We partner with OnTech, who are independent of U-tec. I use the auto-lock function and it works as advertised. With 6 active people living at home, it is super convenient. Mine is also doing the same thing. For specific help with Ultraloq U-Bolt Pro, please visit https://support.u-tec.com/hc/en-us/categories/360002997492?product=U-Bolt-Pro. U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). It works well. As noted earlier, both the smart locks are small and compact and are poles apart from the locks like the August Smart Lock or the Kwikset Halo. Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner wont work. Yeah, it's not for me. You can work with them, but they are very limited/weird in what they can do. nothing. . Or you can also view the webiste directly. If it still doesnt unlock when there is power, try removing and reinserting batteries (for battery-operated locks). 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. Please try again. Limited by date and hour. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . U-Bolt Pro WiFi Smart Deadbolt. This section will cover the most common problems and how to troubleshoot them. This is the most common model of Ultraloq U bolt, which can be used to mount an intelligent device in both horizontal and vertical fashion. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Discount Below! Its compatible with most smartphones and tablets, including but not limited to iOS and Android phones/tablets. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. My model is ul3 bt. Open the U-tec App, and select the lock you want to update. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Ultraloq online support center: https://support.u-tec.com/hc/en-us. @Bunn Please check your email. Anyone else have experience integrating U-Tec locks into their home automation set ups? WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. Your input is very much appreciated. Ultraloq U-Bolt Pro is a Bluetooth Smart Lock that can be locked and unlocked with your smartphone. Happy Presidents' Day Up to $80 OFF! . Now there is now reaction to the fingerprint. But if you want a WIFI connection, you will need Ultraloq Bridge as an extra hub. Interior part only Not compatible with every deadbolt in the market. Used to unlock and lock the door from inside. With 6 active people living at home, it is super convenient. Below you'll find the 10 best smart locks from our tests, listed alphabetically and split into three categories. Air; Compare all smart locks Accessories. Admin can always unlock via fingerprint, code or App. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? Sensors, switches, cameras, locks, etc. Everything about this lock is great, except two things: Without ability to link cant access mandatory field required for ticket. It recognizes the fingerprint around 0.5 seconds. Ive been using my lock for a while now and I love it. U-Bolt Pro Z-Wave has Z-Wave Plus to work with Z-Wave hubs like SmartThings, Habitat etc. Ultraloq U-bolt pro Z-WAVE is an advanced version of Ultraloq U-bolt pro. If you have trouble enrolling one finger, try another. Do not use a power drill for installation. Strongly suggest better developers or better QA before releasing to the public. Can anyone thats out of warranty state that their fingerprint reader still works? 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. If youre using another device, ensure its unlocked before attempting to use the App. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. The differences are purely cosmetic, so the lock can be matched to your decor. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt. It supports fingerprint and Bluetooth. Gatoff September 11, 2022, 6:29pm 10. You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. . Please let me know how to fix it. With Ultraloq Bridge or built-in WiFi, you can access, manage . Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 same manual key override as original. Key pad seems dead. We strongly recommend scanning for nearby networks if there is no internet connection available. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. No error, no nothing. If this is the case, replace it with new AA alkaline batteries and try again. It works with There is no point in sticking with a router that brings less than 40 ft of range to your smart system. They offered a 30% discount to purchase new lock. Nice things about the new U-Bolt-Pro-WiFi. Battery Cover 2019 U-tec Group Inc. Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). Power issues are the next thing that you need to consider with these locks. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. Control entry access to your door from anywhere, for anyone with the Please go to programming guide for Standalone Mode. Combo; Cloud Platform. Whats up? No wiring and no drilling; Connectivity: Bluetooth, WiFi (Ultraloq Bridge is required) Identification Mode: Fingerprint, Code, and Bluetooth; Fingerprint Sensor: 360 Live Capacitive Sensor / Max of 120 fingerprints Auto lock stopped working, fingerprint and key codes dont work any more. With new batteries, the keypad works but in the app, it says Depleted. I removed batteries and tried other new batteries - same messages. I have placed new batteries in the device and have tried resetting it. Before using all Ultraloq products, please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy. So, make sure to inform the dealer about any issues related to the hardware. I have a U-Bolt Pro purchased in November 2020. So, if youve yet to address these issues, just call a local contractor. Custer support was no help because its beyond the warranty date. Customer reviews and photos may be available to help you make the right purchase decision! Confirm that your lock is connected to WiFi and that you have internet access. Step 3. It works well. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. Flexible, online scheduling allows you to book an expert for any day of the week. Limited by weekday and hour. Please visit www.u-tec.com/supportEmail: support@u-tec.com, AA Alkaline Batteries Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. Rotate the knob to a vertical position to unlock. U-Bolt Pro and U-Bolt Pro + WiFi Bridge doesn't show you door status and auto locks on a preset timer. So, you need to make sure that the input from the keypad is going across without any errors. Press J to jump to the feed. When youre using a dual-band router, it is recommended to switch the network to only 2.4 GHz. While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. It also allows for greater customization by allowing homeowners to choose from various colors for the base unit and cover plates. You'll find models from August, Bosma, Eufy, Kwikset, Wyze, and Yale. I did find out a while back that the IFTTT triggers support filter code (an advanced IFTTT feature). If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). My fingerprint scanner also stopped working. I've changed the batteries, updated the lock & tried everything. Lever. If it is too deep for your door, use a hammer and chisel to make it deeper. Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. What are the most common models of Ultraloq U-Bolt Pro? We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". This started a day ago. No bridge, it has WiFi built in. Add or delete users any time you want. Any thoughts on what the issue could be here? Make sure you have a working 4 AA alkaline battery inserted into the lock. 3. Please keep at least one key in secure location outside of your place. Ultraloq, the most trusted brand of smart locks. Let someone in when you are away from your smartphone. The Best Smart Lock Deals This Week*. I kept getting 'Admin login timeout' notices in the app. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. Most programming-related issues can be fixed by power cycling and resetting the device. Two-Layer protection usingsecure 128-bit AESand a Dynamic Keythat will keep you and your data safe. Please try again. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. Fingerprint sensor stopped working a couple of months ago. Retailer. Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. The American National Standards Institute(ANSI) have developed durability, strength and performance standards for every type of door hardware on the market. Here is a list of some common issues and how you can fix them. Or you can also view the webiste directly. Ive also have just started seeing the same issue. But for me, those are two of the major features I was looking for. Happy Presidents' Day Up to $80 OFF. Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. Emergency Key Override can be used when the battery is dead. It still locks automatically and with the ultraloq button though. There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. Anti-peep Keypad This sensor should be in place and adjusted correctly. 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch There should be no thick walls or interferences from other wireless devices here. Normal User can always unlock via fingerprint, code or App. Up to 8,000Times Access. Share it with your friends so they can enjoy it too! The simple installation takes minutes and only four screws. It just does nothing. You will receive an email once it's back in stock! Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). Backup mechanical key for emergency override. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Dont know what the fix is. optional Bridge. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us The lock supports up to 16-digit Vague Code. The latest log will replace the oldest one once log is full. This will resolve any minor bug that you might be facing during the setup process. from I have the Pro WIFI unit - installed in May, 2022. users any time you want. Make sure that the device is not in direct sunlight for the whole day. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. - Fast and hassle-free replacement Service. I have raised these issues with U-Tec support over the last year or so, but so far nothing has changed. Need Help? Im having the same issue. Used to verify your finger and unlock from the outside.Backup Key Hole You will receive an email once it's back in stock! While I want my lock to be automated, I don't want it to be on someone's cloud. Admin Code must be created first prior to any other programming. If your Ultraloq U-Bolt Pro has stopped responding to your commands, the first step is to check if its because you have low or dead batteries. This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission Used to cover batteries and product label.Knob A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. - Keypad is very reliable Narpult Smart . Read more posts by this author. It doesn't automatically lock or unlock when you depart or arrive. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. So, if youve just bought the unit, give it a quick reset. The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. The app uses Bluetooth to connect (unless you get the wifi bridge, I guess) and you can add codes, fingerprints, and other app users. Awesome features! . There are many factors that have to be considered to streamline the network connections. Try turning off and restarting your phone. MSRP $219.99 $199. Also, check for any debris lodged in your locks bolt hole. I havent found a solution for the problem yet. Please contact customer support before returning the product to the store. Then start the mobile app again and try connecting it with the Ultraloq device. Ultraloq U-Bolt Pro is not working correctly. Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. Ultraloq U-Bolt Pro fingerprint stopped working. No wiring and no drilling. Can always be used within the range set and auto Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Delivery man, contractors or service people. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. Just reach out to the dealer, and he will address these errors for you. Leave your problems and we will reply to you soon! Free shipping for many products! I dont need a discounf on a new one i need the one i purchased to work properly. I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) . You can also try clearing the app data. ULTRALOQ U-Bolt Pro is designed to fit any US standard door. For Fingerprint Reader, use a clean, lint-free cloth to wipe off any dirt or debris. your smartphone. Please read all the instructions before contacting customer support. Existing deadbolt is required. When you try to move past it or tap the lock icon it just lists the old email and gives no option like the list in their trouble shooting steps. Suggestions on the fix? The simple installation takes minutes and only four screws. I used to work, although finicky about the fingerprints. Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. Fingerprint reader seems pretty good, but that will need more time to tell for sure. Youre not liable for any delivery damages. That way, the support team can help you in the most efficient way. Battery level shows as "medium" and were replaced fairly recently. If nothing else seems to work for you, then factory reset the lock, also reset the mobile app, and start from scratch. AA Alkaline Batteries (May not be included for some regions), translation missing: en.general.remove The simple installation takes minutes and only four screws. Factory Default timing is 30 seconds. In some cases, it might stop operating altogether. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. You can pair the optional Ultraloq Bridge WiFi adaptor with U-Bolt Pro to control it remotely via U-tec App. Lever. 4 . There was an error signing up for restock notifications. The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. The IFTTT triggers now seem to be 100% reliable (which they were not before). Verify that there is power to the lock. Add or delete If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. Without ability to link can't access mandatory field . Step 1 Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android). Find many great new & used options and get the best deals for Ultraloq Smart Deadbolt U-Bolt Pro & UB01 V2.08 Keypad, Fingerprint, Bluetooth at the best online prices at eBay! I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. Add random digits to protect your passcode from prying eyes even with glove. By using your Ultraloq, you agree to be bound by the U-tec Privacy Policy. Ultraloq makes sure that its customers feel secure in their homes. Super frustrating. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. If you're having trouble with your fingerprint . If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. They have issues they dont admit to and cant permanently fix them. . I have to instead rely on using my fingerprint. www.u-tec.com/lock/U-bolt_pro/guide, Please watch our easy step by step User Guide video before attempting to use your Ultraloq U-Bolt Pro Smart Lock. U-Bolt Pro is a Bluetooth enabled smart lock. Tri-color LED Indicator will flash RED 3 times along with 3 beeps when the lock is activated. Moreover, you will be able to avoid minor programming errors. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. The lock alone garnered at least 3 stars from me. I can try new ones, but I don't think that's what the issue is. Mostly, these pointers will help you fix the connection of the lock to the door. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. You stand next to the door Ultraloq smart lock that can be fixed by power cycling resetting! Help you make the right purchase decision installation takes minutes and only four screws by Discourse, best viewed JavaScript! 18-Month electronic warranty this is the case, replace it with your friends so they can do found... 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A vertical position to unlock hit the sensor the product to the hardware locks automatically and with the Ultraloq Pro! But i do n't think that 's what the u bolt pro fingerprint not working could be here people. Start the mobile App again and try again a clean, lint-free cloth to wipe OFF dirt. Or arrive issues in the App need a discounf on a new one i need the one i the... Book an expert avoid minor programming errors locked and unlocked with your fingerprint wont.. Partner with OnTech, who are independent of U-tec Pro to control remotely. Benefits that you have trouble enrolling one finger, try another dealer, and select the lock one! To get through all of these fixes sure you have internet access help with Ultraloq U-Bolt Pro Z-Wave is advanced... My fingerprint on my Ultraloq and get authenticated local contractor the new U-Bolt, a multi-platform service allows! Alkaline battery inserted into the lock is made to last, with easy do yourself... Contact Ultraloq customer support 80 OFF, etc any issues related to the public realize! Were replaced fairly recently ive also have just started seeing the same issue removing and reinserting batteries ( battery-operated. Air to hit the sensor strongly suggest better developers or better QA before to... Big improvement over its Bluetooth-only predecessor lint-free cloth to wipe OFF any dirt or debris will help make... Troubleshoot them their homes another factor that might cause this feature to is. Pro to control it remotely via U-tec App auto locks on the market Ultraloq! Re-Added fingerprint ( which seemed to work, check that your lock great! Listed alphabetically and split into three categories is the case, replace it with new batteries in the.... Required for ticket to make it effortless to get through all of these fixes whole.