La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. It has certainly changed, I would NEVER purchase from Lazy Boy again. A lot of the brands can have a pretty harsh recline with limited adjustment. Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. Went in to look at furniture. Here's a manufacturers rating chartI found it helpful.. Still on hold 1 hr and 27 minutes.ridiculous! Minh was are sales associate and was very helpful. I'm not satisfied with customer service from Lazy Boy and will be pursuing further action if I do not get the problem fixed or a refund. He was also friendly, straightforward, and did not try to pressure us. We got our recliner today, Randy and Jeremy delivered it and set up the chair. She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. I paid top dollar for this sofa, quality is poor and customer service is worse. but the same improper stretching and wrinkling ofthe leather to force fit the frame, back cushions bowed with too highattachment to the back frame so that the zipper welt can be seen where the backcushions do not meet the seat cushions. This was proving a considerable inconvenience because I had to ensure that I remained at home and available throughout the projected time window each time to be able to accept delivery. Not a stain or rip in the fabric and absolutely nothing wrong with it. We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. It was noted at delivery and a technician came out and fixed it. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. 10% off only. He really put himself out providing individual service. No one is acceptingresponsibility. My husband & I bought 2 Jasper power rocker recliners by La-Z-Boy in Greenville,NC & were very satisfied with the comfort levelafter 2.5 yrs, BOTH mechanisms that lift the footrests broke within 2 weeks of each otherthe store contacted La-Z-Boy who sent the parts for repairs which were PLASTIC..but the costs of repairs was $300 for both.within 3 months one of the recliner footrests broke again.we are both seniors with no children in the homewe are not rough with our furniture.I am so disgusted with La-Z-Boy for not standing behind this reclinerit is obviously a piece of junk to not even last 3 yrs.we will never buy another La-Z-Boy! My bad for accepting. So I called the company to have a service tech come out and look at it and I am being told that it is $60 for the service call and pick up to take it to the shop; another $60 to deliver it back; AND $60/hour for labor to fix the broken frame of the couch!!! Weeks Later Tech Arrives And Says Parts Have To Be Ordered. Will be quick to point out things not being considered so the purchase will be just right! However, they do not provide free shipping, provide samples, or accept returns. I suppose that couldbe from England or the transport or the delivery. DO WHAT???? BUT A very nice young man was more than happy to pick up where Sherry left off! We've never been emailed back. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. 10 weeks out and still no furniture. Looks great but the leather has various stains that look like spill marks. In fact, he even came out with one of their interior designers to help provide some input on color choices and the overall layout. As our move in date got closer I had to call the store for updates because I Haden's received any notification. Repair Made On September 23. I also have a couple of Bradington Young recliners I inherited from my mom. Ask for Kate when you go in looking! I have to add that I have had to deal with the effects of an incurable form of leukemia for the last 9 1/2 years, which has left me with immense bone pain, fatigue and hair loss. We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. If they had just repaired and recovered the chair, I would be a happy person. He never addressed any of the other issues. This meant we were expecting the chair to be able to be placed 4-6 from the wall. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. Ordered a $3000 electric recliner in black leather. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. This price range means you can expect slightly more premium options from FlexSteel. In addition, on Google they are only able to achieve a 3.6 star rating. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. I also learned that they had misspelled my name and contact phone number, which we corrected. I stopped at this lazy boy location after viewing lazy boy coffee tables at a furniture store in AZ. Pros of Lazy Boy Furniture. I think you should go with whatever brand fits your husband. Forget bulky, hulky eyesores. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. He was clear and concise about the product and we can't wait for it's arrival. We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. I'll be ecstatic if it lasts 10 years. We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! SHAME ON THEM! I didn't really specifically seek out La-Z-Boy. Also, as a renowned furniture maker, it sells products for every room of your house and has an extensive catalog of items. Thank you both for your help and consideration. There were other issues with the chairs, which we felt were brushed aside by the technician when he came to our home and by the La-Z-boy store. I had purchased a "recycled leather" recliner in 2013. Not always, Randy. We are very pleased. Even the delivery men wereastounded and took pictures. They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. I have bought four LaZBoy chairs, two of them as gifts. These 7 smart and svelte chairs some without levers have mastered the art of disguise, If a scarlet sofa or royal-blue recliner has your heart singing, here's help to make sure it hits the right notes, Learn the art of sharing a home, including paring down, trading up and talking things out, My father had his own spot in the house. DID I READ THATCUSTOMER SERVICE REPLY CORRECTLY???? We have waited since September for the sofa and since the middle of January for a repair. Three years later the couches look like they should be under a bridge. It's the only recliner that lets you recline the back without lifting the leg rest. We came during one of their "we pay the sales-tax" deals and ended up getting a recliner at a really great price. Wishing you the best of luck in resolving the problems. If they performed quality checks, the defects that were delivered would have been identified and fixed prior to delivery. I'll more than likely be asleep within minutes of sitting down but technically I'll still be sitting. We still prefer Lazyboy. Thanks for helping us get it done I wish all businesses offered your level of customer service Thanks Guys Mike and Tina. As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. Another 3 Or 4 Weeks Go By. I had voice mail they would ship parts after I pay the $13 shipping charge. I remember the service was good back when I bought from the old location on Moana. Made in the USA with Hardwood frames, mortise and Tenon joints, and steel Recliner mechanism for superior durability. He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. The key is to find a store that will service you well if there is a problem. England said to be a "lower tier" of La-Z-Boy. I initially had concerns about the company as a third-rate furniture store and now my concerns have been proven true. It took 6 weeks to get the first available appointment for someone to come out, evaluate and submit his findings. We bought a Flexsteel recliner, a reclining sofa, and a reclining love seat for our basement TV area. He then lied about the transaction, and indicated I was willing to accept an "open box" item - even though I had said the opposite in my e-mails to him. Elevate your relaxation with this small yet cozy Lane recliner Item Weight: 73 pounds Product Dimensions: 38 x 33 x 39 inches Upholstery Color: Ocean Materials: Wood, Chenille, Steel Bisbee Power Hi-Leg Recliner The traditional design is tough to beat. I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. The Noletta's genuine-leather recliner construction is beautiful but also expensive, making it one of the more costly recliners one can buy. When it was delivered 2 days later, it was stained, dirty and covered in white blotches. NOT NOW. It's a $2400.00 leather couch. What's another 100 bucks worth of quality naturals? Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! 30% off is a scam to get you in the store. Lazy Boy (La-Z-Boy) is one of America's most popular furniture brands. Does a company not stand behind their quality work anymore? Needless to say, I was very happy with my experience at this store. This is one of the best times to be an online furniture and home decor shopper. No matter how bad it gets, LAB has absolutely no obligation on their part to do anything. The salesman I dealt with gave me recommendations based on my needs. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. Extra 30 percent off and zero percent financing today. Great service and very pleased with everything. One of the most significant differences between Barcalounger and Lazy Boy is their framing method. I asked why only 10% off. Some things I could only find for sale online, and of course we would want to try them out first. I almost felt knowledgeable enough to sell the furniture when it was time for us to take our leave! Cause friction of the non leather. I found another chair asked if could just bring that one back and up grade and pay the differance. GO SOMEWHERE ELSE. Very helpful and triple checked measurements. Lazyboy has more positions on their chairs than the others do. Frank suggested another and worked perfectly. The Best Home option has more colors available and lets you choose between 459 colors. BIG buyer's remorse. I learned a valuable lesson, always look at reviews when buying any big ticket item! I paid in advance for the sofa. Thank you! We did not spill or have anything that would discolored the leather. We were lucky to catch their 4th of July sale and got a great deal! Had customer service come out to fix a few things, they were great, no questions asked, just came out and did the repairs. Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. Not sure why because if he didn't fix it the first time I have zero faith that he will fix it this next time. FlexSteel products will cost you $699 to $3299, and Lazy Boy products will cost you $699 to $2999. The average price of a La-Z-Boy recliner can range from US$299 - US$4,000 depending on the fabric and upgrades you end up choosing. DH was injured several years ago and often is unable to sleep in bed. Ashley Furniture and La-Z-Boy are popular brands with long histories of fulfilling shoppers' indoor and outdoor furniture needs. She's had to talk to these people while on her job, we've both had to take time off of work, she had to discuss it again while on a recent vacation. Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. The couch was delivered broken. So I went to La-Z-Boy furniture. I later returned with my wife who decided to price out a couch as well. It's not the furniture of our past fondly remembered. She is attentive without being pushy. We'll go through the top picks and talk about the ins and outs of La-Z-Boy's offerings. Now they tell me one will be delivered but the other is still out there. Went to find two chairs. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. | Weight limit - 500 lbs. 50inch , seat size: 22*20. (I told the young saleswoman at Lazyboy yesterday that I thought most of the fabrics looked like the belonged in my grandmother's home, and she said, "Well, you ARE buying a recliner!" Not sure what the issues are supposed to be with them? Everything they recommended worked out very well. We filed a claim. Ended up customizjng with glider mechanism and metal handles. Stress, discomfort and months of trying to deal with these people. I waited nearly 7 months form buying to actually getting it and am completely let down. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! The best part about La-Z-Boy furniture is the comfort factor. Shopping was easy and he didnt pester us while we were browsing through the store. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. I purchased a special order sofa with the local Eugene La Z Boy, on February 24th, 2021. Model Fortune Laztime Full Recline. We just had a GREAT experience with Patty. Seems tome. Thanks Patty, Kim & Dennis from Novato. Many options available. They really work on pleasing you. Most people who have commented on a particular brand and its durability have referred to furniture they've had for many years - a testimony of how reliable some of these brands were in the past. It's the first time I had bought anything from Lazy-boy, and I will never shop there again. After not getting a call to discuss the next step I have been on hold for 1 hour and no one is helping us. Most of La-Z-Boy pieces are handcrafted here in the US at one of their 5 manufacturing plants and made from US and imported parts. The electrical components have broken as well. I do not sit on it that much as most office chairs, probably once every other day for about an hour. the man in customer service would not look at the defective board because the warranty was over. The salesman stated he used to work at the La-Z-Boy store! Linda R, so sorry to hear of your terrible experience. DH is tall and has a tall man's Lazyboy. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. He was extremely knowledgeable and kind. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. Will certainly NOT ever buy a Laz Boy product again. 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