Health and wellbeing Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). For a look at our full Voyage Well Ashore terms and conditions, please click here. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. Head over to our Sailor App to sign the acknowledge form. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. Please view our advertising policy page for more information. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. Find out how here. Beyond that, there are no other COVID-specific refund policies. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. 6. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Heres a peek. You will be required to follow all posted instructions while sailing with us. Current and past notifications are also posted on the inaugural season updates page. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. The current welcome offer on this card is quite lucrative. Refer to the links and sections below to review our terms and conditions in detail. Carnivals cancellation policy has changed recently to become less flexible. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. Check you've typed your email address correctly. The remaining balance is refundable on any cancellation made 121 days or more from departure. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Travel news and alerts. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. Flights and transfers are not included. Find out how here. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. Back to My booking . Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. The Plantation-based cruise line was set to debut in March 2020, but the . Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. If you test positive, you will be denied boarding. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. A Responsible Adult, i.e., a Guest accompanying another Guest who is not competent to contract, will be liable for the Guest they are accompanying. Claims must be made directly to your insurance company. We have processes in place to ensure you get home safely if you test positive for COVID on board. Additional rights may apply to our U.K. For all new bookings from 24 June onwards, our terms and conditions will set out your options to rebook or cancel your holiday. Anyone in those situations is eligible to receive a refund or FCC. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. Simply download our mobile app, log in to your account, and fill in the required information. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. 8. ), Related: Interesting things youll only find on Majestic Princess. Change to a new Voyage date up to 1 year after original Voyage date. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. We've made it safe, so you can do everything. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Always check with your cruise line or travel agent before making a decision. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. If you have paid in full, the amount will be issued in the form of FCC. United rolls out free fleetwide Wi-Fi for select flyers. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Frankly, the only lines we like are tan lines, Bi-weekly testing for the COVID-19 virus for our Crew, Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks, Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing, Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas, Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible, For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship, Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . Any such changes are for your safety and beyond Virgin Voyages control. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. Cancel booking. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. The list of required items to bring with you on embarkation day. All money will be forfeited for cancellations two weeks or less before sailing. We'll run a soft credit check to find special offers, but it wont affect your credit score. Spa treatments. Future cruise credits are issued for the fare paid at the time of cancellation. Our ships are unable to offer specialized medical care, treatment, or equipment. Thats especially true if your sailing is several months away. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. We want to thank you for the continued support, patience, and love weve received from you all. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. The list of things we recommend that you bring along with you, 5. After the 7-day grace period, the deposit is 100% non-refundable. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. All sailors (passengers) must make their own travel arrangements to and from the port of departure. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. Related: Does MSCs latest vessel really cater to Americans? Once you check in, youll receive your Band and board the ship. Different refund policies may exist for bookings made outside the United States or Canada. Sometimes it's worth a large investment to reap the benefits of a great credit card. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. Click on your cruise lines name below to find out more. As ever, you should ensure you have adequate travel insurance for your trip. Virgin Voyages is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Virgin Voyages, for which you shall at all times be liable to Virgin Voyages, or any failure to remit a refund from Virgin Voyages to you. A complete look at Virgin Voyages' refund policies. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. Current FVCs issued by Virgin's halt of service are valid throughout 2022. royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. there are no other COVID-specific refund policies. Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. The minimum age to book a Voyage is 18 years old. Our protocols and considerations for Sailors who are considered High Risk, 2. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. Executives hint at an answer. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. Terminal details on the day of embarkation and disembarkation. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. What to put in your carry-on: You can, of course, unsubscribe at any time. Newsletter; Write a Review; Boards; . Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. Related: Heres what to consider if youre thinking about booking future travel now. As always, we recommend you purchase our Voyage Protection. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. The 411 on what to book pre-sail, and what you can book once we get out to sea. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. Shore Things. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. There are wheelchair accessible staterooms available in various categories. Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. 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