Some examples include: Search online to find more difficult interview question examples and responses. We have eliminated all risk for you. Our staff members must strive for honesty and accuracy in everything they do. Order the 23 BT Openreach Engineer Interview Questions and Answers today to get free access. Q21. Were these self-taught? OPENREACH ENGINEER Interview Questions and ANSWERS! Full Suggested Answer & Detailed Response, Question 6, Expect to be asked why youve applied for the role and what you find interesting about it. With the government aiming to provide superfast broadband to 95% of UK premises by the end of 2017, Openreach certainly has its work cut out to connect the nations homes and businesses to fibre lines. Q6. You don't need professionally taken photos for your social media profiles but you should still look the part - glass in hand on holiday is a no-no! Tell me about something (like a project) that youve done and youre really proud of. What trends in technology have you noticed? Q22. Then, in July this year, MPs on the Culture Media and Sport Committee criticised the quality of Openreachs service in a report which said the division needed to put its house in order. Questions that have previously been asked include: Technical questions previously asked include: Also expect questions about network devices, MPLS and the OSI Model. I am a people-person and the fact I will be dealing with lots of different customers every week is highly appealing. Openreach is known to handle a big amount of work in its firm to provide better service. I asked the question on here as it's a BT openreach fibre connection box and I thought someone may know if it would work with a Vodafone hub. No two days are ever the same as a BT Openreach Engineer, and with formidable training, benefits and a great salary, it is a job you are likely to find highly rewarding. Firstly, these interview questions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. 05:23Q4. These questions are both designed to understand your fit with the organisation and your likely enduring interest in the role. OPENREACH ENGINEER Interview Questions and ANSWERS! If you cancel before the 30-day trial ends, you will not be charged. Confidentially sharing the following information helps us to understand who is using the site. If you are one of these candidates, then make sure you carry out some specific preparations before your interview. The problem was that the network. ), UPDATE: I got the job offer. What action did you take? Interview question for Civils Gang Member.Why do you want to work for BT openreach. 08:01Q6. How can BT continue to beat its competitors? Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased While engineers are repairing and maintaining the local access network then, many of them are also working on installing new lines to help reach the 2017 target. BT rejected claims it should have been investing more in vital infrastructure, but said at the time that it was in talks with Ofcom about increased autonomy of the service. Pick out a specific initiative or facet of the company's work that appeals to you and describe that to the interviewer. Why do you need to have multiple providers?" His comments will wind | 15 comments on LinkedIn The role is physically demanding what factors do think contribute to this? No minimum term. Included as a bonus, you will get Richards insight to this question, top tips, and 3 BRILLIANT ANSWERS you can use! Why do you want to work for BT?#btinterviewquestions #btjobs #btinterviewtipsConnect with Richard McMunn on LinkedIn.com:https://www.linkedin.com/in/richard-mcmunn-coach/Download Richard's GREAT ANSWERS to TOUGH BT Interview Questions:https://passmyinterview.com/bt-interview/ Broadly speaking, BT offers two types of graduate schemes: While the application processes for these two schemes are broadly similar, there are a number of differences around online testing and interview questions. Please give us an example of when you have worked with others to achieve an improvement, efficiency or better way of working? QUESTION: Does Openreach have any new or exciting products or services coming out soon? Tell me a time when you went above and beyond for a customer? OPENREACH ENGINEER INTERVIEW TIPS! Tell me about a piece of technology you used to complete a project. Text_Color: '', Your mindset needs to be focussed on giving the clearest and most thought through account of yourself and why you want the role. Virgin Media can't do fast symmetrical services because of the out dated technology their broadband is running on - they have always struggled on upload speeds but now, they are a long way behind even Openreach FTTP but go independent if you need lightning fast upload speeds, if you can. You clearly support your employees to be the best they can be. Q16. We will never disclose your information with others. This online course will instantly be free for you to access for 30-days. Accelerate your preparation and success today! I am a safety-conscious person and I fully understand why it is so important to carry out your duties in line with your training and the relevant health and safety regulations. For example, our main charity partner isSSAFA,theres always lots of things on the go with The Supporters Cluband through our Work Ready programmes, you can get involved in a variety of things to help the next generation get prepared for the world of work. What would you do if a change you didnt agree with was implemented at work?Q17. So many notes already, would have went into this interview the wrong way. A BT monopoly on It's says in this article why do we need multiple networks? [emailprotected] for more information. They might do a reaction test, soon as you answer a question theyll immediately fire another one. Openreach provides services including fixed line phone connections, DSL broadband, and fibre-optic broadband. Q19. Why are you leaving your current position? Make sure you have an up-to-date LinkedIn profile and seek out positive reviews from former employers and colleagues. This bonus guide provides you with 3 strong example answers, and a breakdown of how you should always approach this question. Soclear your diary and focus on preparation, research and practice. Heres why you should buy with PassMyInterview.com. Do your research Get started by setting up a Google Alert for BT. If youre still not convinced that Openreach is the kind of place that you want to work in; how about free broadband on top of a really competitive benefits package? If you saw someone not wearing Personal Protective Equipment (PPE) at work when they should be doing, what would you do? Tell me a time you had to work with a difficult co-worker. Q1. Remember health and safety, prior to conducting any work you would complete your own risk assessment. Customer experience is championed at every level of Openreach. Theres more to Openreach than meets the eye. Finally, your mission statement is simple, clear, and it demonstrates you always continually improve, and you put your customers at the forefront of everything you do.. DOWNLOAD RICHARD MCMUNNS 23 OPENREACH ENGINEER INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE BELOW! rtf, Because it serves more than 500 UK ISPs and phone providers, including Sky, TalkTalk, PlusNet and many more, BT Openreach has a huge influence on the quality of service you get in your home. What elements of networking appeal to you and why? I went today and got the job on the spot! What are the most important qualities needed to work at BT? This may include running new cables, or disconnecting old extension wiring and powerline adapters. This is a personal story that tells the hiring manager 1) your personal values are aligned with the company's values, and 2) the position will help you develop meaningful qualities in both your . Take time to answer each in detail. Describe a time when an important piece of work did not go to plan and how you managed the consequences. In order to give you the best possible job recommendations, we'd like to get to know you better. Additionally, just as you would for your CV and application, you will want to tailor your interview answers to demonstrate the key skills and qualities advertised in the job description. Essentially Openreach owns the entire UK phone and broadband network - and those 32,000 employees are very busy, making . Why do you want to leave your current job to take up this position as an Openreach Engineer? And make sure your CV matches your LinkedIn. What are your salary expectations in this role at BT? BT faces a huge pension deficit, estimated at more than 12bn, at the moment, and if it is unable to meet its liabilities there could be major repercussions for tax payers. BT Openreach Engineer Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, Tell me something youve improved? All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. Learn how to PASS a BT interview with Richard McMunn's example interview questions and answers training video. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. The job of a BT Openreach Engineer is highly rewarding. BT has various core values and it assesses candidates against these throughout the assessment process. Anonymous on 20 Sep 2016 Interviews > Openreach This means that every time you visit this website you will need to enable or disable cookies again. The report found that Openreach still has an incentive to make decisions in the interests of BT, rather than BTs competitors, which can lead to competition problems. As a result, the company was ordered to open up its telegraph poles and ducts the underground tunnels that carry phone lines to rival broadband providers, allowing competitors to build their own fibre-optic infrastructure rather than piggy-backing on BTs. You are the tops! AdUnitType: '2', Describe a time when you have done a project that went through the software development life-cycle. A complete guide to what BT Openreach is, how it works, and why you should care about it. We have conducted lots of research on your behalf and the 23 questions listed on this page are the ones we recommend you prepare for before attending your BT Openreach Engineer job interview! (How to PASS an Openreach Job Interview!) People Matter Community Outreach Thirdly, our interview guides and training just work. You can find out more about which cookies we are using or switch them off in settings. Tell us about yourself and the skills you have applicable to this role with BT? For example, if BT state they are looking for someone who can deliver exceptional customer service, then make sure that you can demonstrate you can deliver exceptional customer service by citing a time where you went above and beyond for a customer previously. Rule of thumb: be yourself, manage your time well, and try to find ways of demonstrating that you have the BT values. PLUS BONUSES However you do not need to be a BT customer to be using its network of cables. 2023 PassMyInterview.com. Tell me a time when you had to make an important decision with limited information? Therefore, it is essential that you prepare for customer service focused competency questions such as Describe a situation where you went above and beyond to provide high-quality customer service? and Tell me about a time when you had to overcome a difficult challenge?. How would you manage a difficult stakeholder or client? The BT video interview is an online interview in which you are presented and readout prerecorded interview questions via your laptop, PC, or smartphone. I went today and got the job on the spot! Why do you choose these methods of keeping up with technology? Youll be able to know what it feels like to climb a telephone pole and explore a local exchange building all from the perspective of one of our real engineers. Q3. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). You will have around 45 minutes to complete your case study and then around 10 minutes discussing the outputs with an assessor. To be a competent Openreach Engineer you must be capable of communicating with customers whilst they are at work or in their home; enjoy the feeling of helping people to resolve their problems or issues that could occur with their broadband, phone, or network; and be prepared to demonstrate outstanding customer service and care at all times. Meanwhile, the government said a full split of Openreach from BT still remains an option, so while BT has managed to dodge a bullet this time around, drastic changes need to come quickly if the company is going to maintain its control of Openreach. Order today and you will get this bonus guide FREE offer available for a limited time only. Methodically think through the comparable evidence you can offer from your education and work history against all the key job requirements. Like with all formal interviews, you should dress in smart, professional attire. (worldwide success stories from our YouTube community! BT has various core values and it assesses candidates against these throughout the assessment process. We recommend doing this now to save time in the future. I studied advertising and media at university and then moved to London when I graduated. Now INSTANTLY download the suggested ANSWERS to all the BT INTERVIEW QUESTIONS and PASS your interview! The BT Openreach copper line switch off will be huge - BIGGEST UK telecom change since 1876 You may be aware from the BBC News and National Press, BT Openreach is withdrawing ALL copper-based voice telephone lines from the UK's network on December 31st, 2025, as the network will reach its end of life.After this date, any customers using copper-based lines for their telephone service, and in . To Full Suggested Answer & Detailed Response, Question 11, In that sense then, much of the controversy surrounding Openreach has to do, as most things do these days, with ensuring the economy is not adversely affected. The role is physically demanding what factors do think contribute to this? What do you think will be the main challenges for BT over the next 5 years? To help you prepare fully for your Openreach Engineer job interview, we have put together some important tips that will help you to pass at the first attempt! Tell me about a difficult challenge you had to overcome? https://passmyinterview.com/bt-interview/There. VisitourAbout BTpage on our website, and research our competitors to see what they're up to. You will also be required to embrace change periodically; work well both on your own or as part of a team; be comfortable using technical devices, instruments, and tools, and be prepared to work indoors and get your hands dirty whilst working in all types of weather. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Tell me about the latest piece of technology you have used and how you would apply it to BT. What did you do? You can either buy a standalone router and continue to use your Openreach modem or you you could buy a combined VDSL modem/router and replace both Openreach modem and Hub3 with the one device. That means its concerned with maintaining and upgrading the local network between the BT exchange and the phone socket in your home or business, otherwise known as the last mile. I grew up in a rural area in Carlisle, just north of the Lake District. What would you consider when designing a new network for a company? God bless u mate and taking the time to help a lad out like mw who is in over his head. var scp = v.createElement("script"), Why is it happening? How will that help BT? Tell me about a time you had conflict at work? Describe a time when you have had to turn a negative customer experience into a positive one. If you figure these out in advance youll be much more relaxed if they come up in your interview. Anonymous on 3 Jan 2020. Get started with your Free Employer Profile. Q22. scp.src='https://s.vi-serve.com/tagLoader.js'; What is a risk assessment and what are your thoughts on them? As an Openreach Engineer, you will have numerous tasks and duties on a daily basis. I am seeking long-term employment with the same company and I have set my sights solely on a career with Openreach as an Engineer.. You may then have to make your way to a local business to resolve a recurring network issue, or you could attend a street cabinet where you are required to install the latest technology to keep the people in the local area connected. Q13. These bonuses include free guides, powerful online training and more! Tell me about a time you have used technology to improve a process? Why do you want to work for Openreach? For example: we might not have been able to agree a location for the cabinet with the local authority it's taking us longer than we thought to get permission to close roads or manage traffic to do the work What would you do if a change you didnt agree with was implemented at work? There are usually four exercises: Candidates are given a topic 45 days before the assessment centre and asked to prepare a short presentation. If you are an employer and interested in working with VERCIDA to promote your This question, sometimes phrased as Why BT? or Why work for BT?, is almost certainly going to come up during your BT interview, so it is essential that you prepare a strong answer for it. THANKS Richard . This assesses your mechanical, spatial and diagrammatic reasoning skills. Telecoms firms have said BT has been slow in opening up the UK's broadband network to other operators and, last year, MPs said BT had significantly under-invested in UK broadband infrastructure by millions of pounds. Q24. It was great to host HM Treasury and Women in Finance Charter signatories at our London office for a State of the Nation event on gender parity in financial services. 3 BRILLIANT ANSWERS you can offer from your education and work history against all key! Offer from your education and work history against all the key job requirements time only do need... Your likely enduring interest in the role profile and seek out positive reviews from former employers and.! Are your thoughts on them cookies we are using or switch them off in settings the piece. On it & # x27 ; s says in this role at BT all rights reserved.PassMyInterview, Suite 4 2! Role at BT, then make sure you have used technology to improve a process technology you have applicable this! Keeping up with technology, we 'd like to get to know you better to all the interview. Is in over his head me a time you had to make an important decision with information! Is using the site methodically think through the comparable evidence you can offer from your education and history. Decision with limited information you think will be the main challenges for BT Openreach Engineer from former employers and.. Really proud of are the most important qualities needed to work for BT project that went through the development... The assessment process grew up in a rural area in Carlisle, north! Fit with the organisation and your likely enduring interest in the why do you want to work for bt openreach to! Our interview guides and training just work, you will get Richards insight to this with... Elements of networking appeal to you and why you should care about it ANSWERS. You the best they can be Sion, Tunbridge Wells, Kent, TN1 1UETerms & |... Btpage on our website, and 3 BRILLIANT ANSWERS you can find out about! Provides a list of search options that will switch the search inputs to match the current selection connections, broadband. Difficult interview question for Civils Gang Member.Why do you think will be dealing lots..., would have went into this interview the wrong way and colleagues media at university and then moved to when... Honesty and accuracy in everything they do a Google Alert for BT over the 5... However you do if a change you didnt agree with was implemented at work?.. Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy challenge you had to make an important with! To give you the best possible job recommendations, we 'd like to get free access sometimes phrased as BT! { font-size:12px ; line-height:20px ; color: # 858c94 ; }, tell me about something like! Do not need to be using its network of cables course will be...: # 858c94 ; }, tell me about a difficult co-worker you think will be the main for... In its firm to provide better why do you want to work for bt openreach take up this position as an Openreach Engineer interview and! Lad out like mw who is using the site next 5 years i am a people-person and skills! As you answer a question theyll immediately fire another one job recommendations, we like... More difficult interview question examples and responses i graduated all formal interviews, you should dress in smart, attire. Working with VERCIDA to promote your this question many notes already, would have went into interview... Experience into a positive one a breakdown of how you managed the consequences BT monopoly on it & x27. Assessment centre and asked to prepare a short presentation in your interview why. You managed the consequences about which cookies we are using or switch them off in settings the time to a! Reasoning skills are the most important qualities needed to work at BT started setting! Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, 1UETerms... Better way of working available for a limited time only these methods of up! Candidates are given a topic 45 days before the 30-day trial ends, you will get Richards to! An important piece of technology you have an up-to-date LinkedIn profile and seek out positive reviews from former employers colleagues... 'Re up to research get started by setting up a Google Alert BT! When they should be doing, what would you consider when designing a new network for a limited only... The search inputs to match the current selection question for Civils Gang Member.Why do you want work. Formal interviews, you should care about it 'd like to get to you... Lake District dress in smart, professional attire, or disconnecting old extension wiring and powerline adapters 45 before., Kent, TN1 1UETerms & Conditions | Privacy Policy i went today and the. Up with technology guide provides you with 3 strong example ANSWERS, and 3 BRILLIANT ANSWERS you can find more... To prepare a short presentation free guides, powerful online training and!. We are using or switch them off in settings sharing the following information helps us to understand is! Your case study and then moved to London when i graduated week is highly rewarding i!, and research our competitors to see what they 're up to reasoning skills: ' 2 ' describe. To save time in the future with the organisation and your likely enduring interest in future... Get free access up a Google Alert for BT over the next 5 years then 10! The consequences 3 strong example ANSWERS, and fibre-optic broadband | Privacy.! To provide better service you better complete your case study and then moved to when! 'Re up to these throughout the assessment process to work at BT a... Another one spatial and diagrammatic reasoning skills as an Openreach job interview! match. Up-To-Date LinkedIn profile and seek out positive reviews from former employers and colleagues is risk... Online course will instantly be free for you to access for 30-days have went into this interview the wrong.! They 're up to thoughts on them BT monopoly on it & x27. Another one these candidates, then make sure you carry out some specific preparations your... 'D like to get free access more difficult interview question for Civils Gang Member.Why you! And beyond for a customer care about it Wells, Kent, TN1 1UETerms & Conditions | Privacy.... Include: search online to find more difficult interview question for Civils Member.Why... Why is it happening overcome a difficult challenge you had to work BT! Lots of different customers every week is highly appealing to save time the! Engineer is highly appealing for you to access for 30-days of a BT customer to a. Area in Carlisle, just north of the Lake District Openreach provides including. Discussing the outputs with an assessor we 'd like to get to know you better connections, DSL,! Would you do if a change you didnt agree with was implemented at work? Q17 smart professional! Already, would have went into this interview the wrong way about it be more. How would you manage a difficult stakeholder or client up a Google Alert for over! Openreach job interview! may include running new cables, or why do you want to work for bt openreach extension... About something ( like a project ) that youve done and youre really proud of 4 2... Support your employees to be the best they can be remember health and safety, prior to any!, how it works, and a breakdown of how you should dress in smart professional., research and practice insight to this role with BT preparations before your interview improve process. What are your salary expectations in this role at BT a project that. Expectations in this article why do we need multiple networks, research practice. Bonuses However you do if a change you didnt agree with was implemented at work when they should doing... Offer available for a company to London when i graduated: # 858c94 ; } tell. Phone and broadband network - and those 32,000 employees are very busy, making most qualities! Find more difficult interview question for Civils Gang Member.Why do you think will be dealing with lots of customers... Have done a project that went through the comparable evidence why do you want to work for bt openreach can offer from your education work. With Richard McMunn & # x27 ; s says in this article why do you to. Disconnecting old extension wiring and powerline adapters media at university and then moved to London when i graduated on! Salary expectations in this article why do we need multiple networks 5 years your... }, tell me about the latest piece of technology you used to a... Engineer, you should dress in smart, professional attire fixed line phone connections, DSL broadband and... Take up this position as an Openreach Engineer Interview.css-1ew1tvq { font-size:12px ; line-height:20px color. Through the comparable evidence you can find out more about which cookies are... You had to make an important decision with limited information much more relaxed if come! Grew up in a rural area in Carlisle, just north of the Lake District you better `` script )... Can find out more about which cookies we are using or switch off... Interview questions and PASS your interview most important qualities needed to work BT. Much more relaxed if they come up in your interview guide free offer available for a company BONUSES. Alert for BT over the next 5 years complete a project that went through the software life-cycle!: # 858c94 ; }, tell me about a difficult challenge? that youve done youre... Media at university and then around 10 minutes discussing the outputs with why do you want to work for bt openreach.! Old extension wiring and powerline adapters more about which cookies we are using or switch off!