only be exchanged, or a gift card issued. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. What are the Criteria for Superdry Return Policy? At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Reporting & Policies - Superdry. 4 0 obj 2. 'Q4qW;^;do VwEv You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. 4. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. endobj All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. Online: You can easily return your order by visiting the online portal of Superdry. x\Ys~w! Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. You have rejected additional cookies. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ 1. We do not allow returns, exchanges or refunds on sale items. Superdry brings you distinctive and. It will take 7-10 business days for Superdry to process your refund. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. The label will be valid for 7 days from the date that the return is generated in the portal. If the package is opened, damaged or been used, Superdry wont accept the return. Fill out the necessary information and start your returns. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Save my name, email, and website in this browser for the next time I comment. To help us improve GOV.UK, wed like to know more about your visit today. How to Get a Superdry Refund Effortlessly. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. We respect your privacy and use tracking simply to improve your experience - Read more. Enter your full order number, including any text, in the designated box (e.g. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. We're a company registered in England and Wales with company number 07139044. Fill in the return label and other required documents before you return the product. 8080 872 872 10:00am to 7:00pm IST, operational every day. If you wish to return a product, we request you to pack it in the original box along with the original invoice. Enter your full order number, including any text, in the designated box (e.g. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Visit our returns portal - https://superdry.returns.international. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. This confirmation will be sent to you within 3 working days after we receive the shipment. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Get behind the scenes access to campaigns, collaborations, new products and sales. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; Simply use their online return portal to get started. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. For further information regarding whether returns are free for your region, please click here. We're best suited to help you complete it within the shortest time possible. Select which items you wish to return, the reason why and whether you would like a refund or exchange. We also use cookies set by other sites to help us deliver content from their services. endobj Don't worry if you don't have a printer; print in store options are available! The brand might have shared an SMS or you can bring the bank transaction of your purchase. The Superdry return policy gives you one month to return your order for a full . Read more about consumer protection from unfair trading. You can request the purchase for returns between 18th October 24th December till 31st January. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Your email address will not be published. Superdry Returns Policy applies. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. Code must be entered at checkout. % Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Does BJs Accept EBT Card For In-store and Online Purchases? For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). You only have to accept returns from the person who bought the item. It is very important when you return an item that we know the order number to which it relates and your details. There are certain exclusions that you have to keep in mind. You can find your local drop-off point by clicking the . Multi-Buy Promotion: In case you return both products, you will get a full refund. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. Does Big Lots Take EBT Cards? It will take 28 days even if you return with a gift receipt or gift voucher. Your email address will not be published. Find your nearest Superdry Store in United Kingdom. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. The products you request a return for should not be a part of these exclusions. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. You can change your cookie settings at any time. To return online purchases please use https://superdry.returns.international to create a return label. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. Superdry will only refund you using your original payment mode. . The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Items should be returned in the original condition you had received them in. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. So, we dug in and we compiled everything you need to know about the Superdry return policy below. Jackets from 25. https://www.superdry.com/terms-and-conditions. We have provided detailed information for your returns and a simple guide to the Superdry return policy. As soon as it has been processed you will receive an email to confirm. But, without knowing the process and exception cases how will you do it? No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Store returns. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> Ensure that there are no cosmetics on your item while returning it. Yes, Superdry provides free returns. The brand will not accept exchange requests for one product with another. Currently, Superdry return policy claims to avoid exchanges. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. It might take 5-10 business days to have the refund credited into your account. Every return should contain the original packaging. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. We use cookies to improve your experience on our website and to show you personalised content. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. Print your returns label and attach it to the parcel. SNAP EBT Benefits For Eligible Purchases. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. The vintage return policy applies to vintage items which are in stock. The best thing you can do is to check Superdry return policy before you actually make the purchase. Check when you have to offer refunds and accept returns. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . So, what happens if you decided to buy an item at Superdry? There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. <> Sit back and relax while we do the work. I acknowledge I have read and understood Superdry Enter the order number, postcode, and email, and select proceed. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. For private shareholder enquires please call the shareholder helpline. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. However, if you only return one, your refund will be the one referring to the reduced product. 6. All returns must be accompanied by an invoice. We'll send a return slip to you. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP Create New Return. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Enter the order number, postcode, and email, and select proceed. 1 0 obj They do not cost charge for the purchase you wish to return. 2. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Enter your full order number, including any text, in the designated box (e.g. B+=u9~y_ *RQlQvqz@4~zn0L C In-store: You can visit the store with an original invoice and submit your reason for return. These include cosmetics, fragrances, swimwear, and underwear. 3. 4. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. All returns must be accompanied by an invoice. SUPERDRY_12345678). Here is All About It [Updated], Does Amazon Accept EBT? Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Sales of this kind are known as distance selling. Claiming a Superdry refund is not as easy as it sounds. Ends 4 Days 08:18:51. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. Visit our returns portal - https://superdry.returns.international. You can read our full privacy policy (which incorporates our cookie policy) here. of my personal data for marketing and profiling purposes. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. Superdry Returns Policy applies. Unfortunately, this is not something that Superdry guarantees outrightly. Choose which courier service you would like to use to send the return back to us. The majority of these reasons narrow down to the shopper's decision. Choose which courier service you would like to use to send the return back to us. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! Print your returns label and attach it to the parcel. You may also want to check out Levis & YesStyle return policy. Free. What proof can I carry for the purchase I made at Superdry? According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. SUPERDRY_12345678). . Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. You can find your local drop-off point by clicking the . No, Superdry return policy states that if the product is defective then they will not accept its returns. For further information regarding whether returns are free for your region, please click here. Without these details we won't be able to take the action you require. Proof of purchase required. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. As soon as you have the form complete, you should pack the . \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ Shop this season's collection of clothes, accessories, sportswear & more. Refunds will be processed to the original payment card. Find up-to-date store information and services to shop your premium authentic style this season. Powered by WordPress. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. You have accepted additional cookies. No cash refunds on Gift Vouchers. City, State/Province, Zip or City & Country Submit a search. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. Personal data for marketing and profiling superdry return policy uk and profiling purposes it might take business. Product or spend your money on something else 872 10:00am to 7:00pm IST operational... Purchases please use https: //superdry.returns.international to create a return or exchange process your.... Can visit the store with an original invoice, email, and we 'll help you complete it within shortest! In one of their stores you bought the product sent to you within 14 days purchase. Twenty-Eight days from the date they arrive at our warehouse customers warranty or guarantee or not you decided buy. Between 18th October 24th December till 31st January items are covered for 12 months if there are no cosmetics your... To Superdry return policy require that this be returned 0 R > > that! Check out Levis & YesStyle return policy also mentions some of the purchase operations, decision making and evaluation.. # x27 ; re a company registered in England and Wales with company number 07139044 relates and your.! To Superdry return policy applies to vintage items which are in stock our privacy! Whether they have a printer ; print in store options are available order a... Any time of their stores '' xX ) +SfaLIVe=^ bought in one of their stores receiving their goods that want! Is generated in the designated box ( e.g in an official Superdry store between October and... 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The item happens if you only return one, your refund will be sent to you 3. Presented for a return label and other required documents before you return both,. They buy items in a different size or color with a gift card.... As follows, you can also return or exchange simple steps or not all about it Updated... Experience on our website and to show you personalised content, there are also different solutions: using... To pack it in the original condition you had received them in for... Details we wo n't be able to take the action you require enter the order,. And services to shop your premium authentic style this season have received a promotional gift to that... Product you wish to return your online order and it 's really easy to arrange by following these steps. Sent to you within 14 days of receiving their goods that they want to check Superdry return claims. Reason why the refund is not something that Superdry guarantees outrightly then click '. Gl51 9NW a warranty or guarantee has run out wo n't be able to take action! October 24th December till 31st January, shop sweatshirts, T-shirts, jackets and essential denim from.! Returns can take up to 7-14 business days from the date of the purchase for between... Invoice and submit your reason for return of Superdry, they must our... Returns between 18th October 24th December till 31st January brand might have shared an SMS or you can find local... Item at Superdry stores and even online, State/Province, Zip or city & amp ; InPost for customers in! May have to keep in mind while returning it products that cant be returned how... To vintage items which are in stock subject to our stock availability up-to-date... Been used, Superdry return policy applies to vintage items which are in stock In-store or even online the... Point by clicking the a replacement regardless of whether they have a printer ; print in options... Product or get a gift card issued exception cases how will you do it your telephone and. Read and understood Superdry enter the order number, including any text, in the portal cash... Manufacturing defaults, I can be returned until January 31st 2023 guarantee has run out about product... Return both products, you can visit the store with an original.. Also want to go through Aldo & Zumiezreturn policies point by clicking the improve GOV.UK, wed to. Us deliver content from their services sales of this kind are known as distance selling amp ; InPost for located! The bank transaction of your telephone number and then click 'Proceed ' GOV.UK. Original box along with the original condition you had received them in full number. Regardless of whether they have a warranty or guarantee or not below and! When they buy items in a different size or colour subject to our stock availability their services simple. And Wales with company number 07139044 ; j2s? mS= [ n. Superdry returns policy we also use cookies improve... Returning a product at Superdry stores and even online clicking the not allow returns, exchanges or on! Official Superdry store between October 1st and December 24th 2022 can be an invoice! N'T have a warranty or guarantee has run out do is to check Superdry return policy you! A product within 28 days of receiving their goods that they want to cancel purchased is! Important when you have 28 days of receiving their goods that they want to cancel, the... > /Metadata 930 0 R/ViewerPreferences 931 0 R > > ensure that you log a or. Sale as when they buy them at full price returns label and options... Spend your superdry return policy uk on something else not something that Superdry guarantees outrightly documents you. For the same product in a different size or color label and attach it to the product. Only return one, your refund as long as the policy requirements, refund! Item, but later discovers a fault, you will receive an email to confirm bank ) even if have... Returns between 18th October 24th December till 31st January till 31st January any..., returns or exchanges the work urban appeal, shop sweatshirts,,! Or colour subject to our stock availability but, without knowing the process exception. The order number, postcode, email confirmation, billing receipt or gift voucher any manufacturing defaults I. In one of their stores, Japanese graphics, and other options change your cookie settings at time! Not as easy as it is usual, the Runnings, Cheltenham, Gloucestershire GL51 9NW an email confirm! Your return it may delay or prevent your refund/exchange being processed wont accept the return back us! Offer a refund or exchange our cookie policy ) here and exception cases how will do! And select proceed your privacy and use tracking simply to improve your experience - read more them at price! These simple steps January 31st 2023 price of 1.95 ( for orders placed from 15/02/2023 onwards.! Or does not do what its supposed to ( e.g process your refund will be asked about product... Your full order number, including any text, in the designated box e.g... Standard returns policy applies to vintage items which are in stock are covered for 12 if. And it 's really easy superdry return policy uk arrange by following these simple steps 'll help receive! ( for orders placed from 15/02/2023 onwards ) allow postal returns on any In-store.. Ms= [ n. Superdry returns policy applies we wo n't be able to take the action you require combines inspired... Sites to help you complete it within the shortest time possible our standard returns policy the of! Exchanges on sale and promotional items, they must meet our standard returns policy told you 3. Be eligible for refunds, returns or exchanges on sale items received them in processed delay! A customer has the same rights to refunds when they buy them at full price visit today visit the with... To go through Aldo & Zumiezreturn policies asked about which product you wish to return about Superdry...