I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert was still TBD, as I'm usually stuffed after the main course. Lie-flat mattresses, bedding and a turn-down service are among the other attractions, while the inflight entertainment (IFE) will be delivered on 18-inch screens. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. One other thing I didnt like is that there werent individual air nozzles at seats. Or maybe there were some trainees onboard. This site does not include all credit card companies or all available credit card offers. Or maybe there were some trainees onboard. Again I have no idea about the market positioning of this product. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. The only challenge is the pace of service, but I trust that over time that will work itself out. The airline predominantly used dark blues and grays, with splashes of deep brown to give the cabin a warm, rustic feel while at the same time being fashion-forward and modern. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the arguably unfairly high reputation. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet has 16 business class seats plus 28 premium economy seats in that space. Compare the cost in points or miles to cash, and see which option is best. Admittedly the food was a bit heavier than Id ideally like, but I at least liked that they had a lot of local dishes. Enrollment required. Sounds like they did a great job (other than the big issue you pointed out). Improve earnings, maximize rewards and track progress toward dream trips. See more about our ethics policies here. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. They're planning on launching a custom built lounge next year though. I wish WS luck, but I won't be patronizing them. They really tried to provide Qatar Airways levels of service in every way. To finish off the meal I decided to order an ice wine, simply since thats not often something you see offered on a flight. WestJet might have one of the best business class meal services Ive seen on a transatlantic flight. With some experience and a few months, the meal times shrank dramatically to acceptable levels. The one glaring problem is the pace of service. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. 10 minutes later warm towels were distributed. The climb out was smooth, and I loved the views of the snowy plains departing Calgary. The PAX to FA ratio of your flight was 8:1 (assuming all seats were full); for comparison sake if we pick a Delta A350 for example which has 32 seats in Biz and typically has four FAs working the cabin and one in the galley we get a better ratio of 6.4:1 and it's also more efficient with less running back and forth and the ability to focus on the tasks at hand. In terms of sheer volume, the IFE selection was strong, with about 100 movies to choose from. I wish WS well on this 787 endevaour but unless they go into a JV with AF/KL/DL or join Skyteam, then I don't see the economics working. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. Well, of course, having loaded 3 large planes inside a 787 cabin things were going to be tricky for the F/As. In short I think WestJet's problem is that they don't have the economies of scale on this aircraft configuration needed with the 16 seats to staff the cabin in an efficient way as a 5.3:1 (adding 1 FA) probably doesn't pencil out for them. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. You can only take off so much clothes. On the plus side, everything about the food and presentation was on par with Qatar Airways and any other top business class product. We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off If they are on, i shut them off. First, the carrier has gotten much closer with Delta, my carrier of choice, and thus has provided me with another option for collecting Medallion Qualification Miles and Medallion Qualification Dollars. WestJet has a fairly premium-light configuration on their 787. Yes it was 'scripted' - but it was appreciated and an individual touch. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet squeezes both business and premium economy in that space, and then the rest of the plane is economy. The decor of the cabin looks economy, no PJ to offer? This is the first flight review to publish with TPG's updated scoring system, and you will notice different point allocations in certain sections of the flight. @ benjinito -- Hah, I figured the Air Canada comparison was the most relevant, though I do wonder how many airlines I've flown with that type of seat RE: Air nozzle on Boeing planes - it is an option that the airlines chooses to add at an extra cost. I happen to live under one of the inbound Atlantic flight paths to LGW and, clear sky permitting (because England), often see the ancient ex-QF WJ 767s coming down slowly - they have about 20 mins to run. Excellence El Carmen is also home to a world-class Spa, state-of-the-art fitness center and an exceptional range of activities and services. Waiting at my seat when I boarded were a comfortable and high-quality pillow and plush blanket that felt like it would have been right at home on a comfortable couch in someone's living room. I travel for pleasure only, no business. This way, I could keep most of that out of sight. WestJet offered three Wi-Fi options for this flight: a 90-minute pass for CA$10.99 (about $8), a full-flight pass for CA$21.99 (about $17) and a 24-hour pass for CA$32.99 (about $25). You should tally up how many business products you've actually tried! Then to the right of the seat was an armrest that could be raised or lowered, which also acted as a storage compartment. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. Third and each additional bag: $100.00 CAD / $118.00 USD. I mean WS only have one lounge, the Chinook which they recently took over at YYC. Tables individually laid up, espresso based drinks. Lucky, why did you say that you've only flown pods on one other airline before? Our food service and menu offerings vary by cabin type, aircraft and flight duration. Well, there was one huge problem with the flight. The service was slow. But as I dug into the selection, I wasn't impressed. They have ten working in economy? 2 Selections vary depending on aircraft, flight length, time of day and availability. I'm not buying the 'on demand' part here. You are thinking of Air Canada. It was so clear that they took a lot of pride in this product, and their enthusiasm was endearing. This reflects in the marvellous service. I took this opportunity to play around with the entertainment system. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. I mean, how could I not? I am waiting for WestJet do do a 36,000-ft poutine, just for fun. I pressed the call button, and within a few moments, the FA was at my seat and I was ordering the poutine along with a Diet Coke. So I'm more disappointed when a newly delivered plane doesn't have air nozzles, than when an older plane doesn't. Well, thats to Heathrow, I prefer Gatwick.. WestJet absolutely made the right call with that -- I was so impressed by the way the cabin felt at once high-end but relaxed. And the crew was fantastic: relaxed and collegial, but also laser-focused on serving the passengers. Montreal is not a WestJet hub. Welcome onboard, were so glad youre here today. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. Yep. It was slightly overweight, so it wasn't allowing me to send it on to Calgary Airport (YYC). The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. That's a lot of Amex points. The reason I enjoy the myriad of reviews is that they seem preposterous in an enjoyable way. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. There were no check-in counters but rather several self-check-in kiosks with a central area for customer-service agents to assist passengers as needed. New planes, classes of service, and service flows take time to get used to. I enjoyed my J flight on this aircraft from YYZ to YYC return back in February. . Unfortunately I only slept for a bit over two hours, as the cabin lights were turned on 1hr45min before landing for the breakfast service. Back in the day, Lufthansa was, for you, The Best Airline In The World. Most important was the hard product was insanely wonderful. AF/KLM will happily compete with WestJet, they already offer much cheaper fares, all the while they use WestJet's own domestic network for feeder traffic! Amex Canada Platinum Cardmembers: a couple searches on Amex Travel Online, of Westjet Business Class YYC-LGW roundtrips in June 2019, returned a nonstop with a banner "International Airline Program - Platinum Benefit" at CAD$3,979.32. Neither is this North American Airlines sleazy PR as suggested previously. Canada, Flights, UK January 2, 2020. WestJet offers a full dine on demand experience in business class, so you can have what you want when you want. The seatbelt sign was turned off 10 minutes after takeoff, at which point the crew closed the curtains between cabins. A WestJet agent at the airport check-in counter explained that virtually everyone onboard had purchased a pre-select seating (totally false when I spoke with other passengers); hence there were no seats available for me to select when I checked-in online. Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. Stories of 3 to 4 hour services were not uncommon on the initial flights. Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. I was also offered some truffle popcorn to go along with that, which was a nice change of pace from the usual nuts that airlines offer. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. Prices may not reflect real-time pricing or availability. For one thing, I imagine there wasn't much space left in the aisles. What the heck! Enjoy Westjet's Canadian-landscape-inspired menu in Business class, with a choice of salads, mains and desserts available at any time for your convenience. Maybe because it was new or maybe because it felt like personal service was alive again. Interesting that it was the same in Biz on your flight. The crew then spent a while in the galley preparing, and 45 minutes later I was offered another drink, so I had another one of the signature cocktails. I agree with Neal S. and don't buy into the learning curve theory. Most helpful comments ( as chosen by the OMAAT community ). Their every flight, except this new London one (only from a place called "Calgary"!) The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Hello from London! So while WestJet is a well established airline, I almost felt like I was flying a brand new airline based on the fact that this was a completely new concept for them. Reminded me of Wardair or Canadian Airlines but better. ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. First I walked through the four rows of premium economy. Logically I was expecting that wouldnt be enough, though oddly there was never a wait I guess everyone else in the cabin had the bladder of a camel. Otherwise, great looking cabin and food. My experience with SQ is that they're a solid airline, but they charge a premium and their ground product is lackluster. Is this your first time in WestJet business class? 619 were here. It may have had a flight departing to London at the gate next door just an hour ago. On one carrier I worked with we presented each biz passenger with a welcome letter signed by the captain. Sounds like they did Wow, great to read a review of a brand new business class product. [flight_stats ticket-class="first" review-stat-section="Food and Beverage" tpg-rating="18" tpg-rating-max="20" live-tv="0" tailcam="0" headphones="0" meals="2" champagne="Lanson Black Label Brut" dine-on-demand="Yes" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Canadian low-cost carrier Westjet has unveiled its first-ever business class seat product, which is set to debut on the airline's upcoming Boeing 787-9 Dreamliner . Happy to read your insights and see your good phots - I have been waiting for your Westjet review for a while (as I am sort of from Calgary where Westjet is based); Thank you for the insights - HAPPY to see the Westjet attention to showcasing local Canadiana such as the Maple leaf livery and Canadian cuisine; did Westjet showcase Canadian wines? Only a fool would imagine that what we are having is a sincere and willing interaction between two adult strangers. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. All the best to Westjet, hopefully they capture market share away from the disaster and absolute crap that is Air Canada. I rather have the KLM experience. My advice is travel with layers. Everyone was also given a candy in the shape of a maple leaf. Similarly, I liked the style of the menu and wine list. My appetizer was served 3hr after takeoff This is WestJets first attempt at a true business class, and they really went all out in offering a fantastic product. As far as redeeming SkyMiles goes, I haven't been able to figure out a way to do so. That was my one criticism in my feedback to the carrier post-flight. They aren't part of an alliance. She is so wise. New planes, classes of service, and service flows take time to get used to. Learning a business class service in class will only get you part way. Seldom travelers may not get enough value to warrant the cost. each option offers a different level of comfort and amenities. Only North American Airlines like to engage in this insincere patter straight from chapter one of Sleazy PR Weaselwordsand its surprising that Canadians would fall for it. It's way more expensive than WestJet's regular budget long haul product and more expensive than that offered by the major carriers!? The WestJet 787 Business Class features dine-on-demand service, so you can eat anytime you want. The meal is served with salt and pepper shakers that resemble the Canadian Rockies! Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). Drivv powered by Courierboard can connect you to a network of top courier deivery companies in the greater Lindale area, with professional delivery drivers able to handle your same-day and custom delivery needs. I love WestJets finishes for the cabin, which reminded me of Virgin Australias 777 business class. WestJet 787 Business Class dining service Small dish: Salmon Mille-feuille Small dish: Italian Antipasto Main Course: Alberta Beef Short Ribs with a glass of ice wine from Ontario Main Course: Scampi Ravioli Dessert: Pie Junkie Sour Cherry Pie Salt and Pepper shaker resembling the shape of three sisters of Rocky Mountain Being a flight attendant - and one that works for Westjet's main competitor - it just isnt fair to assess how long a service took a few DAYS into a delivering an entirely new product. Our points-obsessed staff uses a plethora of credit cards on a daily basis. What makes you think you are in the majority in thinking they matter? For an explanation of our Advertising Policy, visit. Frankly, I was ready to not stop eating for the entire flight. View Menu. About 30 minutes after boarding I was served my pre-departure champagne (WestJet serves Lanson Black Label Brut in business class). Theres a huge array of movies and TV shows, in addition to the moving map. With it being a new product, I doubt they have worked out the details for point conversion yet. NICE! Great! its extra complicated. Whether you're flying for business or pleasure, you'll appreciate the extra space and amenities. As an ex FA, I'd say staff levels are not to blame. 3 Overweight and oversized baggage fees may still apply. Its why I like the more self-confident and self-contained service culture of, say, KLM or Qantas. :-). I had in my head that West Jet was a low cost carrier and so was surprised when I found that they had a Business Class and that it looked on paper as though it was on par with the other full service carriers. I had assigned myself seat 4A, the window seat on the left side in the last row. And the dishes are making me hungry. Last night I took a flight I was really excited about. I would experience some of what you described as intrusive and it would make me uncomfortable. to take over. Enjoy contemporary, Canadian and globally inspired hot meals, served on dining ware inspired by our rich Canadian landscapes. It's a very important part of the flying experience, especially with someone like me that tends to feel warm. . Westjet crew are used to one style of service. While WestJet is a close partner with Delta, it's not easy to redeem miles for flights up front. "Similarly, no trays were used, but rather everything was placed directly on your tray. Seat 4K. Especially an airline that previously didn't have business class. It's all very well, Westjet isn't bookable on loyalty points. Westjet 's Booking Reservations Service. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. How are the FB Award redemption rates for WS J? Please view our advertising policy page for additional details about our partners. This is great - you can earn DL miles with them right? Neither is this North American Airlines sleazy PR as suggested previously. When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. If cold, add one. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). The food-and-beverage program was not the best I've ever had in the sky, but it wasn't too far away. Update: See here for my full review of WestJets 787-9 business class. The personal television was in a fixed position on the back of the seat in front, and the tray table slides out from underneath the TV, and can be folded over in half. Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. After one hideous Air Canada experience Id give them a look if the price is right. It was on the basic side, with an eye mask, lip balm, hand-and-body lotion, earplugs, a face wipe and a pair of socks, but it did the trick. Depart: 7:20PM This is especially the case since the rise of the ME-3 and how SQ's product just doesn't stand out as it once did with. Then to the left of the seat was a literature pocket. 9 May 2018 by Craig Bright. I enjoyed the cappuccino, and once done with that ordered another coffee. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. By the way, I thought the menu looked really, really good. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. If youre hot, remove a layer. As I was making my way through my cocktail and popcorn, the FA came back to begin setting my table for lunch. Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). Dinner in under 2hrs is almost guaranteed. I have a home in Nova Scotia where sadly, WestJet's transatlantic services to London and Paris have been cancelled due to the grounding of the Max 8's (along with Air Canada's Max 8 service to London), so for the time being Europe-bound passengers are being routed through Toronto or Montreal, which is a pain. Second, the airline has begun receiving brand-new Boeing 787 Dreamliners, equipped with a very competitive-looking business-class product that it flies between Canada and Europe. Aircraft:Boeing 787-9 The seatbelt sign was turned on about 20 minutes before landing. I personally hate it when the pace of serving the meals is hasty or fast, no PJ to?! Companies or all available credit card companies or all available credit card offers except this new London one ( from. Neal S. and do n't buy into the learning curve theory an older plane does n't have business features! Australias 777 business class on a transatlantic flight, in addition to the service a leaf. 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