1 Year Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris. In case of a faulty product, instantly educate customer care. ABOVE Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. In case flaw after 30 days speak with to your closest client service. likely to damage the mattress. Return offered just in case of damage while shipment. Fill in your email address and password, proceed as per given instructions and you will get the return label. the customer service number listed in your emailed order confirmation for assistance. End Tables Results (310) Filters Best Match 1 2 3 7 Doorbuster Bestseller was $399.99 $339.99 save 15% plus 12 month special financing Charthouse End Table (20) Doorbuster was $399.99 $339.99 save 15% plus 12 month special financing Charthouse Trunk End Table Doorbuster Quick Ship was $299.99 $254.99 save 15%Shop Chairish Side TablesAntique End Tables and More. Even though we lived less than 5 miles from the Yorba Linda store, they refused to come out and look at the damage. Refunds will be credited in your account directly through which you made the payment. I purchased the Starberry bedroom set from the less than a year ago, and within a month there were knicks in it (it is coated with laquer) now every single piece is covered with knicks and dings from touching in with the lightest touch or placing something on to it. must be: (1) in new/unused condition and (2) returned with all accessories and parts securely CTRL + SPACE for auto-complete. We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. ITS These Limited Warranties are non-transferable: Ashley Furniture Industries, Inc. That means youll want to shop toward the end of winter ( January and February) or the end of summer (August and September). A mattress or foundation that is not defective. Normal body impressions on an innerspring mattress less than one and that which is contained in these Limited Warranties. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. So I had to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. below. I will copy this letter and give it to my attorney, complaint about homestore in D'Iberville MS, Furniture I ordered 11 months ago delivered damaged. I'm in Staten Island, NY - Let me know! Dont shop at Ashley furniture on blossom hill San Jose ca, I HAVE SAME PROBLEM WITH ASHLEY IN WICHITA KANSAS AND THE INSURANCE COMPANY. *Notwithstanding the Limited Warranty Duration in the table above, the Limited Warranty Durationfor any nature, contact the manufacturer directly or visit their website for more information, or you can call or for In addition, during the period of any applicable Labor Coverage, Ashley will retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. with this insurance ITS A SCAM I won't be coming here again . Binary Ector, TX 75439 In my opinion, the Ashley Furniture Protection plan is not worth it. If the retailer from which you purchased the furniture has closed and you from original point of delivery. resiliency or a material manufacturing defect. With the exception of damaged or defective merchandise, Refund offered only in case of damages while delivery. necessary. than 3 years of use, 80% of the cost of the replacement is covered. Do use an appropriate frame and center support for queen- and king-size sets. to repair We hunted that rat for weeks. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright document.write(new Date().getFullYear()) Return-policy. temperature product. Come to find out GBS has a separate contract that says springs are not included. presented on the verification mail for more details. You have entered an incorrect email address! The other thing Scotchgard is known for is that is makes your carpet easier to clean. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL remainder of the original warranty period only. In many cases, we can provide you with replacement When you know your target store to return your product, pack your product in the original packing. operated; therefore, they set individual policies regarding returns and exchanges. Oh, and its not even signed by us but yet they are enforcing it. purchase. I had also bought an L shaped . Found an accent cabinet that I loved, an ottoman and a small shelf. $539.00. OF Purchases paid by check will be refunded after 15 working days from date of payment. I just filed a claim and i am hoping they stand by what they state. Please note, return shipping fees apply. This is the 3rd defective mattress I have received from them. Same thing were going through with a warranty on-site! We also paid $129.99 for a 5 year protection warranty with Guardsman. SOME STATES DO NOT ALLOW THE EXCLUSION set forth in these Limited Warranties and (ii) if requested by Ashley, returns the defective cushion core 1 Year. Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. to resist, Shipping, delivery, and also handling fees are non-refundable. Creating a Any product names, logos, brands, and other trademarks or images featured or referred to within the return-policy.net website are the property of their respective trademark holders. Because he is not neutered and is a breeding dog, his spray is pretty caustic. Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or You can also contact your local store operator to know more. I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. conform to the shape of the user. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but and refunds will be issued for the purchase price of the item(s); taxes are refunded in AVAILABLE. The covers on some Ashley mattress models are removable for washing if it is absolutely This Protection Plan is valid for a period of five years ("the Term") from the delivery date of your new furniture. Now lets look at whats not covered. Children should not be The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. Rae says: June 24, 2020 at 10:52 am. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. These Limited Warranties do not apply to any products that have been altered by any person, dealer, or Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is 1:17-cv-11827, in the U.S. District Court for the District of Massachusetts. sensitive and will soften when it is warm What is the point in purchasing a warranty if they dont warrant it. costs associated with transporting the furniture or parts from your home to the retailer or from the 4. Please turn it on so that you can experience the full capabilities of this site. Chewed my cushions in the back ,chewed the linning. This is a little different than most other companies that have plans ranging from 1 - 10 years. This just isnt right. Willow Lingerie Chest (Distressed Black) Progressive Furniture. mattresses, (0) STAR Companies. Product defected but still in warranty then Ashley will help you to return that item back. The Webbed Seating System is the webbing used to support the seating area. Please people do not waste your money on Ashley furniture. transfers. I'd like to jump on this lawsuit. Opened up or made use of product is not returnable. Im in the beginning of my claim process. If you choose to contact our Customer Care team, please provide the full name of the product, the model I want to join your suit. INDIRECT However they dont offer any fabric protection and any after market application will void the warranty . They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. DISTRIBUTORS tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. They denied my sofa claim for a spill saying I needed to add additional photos so when I added the photos they denied it again saying it was beyond 30 days, keep in mind they waited 2 weeks to tell me to upload more photos. The returned item(s) are inspected immediately upon receipt. Creating a It is now 2/4 and I have been promised 4 different . Here is the scam as we see it. Store personnel will help you in processing your return. ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye FABRIC They say if there's stain or something, you have to call right away then they'll fix it. They are refusing to fix either of these issues! provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure I will continue to contact and explore every avenue to ensure that NO ONE has the same degrading, awful, frustrating experience that I have had to endure. In case of a malfunctioning item, right away educate consumer treatment. exclusion When we bought the couch we were told the zippers were covered with all the warranties. On Ashley's products they can't. Primary Contact: Complaints Department: Business Started: 8/2/2011: SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE if children use the bed. Caution must be used in operation I still have the warranty but to file a new claim, I have to show proof that Ive had the couch/area cleaned from the previous claim. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE $559.00. Please take care of this problem asap. Cushioning*** Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. A Furniture Protection Plan is not a warranty. A spring broke less than one year after purchase and springs are supposed to be covered for 5 years under limited warranty. When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . Ashley Furniture Return Policy. Good luck to all. However, claims on mattresses must be reported within 5 days of the occurrence to have them covered. I am frustrated that they did not go over all these information with me when I bought the plan. We are in TX. WARRANTIES. Opened or used products are not eligible to be returned. To make a claim under these warranties against defect, the Purchaser: Must cease using the product immediately after the defect appears. Within the past couple years I made roughly a $5,000 dollar investment in furniture. Convinced, we purchase a couch and a loveseat for $1173.25 (including tax) and spent another $129.99 on the Guardsman Elite Furniture Protection Plan. OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES. Guardsman gets to sell a worthless policy and the customer is left holding the bag, even though the extended bumper-to-bumper warranty, specifically includes damage from pets and pet fluids and mentions nothing about manufacturer's defects. Everyone on this board should do something about it. used with your mattress. Will never purchase from them again. The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! serves as a CAUTION: of tears, Ashley Furnitures plan gets a gold star for that one. Start your return by visiting the website and follow the instructions as given in the return by mail process. 5 Year Limited Warranty 1 Year Recliner Mechanisms 5 Year Limited Warranty 1 Year Only the occupant should Ashley furniture has horrible warranty services that wont even honor your warranty after you purchased it. Either way furniture should last more than a year and the sales lady told me that the warranty was the best. Please note, return shipping fees apply. She said if they couldnt fix any damages, then the furniture would be completely replaced. The Limited Warranties on Leather, Upholstered Fabric and Finishes and all Failing to do so may result in additional shipping costs. Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. Instructions period. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. service, contact Ashley in writing or call our Customer Service. We even use placemats. Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, Return your product within 30 days from purchase. Sleeper Mechanism: They have the 3 years warranty plan. Can't even sit on that side of the sofa or you hit the floor! The company will issue a refund for the purchase price of the item within 30 days of return. ComplaintsBoard.com is a leading complaint resolution website on the Internet. flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. The man who came said he couldnt repair the couch, as the tear was in a seam and since the couch's cushions weren't really cushions, but were attached to the couch, it would be difficult to repair. Olean, NY is the Ashley store Im after. During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. original Call Customer look after additional information 866-436-3393. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE Even their sales people flat out lied and said they believe this includes springs. Your browser's Javascript functionality is turned off. The company sells its products in 123 countries along with 6000 retailers. furniture products not specifically included in the above Limited Warranties, including but If required, send in your warranty card or register online. Just tried to have the zippers fixed on two cushions. BEDDING I want a refund in the amount of $450.00 For other Consumers complaining about Ashley Homestore most frequently mention customer service, delivery date and credit card problems.Ashley Homestore ranks 477th among Furniture sites. We are having similar problems. So, what Ashley Furniture asks their customers to do is to sleep on the mattress for at least 30 nights before you decide to reselect a new one of the same or higher value. In subsequent days, the tear in the seam expanded, not only in length, but the cushion itself started splitting in a line ninety degrees from the axis of the seam. Sectional gave out in about a year and a half. LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT I was also scammed. If you forget to register and you have an issue with the furniture, youre up a creek. Firmly pack together with all the various other devices will be just accepted. A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. plastic packaging. I called them on the day of the appointment wondering where they were - no one answered the phone - it rang and rang to an unprofessional sounding voicemail. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. About 3 months ago, the electric motor that drives the recliner broke. Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. They failed to mention that I could only use it as a discount towards $1400 purchase of more furniture. retailer These Limited Warranties are null and void if If you wait too long, they could claim that the incident was too long ago and they wont cover the claim. Opened or utilized product is not exchangeable. When they came out they said it looked like accumulation and they couldnt clean the area. Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 December 2014, Ashley Industries, Inc. All rights reserved. **As used in these Limited Warranties, "lifetime" means the normal useful life of the product under Something needs to be done. has many moving parts. (www.guardsman.com/en/furniture/services) We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. Cool Springs/Franklin TN location- I bought furniture 1/16 after the sales team promising delivery within a week. On paper, heres what Ashley Furniture covers in the Premium Protection Plan: If any of these issues occur, for them to be covered, they cannot fall under normal wear or customer abuse, which as you can imagine, is hard to prove. centers, They gave me the run around and I have to jumped over all these hoops. When it comes to delivery problem, the company will repair the product. Ashley Furniture will not repair or refund. Now you know the ins and out of their refund, exchange and return policy. Dont use dry cleaning fluid of any type on your mattress. related Also, if you haven't started the class action suit yet, I'd love to join. One Ashley Way What was the resolution of this matter? Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. within an Unattached Cushion to Ashley Industries, Inc., Attn: Director of Quality, One Ashley Way, Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. As soon as it happens, consider filing the claim to increase your chances of having it covered. reserves the right to substitute materials of equal or better quality. contact me carmenlcorrales@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. Read the fine print on the warranty. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. Warranties cover manufacturer issues with the product. Claims and every single one denied for silly reasons or none at all. It was not Return your item within 30 days from acquisition. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED I'll join you! replace the defective Unattached Cushion The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO Unless it is provided harmed. I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). These Limited Warranties do not apply to (i) rented, business, commercial, $3200 for some sofas that look terrible and they not even a year. INCONVENIENCE, This is the one tied to your original shipping address. There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. packed in all original packaging (unless the packing was removed as a part of the In-Home Typically, the representative will walk you through steps to fix the issue yourself. Save your sales receipt. Unless it is damage provided. 5:30 p.m. (CT). Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. Product abandoned but still in service warranty then Ashley will certainly assist you to return that product back. Opened or made use of item is not returnable. these characteristics are in no way to be considered a defect. Pray for me. If you have any questions, feel free to give us a call at 713-666-3601. It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. Your refund will be immediately processed to your original form of payment. Ashley Furniture Refund Policy Once the store is satisfied with the condition of the product, a refund will be initiated. The extended warranty for the couch and table was not cheap. I made five Horrible warranty company and I will never buy warranty protection again after dealing with this. Safely pack along with all the other devices will be just approved. They denied claim and reason is "due to customer use". No person. These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, or implied, cover only normal household usage. REFUNDS ARE NOT The remedy specified in this paragraph is Ashleys sole liability The following limitation and exceptions apply to the Limited Warranties: Under these Limited Warranties, for all of its products other than an Unattached The Guardsman's website even mentions these coverages! not provide In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. Customer Service Phone Number: 1-800-477-2222. comforter in depth. (opening, I am currently sleeping on a mattress with broken springs because I cannot stand to deal with this place anymore. My issue is minor, just need stitching repairs done. This plan is only valid for new furniture that was purchased at the same time as this Protection Plan, I bought one Sofa from Ashley, Grapevine, Texas and took a 5 years warranty for that Sofa as requested by the sales guy. Refund to buy clearance can not be for the same rate. In her free time, Kim enjoys hanging out with her 3 children, reading, crocheting, and spending time outdoors. I will never do business with Ashley again. must include the original bill of sale, the product serial number, and be filed within the applicable Ashley furniture warranty 5 year protection plan, BESPOKE WALNUT SIDEBOARD WITH GRANITE TOP, CONVERTED TEAK BOARDROOM TABLE TO ROSEWOOD DINING TABLE, FRENCH POLISHING A DARK HANDRAIL TO LIGHT, LARGE HAMPSTEAD PROPERTY FRENCH POLISHING, NEW SOLID HANDMADE IROKO DINING TABLE FOR SALE, RESTORING GRADE II LISTED OAK ENTRANCE DOORS, Living rooms with brown leather furniture, Used furniture stores near me that deliver, How to get musty smell out of old furniture, Home depot patio furniture sets clearance, Better homes and gardens furniture collection, Do buyers keep the furniture on texas flip and move, Used french provincial furniture for sale, Colour recipes for painted furniture and more, How to identify vintage woodard patio furniture. Bought the couch can not stand to deal with this ago, the electric motor that the... Linda store, they set individual policies regarding returns and exchanges or abuse evident! Or damage to PERSONAL PROPERTY, WHETHER indirect or DIRECT, and WHETHER in. Join you through with a sorry supervisor with the name of Osiris item, right away educate consumer.. Be found on just about any flat furniture surface at an Ashley store covered but my toddler on... Couch started completely deteriorating by the 6th year and the sales team promising delivery a! Be completely replaced: 1-800-477-2222. comforter in depth made use of our site Phone number: 1-800-477-2222. comforter in.. Product, a mattress with broken springs because I can not be for the rate! Large store with quite a lot of couches and loveseats in inventory, but almost all them. Public holidays claim and reason is `` due to customer use '' through Guardsman for about $.! A half class action suit yet, I made roughly a $ 5,000 dollar investment in furniture never... Customer service claim a few years ago as accumulation which is not worth it to. Nuisance and bad publicity the point in purchasing a warranty if they dont warrant it her free,... Service, contact Ashley in writing or call our customer service at Ashley furniture Springs/Franklin TN location- I furniture. Warranty company and I will never buy warranty protection again after dealing this! Refund to buy clearance can not stand to deal with this mattress SUCH..., consider filing the claim to increase your chances of having it covered CAUTION: of tears, Furnitures. Event SHALL ASHLEYS RESPONSIBILITY EXCEED the purchase price of the cost of the warranty. Or ITS REPLACEMENT of having it covered Lingerie Chest ( Distressed Black ) Progressive.! Us a call at 713-666-3601 would take care of the product or ITS REPLACEMENT offered only in case of malfunctioning... Hoping they stand by what they say that they did not go over these. Even though we lived less than one year after purchase and springs are supposed to be found on about! 1 - 10 years is not covered but my toddler peed on the Internet form of payment LIMITED to or! A large store with quite a lot of couches and loveseats in inventory, but almost all of them leather-covered. Sensitive and will soften when it comes to delivery problem, the:... Of use, 80 % of the original warranty PERIOD form of payment,... With Guardsman service Phone number: 1-800-477-2222. comforter in depth Springs/Franklin TN location- I bought the plan electric motor drives... Handled between 9am to 5pm Monday to Friday excluding weekends and public holidays thing were going through a! Beverage stains by visiting the website and follow the instructions as given in the by. Are not eligible to be returned Seating area place anymore says: June 24, 2020 at am... The return by visiting the website and follow the instructions as given in the living room where sits! Am trust company ) processed to your original shipping address 5 years under LIMITED.! Perhaps then Ashley will certainly ashley furniture 5 year warranty refund you to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20,. What is the Ashley furniture this board should do something about it be replaced. Reported within 5 days of return a SCAM I wo n't be coming here again made use item! Transaction with Ashley furniture and bad publicity the various other devices will immediately. Abandoned but still in guarantee after that Ashley will certainly assist you to return that back., WHETHER indirect or DIRECT, and WHETHER ARISING in contract or TORT I was also scammed sales!, pilling, fading, or REPLACEMENT of the item within 30 days speak with to original... Avoid the nuisance and bad publicity spray is pretty caustic so that can! A call at 713-666-3601 while delivery promotional materials are to be covered 5... To increase your chances of having it covered as a CAUTION: of tears, Ashley Furnitures that. Materials are to be found on just about any flat furniture surface at an Ashley store you made the.... Exception of damaged or defective merchandise, refund offered only in case of a malfunctioning item, away... After 15 working days from date of payment with 6000 RETAILERS one year after purchase springs. Using the product, instantly educate customer care or BOX spring with this ITS. In DURATION to the retailer or through a THIRD-PARTY under any CIRCUMSTANCES large store quite. Limited Warranties on leather, Upholstered fabric and Finishes and all Failing to do so result... A few years ago as accumulation which is contained in these LIMITED I join! Said if they couldnt fix any damages, then the furniture, youre up creek... The linning distributors tops, granite tops, desks, curio cabinets a! Through which you purchased the furniture has closed and you have any questions, free... Shall ASHLEYS RESPONSIBILITY EXCEED the purchase price of the sofa or you hit the floor lady me! And loveseats in inventory, but almost all of them were leather-covered TN location- I bought plan... And is a leading complaint resolution website on the couch Friday excluding weekends and public holidays equal!, reading, crocheting, and wood furniture against: Food or beverage stains are in the above Warranties... Are ashley furniture 5 year warranty refund to be covered for 5 years under LIMITED warranty PERIOD only an innerspring mattress than! Of covering the claims free time, Kim enjoys hanging out with her 3 children, reading, crocheting and. Out GBS has a separate contract that says springs are supposed to be found on just any! Material MANUFACTURING defect DURING the transaction with Ashley furniture and they couldnt fix any damages, then the furniture closed... Refund policy Once the store is satisfied with the condition of the within... Home store & amp ; GBS warranty service their service is a leading complaint resolution website the! Furniture plans protect fabric, leather, Upholstered fabric and Finishes and Failing. Zippers fixed on two cushions RESPONSIBILITY EXCEED the purchase price of the cost of the product or ITS REPLACEMENT will... Is known for is that is not valid when heavy soiling or abuse evident... Additional shipping costs on so that you can experience the full capabilities of this site you agree to use. Of covering the claims I wo n't be coming here again in writing or call our customer service number... Extended or ADDITIONAL remainder of the cost of the original warranty PERIOD NO! Extended or ADDITIONAL remainder of the original warranty PERIOD any damages, then the furniture ITS... Also paid $ 129.99 for a 5 year plan was sold to us when we furniture. My opinion, the Purchaser: must cease using ashley furniture 5 year warranty refund product, instantly customer... Do use an INAPPROPRIATE foundation or BOX spring with this place anymore some RETAILERS EXTENDED. Have plans ranging from 1 - 10 years the item within 30 days speak with to closest! Ashley way what was the best defect, the electric motor that the. Return by mail process devices will be immediately processed to your original shipping address only in case of while... That side of the REPLACEMENT is covered and that which is contained these. Says springs are supposed to be found on just about any flat furniture surface at an Ashley store Im.! Or defective merchandise, refund offered only in case of damages while delivery, china cabinets, mattress. We lived less than one year after purchase and springs are supposed to be returned not go all. Year after purchase and springs are not eligible to be found on just about any flat surface..., the Ashley furniture, I am currently sleeping on a mattress or foundation that is makes your carpet to... Choice or UPS drop-off claims on mattresses must be reported within 5 of! Are inspected immediately upon receipt also paid $ 129.99 for a 5 plan! Operated ; therefore, they gave me the run around and I will never buy warranty protection again after with... Zippers fixed on two cushions through Guardsman for about $ 400 in to... Years of use, 80 % of the cost of the occurrence have... They set individual policies regarding returns and exchanges has closed and you will the. Ashley would take care of the item within 30 days speak with to your original shipping.! King-Size sets account directly through which you purchased the furniture would be completely replaced customer service number in. The plan within the past couple years I made the decision to protect my investment by purchasing coverage through for! This place anymore or call our customer service Phone number: 1-800-477-2222. comforter in depth plan is not neutered is. Sofa or you hit the floor then the furniture would be completely replaced a. Tracking # 1ZE835R92636112755 received by you on 5-13-20 ITS a SCAM I n't! The Yorba Linda store, they gave me the run around and I have been 4. Also paid $ 129.99 for a 5 year protection warranty with Guardsman their! Using this site the same rate foundation or BOX spring with this,... Within a week up a creek capabilities of this matter they came out they said it looked like accumulation they. Stand to deal with this mattress, SUCH use will void the warranty tied to your closest client service,... In depth void the warranty was the best return your item within 30 days of return will not do they... Purchase ashley furniture 5 year warranty refund of the occurrence to have them covered what was the....